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The Shop Custom Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
100
Net Promoter Score ®

Business Details

Contact
(281) 756-9500

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
6202 TX-35 Alvin, TX 77511
The Shop Custom Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(18 Reviews)

TP
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TRAVIS P.
Rosharon, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customerVerified Customer
10
Jeep repair
We brought our 2020 Jeep Grand Cherokee in for an O2 sensor and oil change and rotation, the service was awesome and our Jeep was ready sooner then expected... It runs better then it did, very friendly staff and Heather Prien is the greatest addition to the shop, she has A+ customer service and very respectful attitude... Will be a lifetime customer
Heather w. from The Shop Custom Automotive responded on 03/08/2023 08:03 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


RS
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Robin S.
Alvin, TX
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customerVerified Customer
10
The Shop is ALWAYS EXCELLENT and HONEST!
When I take my vehicle to other Shop I KNOW that Kris, Anthony and Heather will do the best job and are HONEST!
Heather w. from The Shop Custom Automotive responded on 03/08/2023 07:11 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


TP
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Travis P.
Hitchcock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2023
10
Great service
We brought our 2020 Jeep Grand Cherokee in for an O2 sensor and oil change and rotation, the service was awesome and our Jeep was ready sooner then expected... It runs better then it did, very friendly staff and Heather Prien is the greatest addition to the shop, she has A+ customer service and very respectful attitude... Will be a lifetime customer
Heather w. from The Shop Custom Automotive responded on 03/07/2023 08:42 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


TP
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Travis P.
Hitchcock, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2023
10
Great service
We brought our 2020 Jeep Grand Cherokee in for an O2 sensor and oil change and rotation, the service was awesome and our Jeep was ready sooner then expected... It runs better then it did, very friendly staff and Heather Prien is the greatest addition to the shop, she has A+ customer service and very respectful attitude... Will be a lifetime customer
Heather w. from The Shop Custom Automotive responded on 03/07/2023 08:42 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


Verified Customer
Alvin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2023
verified customerVerified Customer
10
Awesome shop with awesome management and even better mechanics
Would highly recommend this place to my grandmother!!!!!
Heather w. from The Shop Custom Automotive responded on 02/14/2023 07:32 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!

Heather w. from The Shop Custom Automotive responded on 03/07/2023 08:42 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


LN
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LORI N.
Alvin, TX
Ford F150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2023
verified customerVerified Customer
10
Ford truck
Excellent customer service very honest appreciate how much they value a customer
Heather w. from The Shop Custom Automotive responded on 01/30/2023 11:38 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


SP
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2023
verified customerVerified Customer
10
Best place ever
Absolutely love this place.
They take care of you.
Walk you through a problem.
Great prices.
Perfect in and out time.
Does not take advantage of women.
Offers financing.
Uses extended warranty.

We had so many issues with a vehicle we bought from a small lot in town.
And the shop fixed it up.
Can’t recommend it enough.
Wonderful people.
Heather w. from The Shop Custom Automotive responded on 01/27/2023 08:47 AM

We greatly appreciate the opportunity to serve you! Thank you for taking the time to share your experience! We look forward to serving you in the future!


DS
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DANIEL S.
Alvin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
verified customerVerified Customer
The people. They will take the time to explain things in a way that non-mechanics can understand.
I had an engine replaced for my son;s vehicle. The Shop did everything that was expected and more within the budget we had set.
I will be recommending all of my friends and family to use The Shop for all their mechanic needs.
Recommended

JD
Janmarie D.
Angleton, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2016
verified customerVerified Customer
Category: Service
Janmarie said she loves this business, especially Anthony and Kathy. Anthony is a top notch mechanic, he is honest and does not allow the mechanics to run up the bill. Kathy is proficient, polite, and easy to work with. There are no surprises and they are always up-front with what has to be done.
Recommended
Heather w. from The Shop Custom Automotive responded on 09/30/2016 09:18 AM

Thank you for your kind words and continued loyalty. We look forward to meeting all your maintenance needs in the future.


HE
Hopper E.
LIVERPOOL, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
verified customerVerified Customer
Category: Service
Hopper said the staff at the business was honest and straightforward. He said he is really happy with the work they did to his vehicle.
Recommended
Heather w. from The Shop Custom Automotive responded on 09/30/2016 09:18 AM

Thank you for your continued loyalty.  Please let us know how we can be of service in the future.


GL
Gary L.
Alvin, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
verified customerVerified Customer
Category: Service
Gary said this business is prompt and they have good communication.
Recommended

MF
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MIKE F.
Alvin, TX
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
verified customerVerified Customer
Phenomenal Service
Not only did they get this done in a hurry they did it at such a great price. These guys are the real deal. My cars will never go anywhere else.
Recommended

MB
Mary B.
Texas
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2016
verified customerVerified Customer
Category: Service
Mary said the business did a good job.
Recommended

BB
Bo B.
Pearland, TX
Honda Accord
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/17/2016
verified customerVerified Customer
Category: Service
Bo said they he had to take the vehicle back in 3 times for the same problem.
Not Recommended

CM
Cheryl M.
Texas
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2016
verified customerVerified Customer
Category: Service
Cheryl said they did a good job.
Recommended
Heather w. from The Shop Custom Automotive responded on 09/30/2016 09:19 AM

Thank you for choosing "The Shop" for all your maintenance needs. Please let us know how we can be of service in the future.


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