Business Solutions
English Español
SureCritic / Car Maintenance / Totem Lake Auto Care
business image

Totem Lake Auto Care

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(198 Reviews)
99
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
98%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
99
Net Promoter Score ®

Business Details

About

Totem Lake Auto Care is a ASE Certified auto repair facility serving Seattle’s Eastside communities of Kirkland, Redmond, Bellevue, Bothell and Woodinville. We provide exceptional customer service and expert repairs on foreign and domestic cars and light trucks. We work on all brands including Ford, Chevrolet, Toyota, Dodge, Chrysler, Totem Lake Auto Care is a ASE Certified auto repair facility serving Seattle’s Eastside communities of Kirkland, Redmond, Bellevue, Bothell and Woodinville. We provide exceptional customer service and expert repairs on foreign and domestic cars and light trucks. We work on all brands including Ford, Chevrolet, Toyota, Dodge, Chrysler, Jeep, Honda, Hyundai, BMW, Porsche, and more. ...more

Categories
Car Maintenance, Auto Maintenance, Repair Shop
Contact
(425) 827-6411
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
13637 NE 126th Pl Suite 100 Kirkland, WA 98034
Get Directions
Totem Lake Auto Care's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(198 Reviews)
Write a Review
Recent Reviews
JP
gravatar
Josh P.
Woodinville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
10
Trust and Knowledge
This is a great shop! Caleb and his team are knowledgeable, cheerful, and love their work. We've brought our vehicles to these guys for routine maintenance as well as repairs and feel well cared for for the price. They are my family's trusted shop.

They've worked on the following vehicles for us:
1. 2012 Mercedes Sprinter - Diesel
2. 2011 Mercedes ML 350
3. 2009 Honda Odyssey
LY
Lisa Y.
Kirkland, WA
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2024
verified customerVerified Customer
Category: Service
Lisa said they are fabulous and she loves them.
Recommended
TR
gravatar
TAMERA R.
Redmond, WA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Quality work. Honest about repairs
They work honestly. They do a great job.
Verified Customer
Kirkland, WA
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Professional, informative, and kind
I’m always so wary taking my car places. These guys were so professional, and Caleb was informative without being condescending. They got me taken care of quickly, and didn’t try to upsell me things I don’t need. Highly recommend!
Verified Customer
Redmond, WA
Lexus SC 430
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2024
verified customerVerified Customer
10
100k mile service
Caleb is a pleasure to work with. He answered all my questions and I felt very confident I was getting good value for my money. I will be a repeat customer!
Verified Customer
Woodinville, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Top Notch Service
Caleb and his team are knowledgeable, ethical and don’t oversell services. We have recommended Totem Lake Auto Care to neighbors and friends looking for consistently, reliable, reasonably priced auto service.
Verified Customer
Kirkland, WA
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2024
verified customerVerified Customer
10
Double check for peace of mind
Thanks for double checking and helping me have less anxiety!
RF
gravatar
ROBERT F.
Kirkland, WA
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Oil change and diagnostic.
Great service at a fair price.
LA
gravatar
LAUREN A.
Kirkland, WA
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2024
verified customerVerified Customer
10
Found the leak that we couldn’t find
At Totem Lake Auto care they are honest, reliable and trustworthy. We would always recommend them.
MO
gravatar
MIKE O.
Kirkland, WA
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
10
Best Auto Repair Shop Ever!
I've been a loyal customer of TLAC for over 10 years, first owned by Bret, and now owned by Caleb. This shop is and always has been spot-on for customer service, straight talk and outstanding repair work. It is a pleasure to recommend Totem Lake Auto Care. A first-class shop in every way.
CK
CATHERINE K.
Redmond, WA
Subaru WRX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
10
Fantastic service
Great service, very prompt.
SC
gravatar
SANDRA C.
Duvall, WA
Volkswagen New Beetle
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2024
verified customerVerified Customer
10
Always pleased
I am always happy with the service that I receive at Totem Lake Auto. Very skillful mechanics.
PO
gravatar
Pam O.
Woodinville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2024
10
Fixed auto windows and changed oil in my 2007 trailblazer.
My windows work great and truck runs great too. They were kind and courteous throughout the process. Called to let me know cost before working on it and kept me updated to when it would be done. Happy with the job and service they provided. I would recommend them to anyone and will use them in the future if I have any more mechanical issues. Thank you very much.
BS
gravatar
Broedy S.
Kinston, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
10
Isaiah
I really appreciated Isaiah. He worked really hard to fix my issue.
AS
gravatar
Alex S.
Angier, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
10
Caleb
I really appreciate Caleb’s work ethic and honesty. Was visiting from NC and car broke down. He handled the issue really quick!!
Displaying Review 1 - 15 of 198 in total
Businesses Near You
KD Automotive
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(323 Reviews)
Cascade Auto Clinic
97
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(786 Reviews)
Lukes Redmond Automotive
98
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(614 Reviews)
Redmond Werkshop
96
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,037 Reviews)
Eastside Automotive & Tire
92
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(806 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.