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Tom Finch Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(914 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Tom Finch Automotive opened for business in 1986. After years of working on cars for friends, Tom decided he could make a living doing something he enjoyed. The business has gradually expanded to include collision work and mechanical repairs. The shop has gone from a one man operation to employing six automotive professionals.

We
Tom Finch Automotive opened for business in 1986. After years of working on cars for friends, Tom decided he could make a living doing something he enjoyed. The business has gradually expanded to include collision work and mechanical repairs. The shop has gone from a one man operation to employing six automotive professionals.

We specialize in doing a thorough, quality job on both collision and mechanical repairs, while keeping the customer’s bottom line in mind! But don’t forget about regular maintenance. Take care of your vehicle and it will take care of you. We also have quality used vehicles from time to time, so if you’re in the market, give us a call! Integrity, ethics, small-town service, and a genuine concern for our customers is what will keep you coming back time after time.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(217) 245-4778

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1025 W Walnut St Jacksonville, IL 62650-6124
Tom Finch Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(914 Reviews)

MP
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MARTELL P.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
5☆
Always a pleasure. All the staff is so friendly and makes every experience as good as it could possibly be

LM
LUKE M.
Jacksonville, IL
Ford RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Office personnel 👍
Always do professional work. And let me know if they find anything that needs to be fixed

MI
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MARK I.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Great Service
I always get the best service. I highly recommend Tom Finch Automotive for all of your vehicle needs.

RG
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RITA G.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Wonderful Experience
We had an oil change and tire rotation while we waited. We were in and out in no time at all with the work done and a clean van and excellent customer service! Great job Tom Finch Automotive!

Verified Customer
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Car was dead called for help.
Car wouldn’t’t start. Finch arrived within minutes to tow vehicle. Within 24 hours the found the problem, replaced the part and I was back on the road the next morning.

CC
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CHERYL C.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Repaired defroster,new battery and oil change
Excellent service . People are super friendly and fun to deal with.

LM
LUKE M.
Jacksonville, IL
Ford RV Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Friendly and respectful l
Always friendly and locally owned businesses. Thank you

Verified Customer
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2025
verified customerVerified Customer
10
Dependable
Pleased with the service.

TB
TAMMY B.
Pittsfield, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Exceptional service!!
Great service and great people.
Tom F. from Tom Finch Automotive responded on 12/27/2024 06:32 AM

Thank you, we appreciate your business! 


SZ
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SUSIE Z.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
John’s MKX
I’ve returned to J’ville 15 yrs ago. I’ved owned 3 vehicles in that time. Finch’s Auto has serviced all 3. They are a top notch service, and never disappoint!
Tom F. from Tom Finch Automotive responded on 12/27/2024 06:31 AM

Your business is very appreciated. Thank you for leaving a great review! 


TD
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TIM D.
Chapin, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2024
verified customerVerified Customer
10
Dependable and Fast
The heat was out in my car. They got it fixed the same day I dropped it off. The next day it was 28 degrees.
Tom F. from Tom Finch Automotive responded on 12/27/2024 06:31 AM

Thank you, we appreciate your business! 


Verified Customer
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Always,friendly and always pleased with the service
Always, friendly and always pleased with the service!
Tom F. from Tom Finch Automotive responded on 12/27/2024 06:31 AM

Thank you for the review! 


TF
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TRIPP F.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2024
verified customerVerified Customer
10
Tire Repair
Always friendly and competent. They repaired my car tire very quickly as I waited. They do all my maintenance on my Audi.
Tom F. from Tom Finch Automotive responded on 12/27/2024 06:30 AM

Thank you for the great review! 


Verified Customer
Chapin, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/05/2024
verified customerVerified Customer
2
Not real happy right niw!
Had a problem before we even got out of town!; oil leak...lots of smoke! Had to call for your tow truck. Took it back to the shop...hope it's something that had come loose ...cost was $5000+!! We will see what t hey find in the morning. Should not cost us more if it is you guys fault!
Tom F. from Tom Finch Automotive responded on 12/06/2024 07:33 AM

We apologize for the inconvience. We have done business together for many many years. We stand behind our work. Of course if it is something that we did we will take care of it! Leaving a negative review before this situation is remedied for the public to view I think is uncalled for.
Thanks
Tim 
Tom Finch Automotive 


BT
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BILL T.
Jacksonville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
Great ?
They always do great?
Tom F. from Tom Finch Automotive responded on 12/27/2024 06:30 AM

Thank you, we appreciate your business! 

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