business image

Top Quality Care Inc.

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(514 Reviews)
87
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
87
Net Promoter Score ®

Business Details

About

We are a Full-Service auto repair facility serving all of your automotive needs. Our mechanics handle everything from the latest technology-based vehicles to large transportation and delivery vehicles, as well as Semi Trucks. We also service classic cars, restorations, hot rods, and performance upgrades. New and used tires are available, We are a Full-Service auto repair facility serving all of your automotive needs. Our mechanics handle everything from the latest technology-based vehicles to large transportation and delivery vehicles, as well as Semi Trucks. We also service classic cars, restorations, hot rods, and performance upgrades. New and used tires are available, as well as a full-service Quick Lube featuring Top Quality flushes. ...more

Categories
Auto Repair, Oil Change, Tires
Contact
(586) 978-8000

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5810 17 Mile Rd Sterling Heights, MI 48310
Top Quality Care Inc.'s Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(514 Reviews)

MN
MARK N.
Roseville, MI
Chevrolet RV Cutaway
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/02/2024
verified customerVerified Customer
0
Never again
Over charged for parts by as much as 5 times!! Wouldn't take a business check, then charged me 85.00 to use my credit card. I'll never be back.
Art B. from Top Quality Care Inc. responded on 07/02/2024 12:36 PM

Mark, all pricing was discussed and agreed upon by YOU prior to any work being started. If you had a problem with any of the pricing it would have made more sense to have said something when discussing pricing over the phone or declining any of the repairs instead of making mention of it HERE FOR THE FIRST TIME AFTER the work was completed and invoice paid for.... As for the business check I personally informed you we would need to pull credit or do a credit report before taking a check from a first time customer which is standard practice at this facility. It was posted clear as day in plain sight in multiple places in the shop that we do not accept check and that there is a 3% credit card processing fee. If you feel you have an actual problem with any of the work that was done please do not hesitate to reach out or stop by as all of our work comes with parts and labor warranty. Your issue here is with pricing which you agreed to and authorized, us not accepting checks before credit check which is standard practice, and charging a credit card processing fee which is posted all over the shop lobby.


John


VH
gravatar
VIRONICA H.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2024
verified customerVerified Customer
10
Feedback
Amazing customer service.

WR
WILLIAM R.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2024
verified customerVerified Customer
10
They are always very professional and do quality work.
If you want to Keep your car in top condition this is where you will always get top quality care.

DP
gravatar
DAWN P.
Clinton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2024
verified customerVerified Customer
10
A/C Repair
John was awesome and completed my repairs very quickly. I would highly recommend Top Quality Auto Care.

BM
Bryan M.
Clinton Township, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2024
verified customerVerified Customer
Category: Service
Bryan said he has been there many times before. He knows them, they do good work. Good place to go.
Recommended
Art B. from Top Quality Care Inc. responded on 06/18/2024 12:42 PM

Bryan,
Thank You for your respnse and your
business.
Debbie


EG
Edin G.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2024
verified customerVerified Customer
Category: Service
Edin said they always get the job done the first time. He said they don't overcharge like other places.
Recommended
Art B. from Top Quality Care Inc. responded on 06/18/2024 12:44 PM

Edin,
Thank You for your response and your
business.
Debbie


AS
ADNAN S.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
10
5
Extra good job
Art B. from Top Quality Care Inc. responded on 06/07/2024 04:01 AM

Adnan,
Than You for your response and your
business.
Debbie


ES
gravatar
ED S.
Highland Park, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2024
verified customerVerified Customer
10
Customer service top of the line
Been going there now for 10 years. That should say it all.

CA
gravatar
CHRIS A.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2024
verified customerVerified Customer
10
Quick Repair
My daughter took car in expecting to replace windshield wipers but after inspection only a screw needed to be tighten. This was completed at no cost and then my daughter just got an oil change. We always appreciated their honesty!
Art B. from Top Quality Care Inc. responded on 06/04/2024 04:03 AM

Chris,
Thank You for your response and your
business.
Debbie


TS
gravatar
TOM S.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2024
verified customerVerified Customer
10
2019 Equinox
John, was quite helpful in diagnosing the situation & recommendation. Thank you!
Art B. from Top Quality Care Inc. responded on 06/03/2024 03:53 AM

Tom,
Thank You for your response and your
buiness.
Debbie


Verified Customer
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2024
verified customerVerified Customer
10
Great shop
They were fast and professional, took time to explain everything and repair it.
Art B. from Top Quality Care Inc. responded on 05/31/2024 11:27 AM

Demetre,
Thank Youfor you rresponse and your
business.
Debbie

Art B. from Top Quality Care Inc. responded on 05/31/2024 11:28 AM

Thank You for your response and your
business.
Debbie


BP
BLAIRE P.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2024
verified customerVerified Customer
8
Great customer service
Great service. Helped me out within an hour of closing. Really got me out of a tough situation. Thanks John!
Art B. from Top Quality Care Inc. responded on 05/31/2024 04:22 AM

Blaire,
Thank You for your response and your
business.
Debbie


WH
WALTER H.
Washington, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2024
verified customerVerified Customer
10
Good work fair prices
Looking forward to have more up keep work to my work truck.
Art B. from Top Quality Care Inc. responded on 05/28/2024 04:20 AM

Walter,
Thank you for your response and your
business.
Debbie


KA
KEN A.
Sterling Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2024
verified customerVerified Customer
8
A/c work
I had my a/c worked on. I knew it was going to be more then a recharge, and it was the work was complete in one day.
Art B. from Top Quality Care Inc. responded on 05/28/2024 04:19 AM

Ken,
Thank you for your response and your
business.
Debbie


JB
JESSE B.
Madison Heights, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2024
verified customerVerified Customer
10
Great!!!
Have brought vehicles from previous companies I have worked at. Made the move again, due other”pros” not being so professional. Great service, brings all the fleet vehicles here now.
Art B. from Top Quality Care Inc. responded on 05/28/2024 04:21 AM

Jesse,
Thank You for your response and your
business.
Debbie

Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(487 Reviews)
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(648 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(295 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(59 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(701 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.