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SureCritic / New Car Dealer / Teton Volkswagen
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Teton Volkswagen

Average Score
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(25 Reviews)
-100
Write a Review
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Score Details

5 stars
44%
4 stars
<1%
3 stars
<1%
2 stars
8%
1 star
48%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Teton Volkswagen places the customer first and you will have an excellent experience. Parts, Service, and Accessories departments also offers excellent customer service and competitive prices. Teton Volkswagen places the customer first and you will have an excellent experience. Parts, Service, and Accessories departments also offers excellent customer service and competitive prices.

Categories
New Car Dealer
Contact
(208) 522-4501
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
3084 Outlet Blvd Idaho Falls, ID 83402
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Teton Volkswagen places the customer first and you will have an excellent experience. Parts, Service, and Accessories departments also offers excellent customer service and competitive prices. Teton Volkswagen places the customer first and you will have an excellent experience. Parts, Service, and Accessories departments also offers excellent customer service and competitive prices.

Categories
New Car Dealer
Contact
(208) 522-4501
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
3084 Outlet Blvd Idaho Falls, ID 83402
Get Directions

Score Details

5 stars
35%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
64%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

Teton Volkswagen places the customer first and you will have an excellent experience. Parts, Service, and Accessories departments also offers excellent customer service and competitive prices. Teton Volkswagen places the customer first and you will have an excellent experience. Parts, Service, and Accessories departments also offers excellent customer service and competitive prices.

Categories
New Car Dealer
Contact
(208) 522-4501
No Business Hours Provided

Business Hours

* Mountain Time (Us & Canada)
3084 Outlet Blvd Idaho Falls, ID 83402
Get Directions
All Departments' Reviews
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
2.8
(25 Reviews)
Write a Review
Recent Reviews
DE
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David E.
Rigby, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2025
0
Crooked Dealer
We bought an Atlas Cross Sport that was transferred from another dealer, it was supposed to be new, but after we left the dealer we noticed it had over a thousand miles on it and obvious signs of being used.

A little later we realized it had an aftermarket tint on the front windows, too! More proof of being used!

We paid a new car price for a used car. We were given the impression that we were buying a new car and not a used car. At no point were we told it was used or had over a thousand miles on it...

This is pretty shady, and we will never ever shop at Teton VW again, nor use the service department... We will be looking to get rid of this car asap as it has left a bad taste in our mouths and it's hard to enjoy it.
RS
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Rob S.
Idaho Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2024
0
Category: Service
Communication
They don’t explain the problem, and they do not return phone calls. Not helpful, and lack in communication. Some coaching needs done, especially when they work on your car.
RS
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Rob S.
Idaho Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2024
0
Category: Service
Communication
They don’t explain the problem, and they do not return phone calls. Not helpful, and lack in communication. Some coaching needs done, especially when they work on your car.
ND
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Nathan D.
Rexburg, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2023
0
Category: Service
Service center
Poor, just poor. They never call you back ever, don't bother to leave a number. Maybe good for salesman and such, but if it has any problems at all. 1-2 months to get in to find the problem and then they make you reschedule to find a time to fix the problem they found, also 1-2 months to get in. I hope you don't need a car for 3 to 4 months. Oh and by the way thats if the part comes quickly like within a few days. They really need to change the way they do repairs. Don't be a sucker. Don't waste your time and money on them.
ND
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Nathan D.
Rexburg, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/31/2023
0
Category: Service
Service center
Poor, just poor. They never call you back ever, don't bother to leave a number. Maybe good for salesman and such, but if it has any problems at all. 1-2 months to get in to find the problem and then they make you reschedule to find a time to fix the problem they found, also 1-2 months to get in. I hope you don't need a car for 3 to 4 months. Oh and by the way thats if the part comes quickly like within a few days. They really need to change the way they do repairs. Don't be a sucker. Don't waste your time and money on them.
KB
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Kurt B.
Idaho Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/06/2019
Poor workmanship
Everytime I have taken my vehicles in for repair or service. I have had to go back within the week, to have an issue that has arisen from them having worked on it.
The last time was for an emission up date. I have had problems with my I instrument cluster not working at all. Unable to turn on off the radio. I'm being charged each time.
Not Recommended
RW
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Ryan W.
Idaho Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Great Service!
Recently went in an bought a new car. The service was great and I was able to meet a lot of the staff. Saul Chavez was who I worked with and he was fantastic. He wasn't pushy at all and went above and beyond to make sure everything went well for me. He got me a better interest rate then my credit union was giving me and also was willing to get my windshield replaced and other extra things like that. Dave Hernandez also helped with the purchase and answered a lot of my questions. Over all my experience was fantastic and definitely the best out of the 5 dealerships I went to. My father will be looking to get his car from the same place just because of my good experience. I would definitely recommend going here and will be sending anyone I know who is looking at cars to Teton Volkswagen.
Recommended
CJ
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Clark J.
Idaho Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/22/2017
What is cash worth.
I never went to the dealership but was told that if I paid cash without trade, it would cost me significantly more that if I were to finance it. I have purchased numerous new cars in my life and always got a significant discount with cash witout a trade.
Not Recommended
JS
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Jordan S.
Idaho Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2017
Amazing service
Went in today to look at cars and possibly trade my truck in. Was helped by Michael and he was amazing. Definitely going to buy a car from him when i sell my truck!
Recommended
LH
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LUELLA H.
Idaho Falls, ID
VOLKSWAGEN PASSAT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2016
verified customerVerified Customer
Category: Service
Always excellent service
The staff are friendly, professional and very knowledgable. I ALWAYS bring my vehicles to them.
Recommended
Doug S., BDC Manager from Teton Volkswagen responded on 12/21/2016 04:15 PM

