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The Automotive Connection

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(291 Reviews)
87
Write a Review
Schedule Appointment

Score Details

5 stars
94%
4 stars
2%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
87
Net Promoter Score ®

Business Details

About

The Automotive Connection have nearly 25 years of experience maintaining and repairing all makes and models of cars, SUVs and trucks, both foreign and domestic. We are a Certified Napa Auto Care Center that is committed to your satisfaction and your car's longevity. The Automotive Connection have nearly 25 years of experience maintaining and repairing all makes and models of cars, SUVs and trucks, both foreign and domestic. We are a Certified Napa Auto Care Center that is committed to your satisfaction and your car's longevity.

Categories
Car Maintenance, Auto Repair, Repair Shop
Contact
(860) 223-3465
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
175 Newington Ave New Britain, CT 06051-2118
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The Automotive Connection's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(291 Reviews)
Write a Review
Recent Reviews
RM
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Richard M.
New Britain, CT
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Quick and reliable shop and guaranty
I know that shop for over 20 years still the best and customer service goes about and beyond
GR
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GORDON R.
West Hartford, CT
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
great service all around
Fast service and the best friendly person answering the phone
Elizbeth is a lovely young lady and the extra touch of having a chocolate
made my day.
I love your service.
Verified Customer
New Britain, CT
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Thanks for the peace of mind.
Thanks for your advice and good work. I was particularly impressed that the tech even set the dash clock to display DST!
ST
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Sherwin T.
Newington, CT
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Quik service
Good service nice people Great job
RA
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Rick A.
New Britain, CT
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Knowledgeable friendly helpful
Been going here for years. Tried a few others...big mistake! Elizabeth and the mechanics are A1.
TT
Tom T.
New Britain, CT
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
always the best
accommodating and professional
Elizabeth R. from The Automotive Connection responded on 01/24/2025 05:03 AM

Thank you for the sweet review Tom!! :)

MB
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MATTHEW B.
New Britain, CT
Subaru Impreza Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Tire patch
The staff here is so pleasant and accommodating. Patched up my tire and caught a burned out tail light and fixed that too. 10 out of 10
Elizabeth R. from The Automotive Connection responded on 01/24/2025 05:02 AM

Thank you Matthew!! I will pass along your compliment to the rest of our staff; we really appreciate it (: Stay warm and enjoy the day! 

SV
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Sharon V.
New Britain, CT
Buick Regal
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Very professional
I took my Mother's car in for an oil change. I was told 8 :00, I dropped the car off at 7:30 before the shop opened. I received a call within the hour that the car was ready for pickup. They did not try and sell me anything extra like most shops. The experience was hassle free. Ii plan to definitely use this shop in the future
Elizabeth R. from The Automotive Connection responded on 01/24/2025 05:00 AM

Thank you so much Sharon! It was lovely to meet you, and I am so delighted to hear you had a great first experience with us. I look forward to working with you in the future! :)

TZ
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Tracey Z.
New Britain, CT
Mercury Mountaineer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
New battery
I always have a great experience. Very efficient Elizabeth is a great help and very friendly. I have referred a couple of friends and they love the garage as much as I do.
Elizabeth R. from The Automotive Connection responded on 01/24/2025 04:59 AM

Thank you very much Tracey! For both your lovely review and referrals to your friends. We are so happy you and your family are part of our Automotive Connection family :) Stay warm and see you next time! 

DZ
David Z.
New Britain, CT
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Super friendly.
Elizabeth is great, and got me right in for some unexpected service. I’ve been going to Automotive Connection for awhile and they are fantastic! Thanks again!
Elizabeth R. from The Automotive Connection responded on 01/24/2025 04:53 AM

Thank you so much David!! (: I am glad the timing and repair worked out so well. See you next time!

Verified Customer
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
Trunk would not close and gas cap wouldn't open
Very courteous...reasonably priced ...overall a wonderful experience...
Elizabeth R. from The Automotive Connection responded on 12/30/2024 05:36 AM

Thank you for the 5 stars and your warm review! Enjoy the season! 

JJ
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Jonathan J.
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Great Service
Great service as always! Having the loaner car available is always a great help. Thanks AC!
Elizabeth R. from The Automotive Connection responded on 12/30/2024 05:35 AM

You are so welcome Jonathan! :) I am delighted the loaner car makes dropping your car off easier. See you next time! 

JM
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John M.
New Britain, CT
Cadillac DTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2024
verified customerVerified Customer
10
Great job
Thank you for being honest and helpful happy holidays
Elizabeth R. from The Automotive Connection responded on 12/30/2024 05:34 AM

Anytime time John, it's our pleasure! Thank you for your kind review (: Happy Holidays and see you next year! 

Verified Customer
Hartford, CT
Toyota Sienna
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2024
verified customerVerified Customer
6
Good customer care the girl at the store was awesome
However the technical did not do the job. I thought they were able to completed but I was wrong !
Elizabeth R. from The Automotive Connection responded on 12/30/2024 05:18 AM

Thank you for your compliment about our customer service, we appreciate it!! It is unfortunate that we could not proceed with repairs on your vehicle as the body was so rusted/rotted that we could not lift it. We do not like to deliver bad news such as that. We wish you the best in either repairing the body at a body shop or in your endeavors for a new vehicle. Stay well! 

JG
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Jerry G.
East Hampton, CT
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Excellent Recent Visit
Once again, as they have for the past quarter-century, the Automotive Connection exceeded all expectations. From Elizabeth and her superior front office competency and friendliness to Chris and Jim expertly handling all of my car issues, this shop stands alone.
Elizabeth R. from The Automotive Connection responded on 12/30/2024 05:33 AM

Thank you so very much Jerry!! I always appreciate your kind words :) Enjoy the day!

Displaying Review 1 - 15 of 291 in total
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