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The Accident Repair Center

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(17 Reviews)
59
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
59
Net Promoter Score ®

Business Details

About

Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by The Accident Repair Center Guarantee. Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by The Accident Repair Center Guarantee.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(716) 664-0137
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
254 Fluvanna Ave Jamestown, NY 14701
The Accident Repair Center's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(17 Reviews)

RK
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Rich K.
Hyundai Sonata SEL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Incredible Service!
The front desk staff were very polite, attentive, and friendly! The work that was done on my car's front bumper, head l justight, and side mirror looked brand new. I was kept informed throughout each stage of the process including parts, service, and insurance claim adjustments. I would highly recommend Shults Accident Repair Center to anyone!
The Accident Repair Center T. from The Accident Repair Center responded on 02/19/2025 09:34 AM

We're glad to hear that our front desk team rolled out the red carpet for you! It's always great to know that they brought their A-game in politeness and attentiveness. We're just as pleased that your car is looking brand new! It sounds like it could be the star of its own car show now. Staying informed during the process is part of the deal, so we're delighted that you felt in the loop. Your recommendation is much appreciated—now let’s spread the word so our shop can shine even brighter!


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A.
Ford F-150 STX SuperCrew 4WD w/5.5' Box
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Repair on truck
Everything looks great. It looks as new as the day I received the truck from the dealer.
The Accident Repair Center T. from The Accident Repair Center responded on 01/10/2025 09:33 AM

It's fantastic to hear that your truck looks as good as new! We always aim for that "fresh off the lot" vibe, and it sounds like we hit the mark with your vehicle. If only we could apply that magic touch to all vehicles—imagine a fleet of brand-new cars rolling out! We appreciate your business and are here whenever you need us again. Safe travels in your spotless ride!


KE
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Kenneth E.
Chevrolet Corvette Stingray LT2
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
2024 Corvette Stingray Convertible
While at the gas station, a woman backed up in her pickup truck without seeing my new Corvette. While I yelled to stop her, she did scrape the bumper and it needed to be removed to be repainted. The Accident Repair Center did a truly outstanding job, and it looks as it did before the accident. I recommend this firm highly, and would definitely call on them again if needed. They are professional in very way.
The Accident Repair Center T. from The Accident Repair Center responded on 12/06/2024 09:33 AM

We're glad to hear that your Corvette is back in action, looking as sharp as ever! It's always a bummer when an unexpected encounter with a truck leaves a mark, but it sounds like our team had you covered. We appreciate your high recommendation and are happy to know that our professionalism shined through. If life throws any more curveballs your way (preferably not involving pickup trucks), we're just a phone call away for any of your future needs!


GG
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Gordon G.
Kia Sorento LX AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
10
Great Service !
I was kept well-informed throughout the process, while adjustments were made with my insurer, Geico.
The car looks great! You would never know that a panel had been replaced.
The Accident Repair Center T. from The Accident Repair Center responded on 10/09/2024 09:35 AM

We're glad to hear you were kept well-informed during the process. Communication is key, especially when it comes to working with insurance companies, who can sometimes use a language all their own! It's even better to know that your car looks as good as new. We like to think of ourselves as the automotive equivalent of skilled surgeons—only with fewer complications and more polished finishes. Enjoy your like-new ride!


ER
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Erika R.
Subaru Legacy Limited
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2024
verified customerVerified Customer
5
Okay
All was well everyone was nice. My car was gone for a few weeks and I got it back and the door panel is still loose, I can’t roll down my passenger window, and I can’t adjust my mirrors anymore
The Accident Repair Center T. from The Accident Repair Center responded on 06/21/2024 09:32 AM

Hi there, Erika! We're glad to hear that you had a positive experience with our team. However, we're truly sorry to hear about the issues with your car door panel, passenger window, and mirrors. This definitely doesn't meet the high standards we set for ourselves. We'd like to make this right for you, so please feel free to swing by at your earliest convenience, and we'll get these issues sorted out for you. Thank you for bringing this to our attention, and we appreciate your understanding.


