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Thompson Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,474 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
164
Total ReScores
4.5
ReScore Average
73
Net Promoter Score ®

Business Details

About

Thompson Hyundai’s technicians are factory certified and trained to ensure your Hyundai runs well for the road ahead. Serving our community since 1929. Thompson Hyundai’s technicians are factory certified and trained to ensure your Hyundai runs well for the road ahead. Serving our community since 1929.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(410) 285-0068

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1000 Merritt Blvd Dundalk, MD 21222
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(2,474 Reviews)

SK
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Shaton K.
Dundalk, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2023
10
Category: Service
Mr. Bishop in the service dept.
I have been to the service drive through many times for Air in my tire. Mr. Bishop is always pleasant and treats you like you are the only costumer he has. He explained why I need to get a new tire even though it looks new. I look forward to seeing him every time I need service. Thank you

VL
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Veronica L.
Baltimore, MD
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Defective item on a brand new vehicle
Terrible lack of communication from service department.

TW
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Teresa W.
Dundalk, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service Department
The service department at Thompson Hyundai is exceptional. I would never buy another Hyundai because of the way I was treated by Hyundai Motor Finance after the death of my sister. The only reason I wanted this vehicle was because it was hers. But all the extra money that it cost me was a joke and even after I paid the vehicle off in full it took them 7 months to give me the title and then I had to prove I paid it by submitting my bank statements. They claimed they had no record of my payment which they gladly took from me after they impounded the car. I had to make 5 payments over the phone with my bank debit card which was over 12k. They made me pay in 5 installments and charged me extra for each one I paid. I had to get an attorney involved and even then it took 6 months to get the title from that point. I also had to pay the fees for the impound. So I do love the service department at Thompson And rate them a 10 but it will be a cold day in hell before I ever buy another one. And I wish nothing but bad things to happen to the people in the deceased department at Hyundai. I can’t give any names because they wouldn’t allow anyone to talk to them just emails and a portal which they kept erasing and blocking me from. All the extra money I had to pay should be reimbursed to me but I won’t hold my breath. Not to mention I had to make 2 car payments because I couldn’t sell my car because I couldn’t drive the Tucson I paid for because no tags title or insurance.
COREY W. from Thompson Hyundai responded on 03/29/2022 11:40 AM

Thank you for taking the time to complete our service review. I am very sorry for your experience with Hyundai Finance. But Thompson Hyundai will be here for all of your service needs, if there is every anything I can do to ensure you are receiving a 5 star service experience please let me know. Thank you Corey W. Service Manager 


WT
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William T.
Brooklyn Park, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Oil changed
Oil light could have been reset
COREY W. from Thompson Hyundai responded on 03/28/2022 05:44 AM

Thank you for taking the time to complete our service review. I will talk to the technician's to ensure all customers have the maintenance light reset during the service process. If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


Verified Customer
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Job done well
Good timing on work done
COREY W. from Thompson Hyundai responded on 03/23/2022 05:28 AM

Thank you for taking the time to complete our service review. If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


Verified Customer
Baltimore, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change change
My family has purchased 4 Hyundais from Thompson Hyundai. We like their service and their personnel. However, recently my Daughter and I have had to pay for oil changes, which used to be complimentary. This was disturbing to find out. We are now considering going to other less expensive shops to get this done.
COREY W. from Thompson Hyundai responded on 03/21/2022 07:43 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


SS
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Scott S.
Essex, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent service
I was very happy with my experience.
COREY W. from Thompson Hyundai responded on 03/21/2022 07:42 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


AH
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Andy H.
Timonium, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good service experience for my Kona.
Good service; expenses explained; clean waiting area and restroom.
COREY W. from Thompson Hyundai responded on 03/18/2022 09:58 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


Verified Customer
Baltimore, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
15k mile service
Overall a good experience, service adviser was friendly and helpful. Also took care of a minor recall while I waited.
COREY W. from Thompson Hyundai responded on 03/03/2022 05:40 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


EB
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Edward B.
Baltimore, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
ABSOLUTELY AWEFUL
They had our vehicle for over 2 months. Each time we called for an update we got a different answer with no progress in sight. We even called HYUNDAI CORPORATION and got them involved. They lied to them as well about the progress of the vehicle. Very very POOR customer service.
COREY W. from Thompson Hyundai responded on 03/07/2022 07:20 AM

Thank you for taking the time to speak to me regarding your service visit and I am truly sorry that we failed to provide you with the proper service experience. our goal is always to provide a 5 star service experience. I am going to have a meeting with our advisors to make sure all of our customers are fully informed on the process and time line for repairs. Thank you for your time Corey W. Service Manager 


CH
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Carol H.
Kingsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Very satisfied with the Service Staff at Thompson.
Very satisfied with the Staff and Serviceat Thompson Hyundai.
COREY W. from Thompson Hyundai responded on 02/24/2022 12:33 PM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


DP
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Diana P.
Halethorpe, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Helpful, friendly, staff. Work completed as promised.
I scheduled my service appointment online, which was very easy. There were plenty of times available to choose from. I called to confirm the appointment a few days before and spoke to Brian. When I dropped the vehicle off and picked it up, I dealt with Jeff. Both Brian and Jeff were very friendly and helpful. They have a dropbox, so you can drop your vehicle off the day before, even if they are closed. My service was completed and vehicle was returned the day it was promised.
COREY W. from Thompson Hyundai responded on 02/22/2022 08:55 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


SY
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Shirelle Y.
Brooklyn, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
The service department at Thompson Hyundai provides excellent service. During this service visit, I had a different service advisor, Jeff Tenebaum. He is knowledgeable, responsive, and has a great personality. I have always been extremely pleased with Thompson's Service Center. Would definitely recommend!!
COREY W. from Thompson Hyundai responded on 02/17/2022 02:14 PM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


HR
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Heather R.
Joppa, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service as Always
There is never a problem when I have a service appointment. The employees are friendly and efficient. The waiting area is comfortable and clean.
COREY W. from Thompson Hyundai responded on 02/17/2022 10:31 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager


JF
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Jeremy F.
Baltimore, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Services
Really great dealership. Friendly, helpful staff, knowledgeable about all of your needs. When they say you don’t just buy a car, you buy a company… That statement is true. They really make you feel like family.
COREY W. from Thompson Hyundai responded on 02/17/2022 06:17 AM

Thank you for taking the time to complete our service review.  If there is anything I can do to improve your service experience to ensure you are receiving a 5 Star experience please reach out to me, Thank you for being a part of our Thompson Hyundai Family, Corey W. Service Manager

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