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Towne Chrysler Dodge Jeep Ram

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,803 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
2.0
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(716) 646-5200
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5130 Camp Rd Hamburg, NY 14075

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(716) 646-5200
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5130 Camp Rd Hamburg, NY 14075

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
2.0
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(716) 646-5200
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
5130 Camp Rd Hamburg, NY 14075
All Departments' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,803 Reviews)

VR
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Vince R.
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
10
Category: Service
Service department is knowledgeable, fair and professional
I purchased my car from this dealership. I routinely have my car serviced here and their team is excellent. Led by Chris Gallson, I am always treated fairly and promptly. They are knowledgeable, capable, and professional. I would recommend the Service department to any of my friends. Thank you, CHRIS and team, for always taking care of me.

Vince

CO
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Carl O.
Boston, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
10
Category: Service
2016 black Rebel
Want to thank you for the repairs to my vehicle, replacing the ebrakes and backing plates, and repairing the air suspension, and keeping us updated. Thank you Chris, Daveand Rob
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 02/02/2025 09:38 AM

We're glad we could get your vehicle back in shape! Keeping you updated is part of our secret recipe for happy customers.


NG
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Nicole G.
Buffalo, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/27/2024
0
Category: Sales
Worst experience ever
I got my car during covid. I delt with Andrew Isula he put me in a 4 year lease, which I didn’t even know existed and once I turned my other vehicle in, and was “trapped” the price went up. Slightly, but still. He was very deceptive and hasn’t responded to me since. I will never buy a car there ever again and discourage others as well.

MC
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MARK C.
Williamsville, NY
Ram RAM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2024
verified customerVerified Customer
9
Category: Service
Oil Change and Tire Rotation
Great service, friendly team !
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/08/2024 09:34 AM

We're glad you found our team friendly and the service top-notch! It’s always a pleasure to help you out.


Verified Customer
Eden, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
9
Category: Service
Great Service
The service I received was very good.
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

We're glad the service hit the mark! We're always here to make your experience a good one.


JF
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JACQUELINE B F.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Sales
jake worked with my needs and got me into a jeep in just a couple of days.
everyone i came in contact with was very helpful, kind and professional
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

We love hearing that our team made such a positive impression! Kindness and professionalism are our secret ingredients for a great experience.


TM
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TERRANCE M.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Service
Very good experience
Very nice experience
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

We're glad your experience was nice! It's always a pleasure to make customers happy, one vehicle at a time.


Verified Customer
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
8
Category: Service
Battery issue
.
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

It seems like your review left me with a cliffhanger! We appreciate your support and would love to hear more about your experience.


Verified Customer
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Service
Excellent Service
I have always had good experiences at Towne
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

We're glad to hear that your experiences with us have been consistently positive—it's always a pleasure to keep the good times rolling!


JS
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JOSEPH S.
North Collins, NY
Ram RAM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Service
New tires and maintenance
Towne has serviced my vehicles for 15 years. I'm completely satisfied with everything that they done. Every year for the pass 10 years I've purchased tires from Towne. Their tire sale prices are spot on, as well as their recommendations!
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

It sounds like you’ve got the Towne team on speed dial! We appreciate your loyalty and are glad to keep your wheels rolling smoothly.


SM
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SUSAN M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Category: Service
New Jeep compass
I chose to turn my 2022 Jeep compass in early.. Jake at Towne in Hamburg NY was able to find me a great Jeep.
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/07/2024 09:35 AM

We're delighted to hear Jake found the perfect Jeep for you! Sounds like you made a smart move—now your adventures can really take off.


PM
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PATRICK M.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2024
verified customerVerified Customer
10
Category: Service
Great Service
Great service friendly staff
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/06/2024 09:36 AM

We appreciate your feedback! Our team loves to help out, and we're glad you enjoyed your experience with us.


Verified Customer
Hamburg, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2024
verified customerVerified Customer
10
Category: Service
Great place that cares
Love Towne!
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/05/2024 09:36 AM

We're glad to hear that love is in the air at Towne! Your enthusiasm is contagious, and we're here to keep it rolling.


LJ
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LARRY J.
Corfu, NY
Ram RAM
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2024
verified customerVerified Customer
10
Category: Sales
I would suggest the Dealership to any one purchasing a new Ram
It was a little time consuming,but worth the time,very knowledgeable about the new Ram,well explained and a very fare trade,very happy I went to Towne Ram.
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/05/2024 09:36 AM

We appreciate your patience and are glad you found your dream Ram! Knowledgeable staff and fair trades are what we're all about.


AK
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ANDREW K.
Kenmore, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2024
verified customerVerified Customer
10
Category: Sales
Love Towne!
I’ve been going to Towne since 2011 and have just purchased my 5th Wrangler from
Big Al. After a terrible experience elsewhere, I needed a no-nonsense experience and started my search online. Big Al reached out and got me exactly what I wanted then and has continued to do so over the past 13 years. The dealership even gave me advice on how to handle another situation with another vehicle and I’m pursuing that as well. Yes, I only visit a dealership when I need a new vehicle and for occasional service, but I want that experience to be as painless as possible. I’m always pleased with my experience there. Thanks Big Al and the Towne team!
Jim S. from Towne Chrysler Dodge Jeep Ram responded on 12/04/2024 09:34 AM

That's a loyal journey with us, Andrew! We're glad Big Al has made your car-buying experience feel more like a breeze than a chore.

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