HD
Helen D.
Subaru Outback Limited w/
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2024
verified customerVerified Customer
10
Excellent Customer Service and Care
This was my first experience needing accident repair work and The Accident Repair Center did a great job taking care of my needs. They have a great relationship with Erie Insurance, so I didn’t end up needing to pay for my rental even though part-availability pushed my finish date out past the 45-day rental limit on my policy. Joseph has excellent customer service skills. I’ve never felt more respected and cared for on a business phone call before now. Thank you!
The Accident Repair Center T. from The Accident Repair Center responded on 01/23/2024 09:32 AM

Dear Helen, Thank you for choosing The Accident Repair Center for your accident repair needs. We're thrilled to hear that we were able to take care of you and provide a great experience. We value our relationship with Erie Insurance and are glad we could assist with your rental situation. Joseph is truly dedicated to providing exceptional customer service and we're glad you felt respected and cared for. We appreciate your kind words and thank you for giving us the opportunity to serve you. We look forward to assisting you in the future. Best regards, The Accident Repair Center


ST
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Sharon T.
Ford Edge SEL AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2023
verified customerVerified Customer
10
Buen trabajo
Súper me encantó su trabajo
The Accident Repair Center T. from The Accident Repair Center responded on 12/04/2023 09:32 AM

¡Muchas gracias, Sharon! Estamos encantados de que hayas quedado satisfecha con nuestro servicio. Esperamos que nos visites de nuevo pronto.


CS
Cameo S.
Honda Accord Coupe EX-L Automatic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Great experience working with them
Thank you guys so much

KF
Karen F.
Hyundai Tucson SE AWD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2023
verified customerVerified Customer
8
Superior CarCare
Accident Repair Center treated myself as well as my vehicle with special ? care & greeted me with ? smiles & good rapport when I brought my vehicle to this center/ pick-up as well- a representative*she walked me out to my finished car to check it over,make sure I was satisfied - ? percent ?

DM
Daniel M.
Honda Odyssey EX Automatic
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2023
verified customerVerified Customer
9
The comfort of knowing you will be 100% satisfied!
This is the 2nd time we have had to have one of our vehicles repaired. This time is was our Honda Odyssey! You definitely want to take your NICE vehicles to someone you trust and know the job will be done like brand new! They call us and keep us informed of progress or delays. They are all courteous and helpful whomever you speak to. Their work is FANTASTIC and back to 100% new! Thanks so much! We appreciate you all!

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/20/2022
verified customerVerified Customer
0
Horrible
Horrible will never go back or recommend!
They all need a training on what customer service should be, they are completely unprofessional and I forgot they left my belongings out on their curb and when I went back to get them they had no idea where they were. Never tried to contact me to come get them, nothing. I could go on and on about the problems while they had my vehicle for 3 months. I was making payments to them then they told me about their financing partners the month I had to turn my car in to the leasing company after it sat on their lot for 3 months. They couldn't even give me an actual receipt that stated what I paid for evertime.i made a payment which I needed for court to get reimbursed from the person who broke my windshield!

AP
Adriana P.
Buick Regal Premium 1
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/07/2022
verified customerVerified Customer
3
average
very nice and friendly people, however when i brought my car in to get the initial claim i was told i had to bring it to another shop to get the alignment looked at, after driving to my normal mechanic i learned this was not true and that it’s their job to do that at the accident repair center. i also think you should be more transparent when the cars are dropped off as to how long the process will take. it was very frustrating waiting nearly a month and just hearing that they’re waiting for more parts over and over again. i understand that everything is in back order and that it’s out of your control but i’d just recommend telling people how long it’ll truly take in the beginning. overall the workers seemed very nice and professional but there’s room for improvement.

MD
Michael D.
Subaru Crosstrek Limited w/Continuously Variable Transmis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2022
verified customerVerified Customer
10
Very Good Experience
Comprehensive, professional service. Kept me informed of vehicle status throughout the process.

TM
Thomas M.
Hyundai SANTA FE 2
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2022
verified customerVerified Customer
2
Not happy
Not prepared for car waited two months to get in not all parts ordered before appointment never looked under hood to see damage only took pictures of all four corners of car took 14 days after car dropped if to get parts . Update only came after I would call on Monday's every Monday for a month. Finally I was told its done but it wasn’t it wasn’t buffed to match tape lines on door not cleaned I would not except the car not happy.

NB
Nancy B.
Ford Escape SE 4WD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2022
verified customerVerified Customer
8
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