Thank you for the 5 star rating, Luella. We appreciate your business!

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

CP
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CINDY P.
Idaho Falls, ID
VOLKSWAGEN TOUAREG
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
verified customerVerified Customer
Category: Service
Great place to get service!
I always have a good experience when I go to Teton Volkswagen. The people there are very personable and always willing to help me and find solutions to any issues I might have.
Recommended
Doug S., BDC Manager from Teton Volkswagen responded on 12/21/2016 04:15 PM

Thank you for your kind words, Cindy. We truly value your business, and this is so nice to hear. We'll see you soon!

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

GE
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GREG E.
Wilson, WY
VOLKSWAGEN GOLF
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
verified customerVerified Customer
Category: Service
Great Experience at Teton Volkswagen
Everyone was very friendly and the service was fast and honest.
Recommended
Doug S., BDC Manager from Teton Volkswagen responded on 12/21/2016 04:15 PM

Thank you for the 5 star review, Greg. We appreciate you!

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

AC
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ALEXANDRA C.
Ammon, ID
VOLKSWAGEN JETTA SEDAN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2016
verified customerVerified Customer
Category: Service
Great people to work with !
The VW team went out of their way to help me.
Recommended
Doug S., BDC Manager from Teton Volkswagen responded on 12/21/2016 04:14 PM

Thank you for the 5 star rating, Alexandra. We appreciate your business!

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

PW
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PYPER W.
Ammon, ID
CHEVROLET TRAVERSE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2016
verified customerVerified Customer
Category: Sales
Polite and welcoming staff
Very quick, efficient, and courteous
Recommended
Doug S., BDC Manager from Teton Volkswagen responded on 12/21/2016 04:14 PM

Thank you for allowing us to earn your business, Pyper. We appreciate your kind words, and we're glad to hear you had a good experience. We hope you're enjoying your new Chevy Traverse! 

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

EE
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ESTHER E.
North Fork, ID
VOLKSWAGEN PASSAT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2016
verified customerVerified Customer
Category: Service
Service call
I was very pleased with the professionalism, courtesy and good customer service.
Recommended
Doug S., BDC Manager from Teton Volkswagen responded on 12/21/2016 04:14 PM

Thank you for the 5 star review, Esther. We appreciate your business!

Doug Swanson
BDC Manager

Teton Toyota Scion / Teton Volkswagen

208-522-2911

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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