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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,043 Reviews)
88
Write a Review
Schedule Appointment

Score Details

5 stars
92%
4 stars
4%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores™
4.8
ReScore™ Average
88
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127
Get Directions

Score Details

5 stars
75%
4 stars
12%
3 stars
12%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
3525 Southwestern Blvd. Orchard Park, NY 14127
Get Directions

Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

Categories
New Car Dealer
Contact
(716) 662-7400
Visit Website
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
3525 Southwestern Boulevard k Orchard Park, NY 14127
Get Directions
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,043 Reviews)
Write a Review
Recent Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews

BC
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Barbara C.
Orchard Park, NY
This review violates the SureCritic Review Policy.
MM
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Melissa M.
Orchard Park, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/21/2022
0
Category: Service
Service is non-existent in the Service Department
Understanding hiring issues and pandemic staffing shortages, I've adjusted my expectations for service, but the Towne Hyundai service staff reached a new low on 1/20/22. The engine on my 2018 Hyundai (purchased out of state) stalled while I was on the Thruway----As the dealership closest to my home and with great service reviews, I called Towne and left a message for service dept. at 9:17am on 1/20, I then left another message at 12:00---having neither message returned, we attempted to drop the car off at the dealership at approximated 3:30pm. We walked in to find 3 representatives behind the desk--only one was dealing with a customer, nobody was on the phone and no computer entry was being done. Nobody asked if they could help us---so, we walked up to one of the men at the desk and explained the situation and without making eye contact he said what we thought was "we can get to it tomorrow"---when we repeated it, he then clarified saying "March--can't do anything until March". We said that due to the issue, the car was clearly unsafe to drive was still under warranty and asked what our options were---his answer was "I don't know--can't do anything here until March" A man who was clearly a manager then told us that there are other Hyundai dealerships in the area and we should try them. (We did and our car was dropped off at another dealership later that day for emergency service). While not being happy about it, I understand service delays due to staffing issues. What I can't understand is the complete lack of professional, courteous explanation of the situation or lack of any attempt to provide even minimal assistance, direction or customer service---up to the management level. I currently own my 3rd Hyundai-- I certainly would never by a vehicle from this location and this experience has me questioning whether I would buy another Hyundai at all.
SH
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Sandra H.
Hamburg, NY
2017 Hyundai Elantra
This review violates the SureCritic Review Policy.
TR
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Teresa R.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2021
Service
If I could give no stars I would. I bought my VW there. BIG mistake!! I also purchased my extended warranty there.. However, If it needs work done on it - which has been often, I have to take it out to Bowmansville. I feel that they should either fix it where it was purchased or take the responsibility of getting it to a different location. I truly wish I had never bought my car there.
Not Recommended
CC
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Charles C.
West Valley, NY
2013 Hyundai Sonata
This review violates the SureCritic Review Policy.
JT
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John T.
Buffalo, NY
2015 Hyundai Sonata
This review violates the SureCritic Review Policy.
West Seneca, NY
2016 Hyundai Sonata
This review violates the SureCritic Review Policy.
KB
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Karen B.
S Cheek, NY
2013 Hyundai Santa Fe S
This review violates the SureCritic Review Policy.
EG
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Elizabeth G.
Angola, NY
2018 Hyundai Elantra
This review violates the SureCritic Review Policy.
JR
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Judy R.
Hinsdale, NY
2017 Hyundai Elantra
This review violates the SureCritic Review Policy.
RJ
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Rhonda J.
Orchard Park, NY
2013 Hyundai Tucson
This review violates the SureCritic Review Policy.
ES
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Edward S.
Orchard Park, NY
This review violates the SureCritic Review Policy.
ES
gravatar
Edward S.
Orchard Park, NY
2013 Hyundai Sonata
This review violates the SureCritic Review Policy.
MM
gravatar
Maureen M.
Blasdell, NY
2013 Hyundai Sonata
This review violates the SureCritic Review Policy.
Buffalo, NY
2008 Hyundai Santa Fe
This review violates the SureCritic Review Policy.
Displaying Review 1 - 15 of 25 in total
Service Coupons and Posts
Thanks for the shout-out! We're glad you think we're doing a good job—we strive to keep the wheels turning smoothly!
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We're thrilled to have checked all your boxes! Our Hyundai Service team is dedicated to making your experience exceptional. Thank you for your kind words; we’ll keep the handshake ready for Frank!
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We're thrilled to hear your car passed the inspection and you're riding on fresh tires now! Safety first, and we're always here to keep you cruising smoothly.
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We appreciate your kind words! Our team is always here to help—turning car troubles into smooth rides is our specialty.
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Thanks for the great feedback! We pride ourselves on speed and friendliness—like a pit crew for your car!
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Thank you for your kind words! We pride ourselves on honesty and timely service. No pressure, just happy driving!
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Thank you for the kind words! We promise to keep being honest and upfront, just like our cars—no hidden surprises here!
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Thank you for trusting us with your automotive needs! We’re thrilled to be your go-to choice for excellent service and trustworthy care.
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We're thrilled to hear you're satisfied with your experience at Towne Hyundai! Satisfaction is our favorite tune—let's keep the good vibes rolling!
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Thanks for your kind words about our team! We’re sorry for the muffler hiccup, but we’ll make sure it’s sorted out faster than you can say "Hyundai!
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We're thrilled to hear you had such a wonderful experience with our team! Sometimes oil changes lead to amazing surprises—like a new Tucson. Enjoy your new ride!
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Thank you for your kind words! We're thrilled our professionalism impressed you—complete satisfaction is the name of our game.
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Thank you for the fantastic review! We're thrilled our team made your visit seamless—it's our secret superpower to be friendly and timely!
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We're thrilled to hear about your rewarding relationship with us over the years! At Towne Hyundai, we strive to keep those good vibes rolling for a lifetime. Thank you for your trust!
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Thanks for the shoutout! We're glad the work was done—because we like to keep our customers rolling smoothly, not like a flat tire!
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Thanks for the glowing review! We're thrilled you're enjoying your Genesis and our service—excellent care comes standard with every purchase.
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We’re thrilled to have you in the Towne Hyundai family! Four cars and still going strong—looks like we’re doing something right!
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We're thrilled to hear you felt valued, even without a purchase from us! Our service is like a great road trip—always better when shared!
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We're thrilled to hear you're always happy with our service! It's great to know we're your go-to spot for all things Hyundai.
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Thanks for the glowing review! We're thrilled to know your experiences have been as smooth as our SUVs on the road.
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Thanks for the glowing review! We're glad our service was prompt and our waiting area was tidy—just like a well-oiled machine!
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Thanks for the fantastic feedback! We're thrilled that our service team makes you feel safe and happy—clean waiting areas and all!
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Thank you for the kind words! We're thrilled to be your speedy pit stop for excellent service.
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Thanks for the shoutout! We're on a mission to make car troubles disappear faster than your last errand run.
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Thank you for the fantastic review! After 50 years, we’re thrilled to be your top pick—who knew good service ages like fine wine?
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We love to hear that routine service is saving you money! At Towne Hyundai Orchard Park, we believe in keeping your ride smooth and your wallet happy.
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We're glad you feel taken care of! At Towne Hyundai Orchard Park, we believe in customer care, not just customer service—because who doesn't deserve a little TLC?
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