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Toydoc Auto

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(208 Reviews)
96
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Welcome to Toydoc Auto, your family-owned auto repair shop in Phoenix, AZ! We’re here to earn your trust and loyalty by providing reliable, top-quality service with a personal touch. At Toydoc Auto, we know it’s the small details that make a big difference, like our comfortable waiting room stocked with complimentary snacks and drinks to Welcome to Toydoc Auto, your family-owned auto repair shop in Phoenix, AZ! We’re here to earn your trust and loyalty by providing reliable, top-quality service with a personal touch. At Toydoc Auto, we know it’s the small details that make a big difference, like our comfortable waiting room stocked with complimentary snacks and drinks to make your visit as enjoyable as possible. Our team also offers convenient digital inspections, so you can see exactly what’s happening with your vehicle in real time. With so many choices for auto repair in Phoenix, we stand out by delivering a caring and comfortable experience that keeps you coming back. ...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(602) 321-3990

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Arizona
2124 E Van Buren St Building 1 Phoenix, AZ 85006

Affiliations

ASE - Master Certification
Toydoc Auto's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(208 Reviews)

RB
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RANDY B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
1994 4runner, what a can of worms
Was having problems with my 4runner, gotta love the old stuff. Came in first to meet Toydoc and was impressed with everyone. As the job progressed, it kept getting worse a real can of worms. Mike was extremely helpful and pleasant to deal with. He got my truck put back together, maybe better than new. Good job and I will for sure be recommending Toydoc...
Michael J. from Toydoc Auto responded on 12/26/2024 09:30 AM

It sounds like your 4Runner gave you quite the adventure, Randy! We're glad to hear that our team made the journey a little smoother, even if it felt like opening a can of worms (and not the delicious kind). Mike is indeed a treasure, and it's great to know he was able to help turn your truck's saga into a success story. We appreciate your willingness to recommend us – nothing like a satisfied customer to spread the joy of old-school vehicles! Drive safe and may your 4Runner continue to bring you more smiles than headaches!


LF
Larry F.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
Category: Service
Larry said customer service.
Recommended
Michael J. from Toydoc Auto responded on 12/14/2024 09:31 AM

We appreciate your feedback and are glad to hear that our customer service made a positive impression. It's always our goal to help and make the car care experience as smooth as possible—consider us your pit crew! If you ever need assistance again, don't hesitate to reach out.


JB
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JUAN B.
Phoenix, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2024
verified customerVerified Customer
7
5,000 mile interval
Solid guys at Toydoc. I’ll keep coming back. Only issue is that they said they would email me my 27 inspection report and that wasn’t done, and my maintenance light on my car was not reset.
Michael J. from Toydoc Auto responded on 12/11/2024 09:30 AM

We appreciate your loyalty to Toydoc! It’s great to hear that you plan on continuing to work with us. We're sorry to hear that the email with your 27 inspection report didn’t make it to your inbox and that the maintenance light is still shining bright. We understand how frustrating that can be and will address these issues to ensure they don’t happen again. If there's anything else you need, just give us a shout!


RC
Robert C.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
Category: Service
Robert said they have great service, are friendly, accurate.
Recommended
Michael J. from Toydoc Auto responded on 12/06/2024 09:31 AM

We're delighted to hear that you enjoyed our service! It's always our goal to be the friendly neighborhood auto experts, ready to assist with a smile and accuracy that would make a GPS jealous. We appreciate your support and look forward to helping you again in the future. Keep driving happy!


MZ
Michelle Z.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2024
verified customerVerified Customer
Category: Service
Michelle said they were fabulous, she's taken her vehicle there for many things and they're always fantastic. Anthony was great.
Recommended
Michael J. from Toydoc Auto responded on 11/22/2024 09:31 AM

We appreciate your glowing feedback! It sounds like Anthony deserves a high five for his fantastic service. We're glad to hear you've had a wonderful experience with us every time you've brought your vehicle in. Here's to many more fabulous visits! Just remember, your car might start thinking it's on a spa day.


MM
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MARK M.
Fountain Hills, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
10
Car won’t start
The toydoc auto family is truly amazing.
The team really cares about there clients/customers as if they were there own family.
Extremely trustworthy and honest when it comes to the service you may need on your vehicle.
thank you again Toydoc Auto for taking care of my car and treating me like family.
Michael J. from Toydoc Auto responded on 11/08/2024 03:03 PM

We're glad to hear that you felt like part of the Toydoc Auto family! It's our mission to treat every car (and its owner) with respect and care, because let's face it, your vehicle deserves the royal treatment too! Trust is a big deal in our line of work, and it's great to know we've earned yours. We appreciate you taking the time to share your experience, and we're here whenever your car needs a little love and attention. Your vehicle is always part of our family!


