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Towne Ford

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,577 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
10
Total ReScores
4.8
ReScore Average
82
Net Promoter Score ®

Business Details

Contact
(716) 662-6500
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3535 Southwestern Blvd Orchard Park, NY 14127
Towne Ford's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(6,577 Reviews)

DK
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Donald K.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
10
service
Very professional
Ian W. from Towne Ford responded on 01/13/2025 09:34 AM

We're glad to hear you had a professional experience with us! Our team takes pride in delivering top-notch service, even if we sometimes have to pretend to understand that mechanic jargon. Your feedback keeps us going, so thanks for sharing your thoughts!


Verified Customer
Tonawanda, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/04/2024
verified customerVerified Customer
5
Great People -Way Overpriced
The staff was incredible accommodating! Even when I had to take a meeting and let me hide out in a new Explorer in the showroom floor. But- $189 an hour is insane- basically a hose was used to find a leak in a sunroof which allow the mechanic to work on other things.. The average going rate around me is $110 an hour, feels like the other $79 is for the sponsorships. I love buying my vehicles out there but I will stick with my local mechanic.

Verified Customer
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
10
New Tires, NYS Inspection, The Works
Everything was completed that was on the annual inspection list for my 2017 Escape. When I got home, I was pleasantly surprised at receiving a video in my email that was created by the service tech!! He videoed -- and talked about -- various points around my car! The video showed all of the items that were on "target" and one item that might need attention -- not today but sometime in the future. That was incredible! Many thanks for this extra special customer service!!
Ian W. from Towne Ford responded on 12/09/2024 09:34 AM

It’s great to hear that your annual inspection went off without a hitch! We aim to provide top-notch service, and it sounds like our tech went above and beyond with that video presentation—think of it as your car’s moment in the spotlight. We're happy to hear you appreciated the heads-up on future needs as well. After all, a little foresight can go a long way! Looking forward to continuing to keep your Escape in tip-top shape.


MC
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MICHAEL C.
Cheektowaga, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Replaced roof rails on 2020 Ford Ranger
My roof rails on my 2020 Ford Ranger were delaminating. I put a claim into Ford and they agreed to pay 75% toward the cost of replacing them. I made an appointment at Towne Ford. I arrived at the scheduled time. Nick promptly took care of me and provided me with a loaner as the repair wouldn’t be done that day. He was professional and courteous. I received my truck back a couple days later and was very pleased with the repair.
Ian W. from Towne Ford responded on 12/07/2024 09:35 AM

We appreciate you taking the time to share your experience! It sounds like Nick hit the nail on the head with his service—prompt, professional, and loaner-providing, which is always a bonus when repairs decide to take their time. We're glad to hear you’re pleased with the repair on your truck. Here’s to many more adventures with your Ranger, hopefully without any roof rail drama!


Verified Customer
Springville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Excellent service
Thank you once again for doing an outstanding job on servicing my vehicle. I never have to worry about the quality of service that is provided and that is greatly appreciated. Once again you have exceeded my expectations
Ian W. from Towne Ford responded on 12/07/2024 09:35 AM

We're glad to hear you're so pleased with the service provided! It seems we might have to start charging for our superhero level of service—good thing we enjoy what we do! Your trust means a lot to us, and we’re committed to keeping those expectations high. If your vehicle ever needs another round of pampering, just let us know!


Verified Customer
Lancaster, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
9
Rattling noise
Our new Escape had a rattling noise. Of course, noise wasn’t present on the way to dealer. Mechanic found a loose heat shield and corrected the placement. Seems to have fixed the problem. We are grateful for the repair.
Ian W. from Towne Ford responded on 12/07/2024 09:35 AM

We appreciate you sharing your experience with us! It's always a bit of a mystery when a car decides to develop a personality, like that rattling noise. We're relieved to hear it was just a wayward heat shield trying to make some music. Our mechanics are always ready to transform noisy nuisances back into smooth rides. Enjoy your newly serenaded Escape, and happy travels ahead!


SG
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SUSAN G.
Strykersville, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2024
verified customerVerified Customer
10
Awesome Dealership
This is the BEST Dealership ever !!!!!!!! The service dept is top notch, they carry customer service to a higher level than I've ever seen.
Ian W. from Towne Ford responded on 12/04/2024 09:34 AM

We're delighted to hear that you had such a fantastic experience with us! It's awesome to know that our service department is hitting those high notes and setting the bar for customer service. We strive to make every visit memorable, and it sounds like we're doing just that. If there's anything else we can do to keep raising that customer service bar, just let us know!


