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Terrys Auto Service And Towing LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(479 Reviews)
93
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Was founded by Terry Harden in 1987 as a full service auto repair company. Since then, it has grown from a fleet of just one tow truck to a fleet of five trucks - one of the largest towing fleets in Springfield, Mo. Was founded by Terry Harden in 1987 as a full service auto repair company. Since then, it has grown from a fleet of just one tow truck to a fleet of five trucks - one of the largest towing fleets in Springfield, Mo.

Categories
Auto Repair, RV Repair, Towing Service
Contact
(417) 866-1400

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1936 East Blaine St Springfield, MO 65803-2201
Terrys Auto Service And Towing LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(479 Reviews)

DD
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DAN D.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Brake replacement and service
We have had excellent results since we were referred to Terry's Automotive a few years ago. This is because of the upfront honest people there who care about customers and their needs, and not meeting quotas and getting customers out the door ASAP. Kurt and John will tell you what is needed, the cost and time required and when it is convenient for the customer. They don't try to upsell and they realize that times can be hard for people. These men are the two I normally deal with but I've never had a bad experience here. Word of mouth is by far the most powerful recommendation and I will gladly tell others about my experience here.
Terry's Automotive is highly recommended and we will return.

GS
GREG S.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Tow and repair
My son‘s car had an issue and he was stranded on the side of the road. Terry’s did a quick tow and was able to get him repaired on the same day.
No surprises
Certainly recommend them.

Verified Customer
Rogersville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Christmas saved by a big red truck
You guys are ROCK STARS!!!! You saved our holiday.

SF
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SANDRA F.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2024
verified customerVerified Customer
10
Exceptional service
Exceptional service from Terry’s both with towing and mechanical services. I am a customer for life. I could not be happier with my recent tow and mechanical work.

SH
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SHIRLEY H.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Very knowledgeable crew, great teamwork and super customer support!
Always a happy customer! You make my worries less when you are my mechanic !

PB
PRESTON B.
Elkland, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Continual reliable service.
I’ve been a customer of Terry's for nearly four years, and I can’t recommend them highly enough. Their service is consistently top-notch, with friendly, down-to-earth, family-oriented staff who genuinely care about their customers. It’s rare to find a mechanic you can truly trust, but that’s exactly what I’ve found here.

I rely on them for all my car repair needs, and they’ve never let me down. Whether it’s routine maintenance or more extensive repairs, they always go above and beyond to ensure my vehicle is in great shape. Their honesty and professionalism have earned my complete trust, which is hard to find in springfield.

On a personal note, a few years ago, the owner saved my fiancé’s life after she was driven off the road in a car crash. Dozens of cars passed by after seeing what happened, but terry stopped without thinking twice to make sure she was okay. That act of kindness and heroism is something I’ll never forget and speaks volumes about the type of people they are. I've been giving them my business ever since and probably will for the rest of my life. Even after moving an hour out of town, they are still the only people we truly trust to help us with any vehicle service. They are just truly just good people that do good business.

If you’re looking for a trustworthy, skilled, and compassionate auto shop in springfield, Terry's Auto Service and Towing is the place. They’re not just mechanics; they’re part of the community and people you can depend on.

AF
ANN F.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Professional
Staff was cordial. Kept me updated each step of the work being done.

CT
CURTIS T.
Marshfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
8
Fix oil leak
They fixed an oil leak on my work truck. Done on time great customer service.

RG
RICK G.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2024
verified customerVerified Customer
10
Had oil change got to me quick hardly no way been coming here for years been very satisfied
Very good people

WS
WALT S.
Shell Knob, MO
Ford E450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Fast and Friendly!
Excellent auto/truck repair service at a fair price with way above the normal customer service.
Terry H. from Terrys Auto Service And Towing LLC responded on 11/21/2024 11:30 AM

THANK YOU FOR YOUR BUSINESS. IF THERE IS ANYTHING WE CAN HELP YOU WITH, FEEL FREE TO CONTACT US.

THANKS AGAIN FROM ALL OF US.


OH
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OBIE H.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
another positive experience
Needed an inspection and a couple of tires.
Was able to get in quickly and they found a great pair of tires at a great value.
Their great service is why I keep going back.

AF
ANN F.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2024
verified customerVerified Customer
10
Very professional.
Friendly staff. Made me aware of what needed to be done. Even provided a ride to my home as the job was a long one.

SM
SCOTT M.
Springfield, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2024
verified customerVerified Customer
8
Good service though expensive.
They did a fine job on removing excessive scaling in the radiator and fixing a few other problems, but the price was a little higher than I would have expected. I understand that auto repair is expensive, but at the shop I would normally go to the estimate was about 25% less, but they have a back log of three weeks or more. There is always some kind of trade off in auto repair. Between speed, quality of work, thoroughness, and price, you always have to give up one or two in auto repair. For me this time, it was price. Not to say it is a bad shop, just a little higher price than some of the others.

JF
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JOHN F.
Springfield, MO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024
verified customerVerified Customer
5
Your John did not provide any answers. Would not schedule appt. Terry this was not good. I thought I could entrust my son with you but I guess I have to be with him.
I have no words for this
Terry H. from Terrys Auto Service And Towing LLC responded on 10/11/2024 06:20 AM

We have tried to contact you by phone to try to resolve this issue. Please feel free to call us at (417)866-1400 so we can try to provide answers. Thank you for your time. 


RL
REBECCA L.
Springfield, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
10
Great Service.
From the tow to the shop by a nice young man to an estimate on repairs and a promise on time they Delivered. Thanks for getting back on the road same day.

Displaying Review 1 - 15 of 479 in total
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