JG
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JENNIFER G.
Buffalo, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2024
verified customerVerified Customer
8
Na
Na
Ian W. from Towne Ford responded on 12/03/2024 09:32 AM

It seems like your review might have been cut short, but we appreciate you taking the time to share your thoughts. If there's anything specific on your mind, we'd love to hear it! Your feedback is important to us, and it could help us aim for that perfect five stars in the future. Looking forward to your insights!


JT
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JOSEPH T.
Buffalo, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
9
Oil change and Tire Rotation
They did a good job but I was a little disappointed because they're listed in the Erie County Thank a Vet program but wouldn't honor the 10% discount.
Ian W. from Towne Ford responded on 12/02/2024 09:32 AM

Thank you for sharing your thoughts with us. We're glad to hear that you were pleased with the job we did, but it's concerning to learn about your experience with the Thank a Vet program. We aim to support our veterans in every way possible, and it seems we didn’t hit the mark this time. We appreciate your feedback and will certainly use it to make sure we're on target for all our customers and their expectations. We truly value your support and hope you continue to trust us with your automotive needs.


GB
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GEORGE B.
Hamburg, NY
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2024
verified customerVerified Customer
10
Should have kept my 2023 Explorer
Traded a 2023 Explorer in for a 2025. Lost so many features on the new 2025. No power fold mirrors, no charging dock for phone, no front parking sensors. The 2023 was a real quiet running vehicle. The 2035 engine sounds loud when you accelerate. I definitely like the 2023 better
Ian W. from Towne Ford responded on 12/02/2024 09:32 AM

Thank you for sharing your experience with us. It sounds like you have quite a comparison on your hands between the 2023 and 2025 Explorer. We understand how frustrating it can be to see features change, especially when you’ve found a vehicle you really enjoy. While we can't change the sounds coming from the engine, we can assure you that your feedback will be taken into consideration moving forward. If there’s anything specific you’d like to discuss or explore further, don’t hesitate to reach out. After all, we can’t improve our vehicles without input from drivers like you! Happy driving, even if it’s a bit louder than before!


NW
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NORMAN W.
Orchard Park, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
9
purchasing
Excellent service Joe Call was very knowledgeable as was assistant
Ian W. from Towne Ford responded on 12/02/2024 09:32 AM

We appreciate your feedback! It's wonderful to hear that Joe and his assistant provided you with knowledgeable service. We always aim for our team to shine brighter than a freshly polished car. Thanks for choosing Towne Ford - we're here whenever you need us!


KH
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KIM H.
Lake View, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Excellent customer service!
Excellent friendly customer service as always!
Ian W. from Towne Ford responded on 12/02/2024 09:32 AM

We're glad to hear that our customer service team continues to impress! We believe that a friendly smile can go a long way, and it seems our team nailed that mission. Your support means a lot to us, and we’re here whenever you need us, ready to assist with a smile (and maybe a dad joke or two).


DD
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DIANE D.
Lancaster, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Bronco Sport Purchase
I had a wonderful experience from Salesperson Paul Gangarossa to Shawn Downing from Financing. Both men were knowledgeable and helpful.
Ian W. from Towne Ford responded on 12/02/2024 09:32 AM

We're glad to hear you had a wonderful experience with Paul and Shawn! It's always great when our team demonstrates the kind of expertise and helpfulness that can turn car buying into a delight instead of a chore. If you ever need to know the best way to open a trunk or find the right playlist for your drives, we're here for that too. Enjoy your new ride!


AR
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ANTHONY R.
Sanborn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2024
verified customerVerified Customer
10
Great dealership, outstanding personnel.
Towne Ford is truly a one stop shop for all your vehicle needs after the sale. Their service shop always offers an open ear, personable experience with understanding and empathy for the customers concerns. Long time customer with no need for an eye for another shop or dealership.
Ian W. from Towne Ford responded on 11/29/2024 09:33 AM

We're delighted to hear that you've had a consistently positive experience with us. It's great to know that our team has been able to offer you both attentive service and a touch of understanding—like a trusty co-pilot who listens when the road gets bumpy. Your loyalty means the world to us, and we're honored to be your go-to destination for all things automotive. Here's to many more miles together!


Verified Customer
Orchard Park, NY
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Efficient
As usual a great service from Towne Ford
Ian W. from Towne Ford responded on 11/27/2024 09:34 AM

We appreciate you taking the time to share your experience! It’s fantastic to hear that our service continues to hit the mark. Consistency in service is key, and we strive to keep it our top priority, so it’s great to know we’re on the right track. We look forward to being your go-to for all things Ford!

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