RM
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RANDALL M.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2024
verified customerVerified Customer
10
Best in the West
They do excellent work for a fair price. They honor product warranty. I will never go to the dealership again.
Michael J. from Toydoc Auto responded on 11/03/2024 08:30 AM

We appreciate you taking the time to share your experience! It’s fantastic to hear that you found our work top-notch and our prices fair—because who doesn’t love a good deal? Additionally, we're glad that our warranty support is giving you peace of mind. We’re all about keeping those dealership fees at bay. If anything else needs attention, don’t hesitate to reach out!


JC
Jose C.
Santa Paula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
Category: Service
Jose said it was great service and work. The customer service was nice and friendly.
Recommended
Michael J. from Toydoc Auto responded on 11/01/2024 09:30 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that you enjoyed our service and found our team friendly. At Toydoc Auto, we believe that great customer service should come with a smile—after all, we want you to feel as relaxed as a cat napping on a sunny day when you visit us. If you have any further needs, don't hesitate to swing by!


MG
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Marwan G.
Paradise Valley, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
The service was timely, quick . The assessment was professional and honest. I will be recommending this workshop to all my friends. And I have many.
Excellent, quick honest service
Michael J. from Toydoc Auto responded on 10/26/2024 09:30 AM

We greatly appreciate your feedback and are delighted to hear that you had a great experience with our service. Quick and honest service is what we aim for, and it's wonderful to know we hit the mark for you. If you ever have more automotive adventures (or misadventures), we're here to help!


JN
jan n.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
They are the BEST!!
Recently Mike Jackson and his team installed all new brakes, aligned all new tires and flushed transmission on my 20 year old Camry. Car thinks it is brand new, purrs like a kitten and is a joy to drive. They have done maintenance on my car for years and will do for many years to come. They are the best!!
Michael J. from Toydoc Auto responded on 10/26/2024 09:30 AM

It's fantastic to hear that your 20-year-old Camry is feeling like a sprightly kitten again! Mike and the team certainly know how to work their magic. There's nothing quite like the joy of driving a car that feels brand new, especially when it has a history as colorful as yours. We appreciate your loyalty over the years—you're practically a part of the Toydoc Auto family now! Here's to many more miles of happy driving ahead.


LH
Liam H.
Arizona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2024
verified customerVerified Customer
Category: Service
Liam said they were really thorough.
Recommended
Michael J. from Toydoc Auto responded on 10/24/2024 09:30 AM

We're delighted to hear that you found our team thorough! It's our mission to dot every 'i' and cross every 't' when it comes to your vehicle. After all, cars can be like a good mystery novel—full of twists and turns. We appreciate your support and look forward to keeping those wheels turning smoothly!


TR
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Teddy R.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2024
verified customerVerified Customer
10
Best customer service
The people here at Toydoc are the best I’ve worked with in the automotive service industry. They explain everything in details and I never feel like I’m getting up-sold to do additional items. Highly recommend them.
Michael J. from Toydoc Auto responded on 10/21/2024 08:56 AM

We're genuinely pleased to hear that you had such a great experience with us. It's our mission to provide clear explanations without the pressure of up-selling — nobody wants to feel like they just walked into a used car lot on a game show! Your recommendation means a lot to us, and we're glad to have earned your trust in the automotive world. If you ever have questions or need assistance, we're always here to help.


DB
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DERRICK B.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2024
verified customerVerified Customer
10
87 4runner needed state approval to use the road.
Trying to keep an 87 4runner alive. Failed an emissions evap test. Toydoc did the work to find the leak and re-tested for me. Excellent service.
Michael J. from Toydoc Auto responded on 10/13/2024 09:31 AM

We're glad to hear that your 87 4Runner is still kicking and that we could help keep it on the road. Emissions issues can be as tricky as finding a needle in a haystack, but we're pleased we could sniff out that leak for you. If you run into any other automotive adventures, don't hesitate to reach out. Here's to more miles and less emissions!


IK
Irene K.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2024
verified customerVerified Customer
Category: Service
Irene said everything was done perfectly. They're very professional, they care for her problem and for her, and they do an excellent job. They're fair and honest, and so are their prices.
Recommended
Michael J. from Toydoc Auto responded on 10/15/2024 09:30 AM

We really appreciate you sharing your experience! It sounds like we hit the mark on all fronts, and it's great to know you found our team to be both professional and caring. Fair and honest service can sometimes feel like a rare gem, but we're committed to making it our standard. Don't hesitate to reach out again if you need anything—we're always here to help with a smile and a can-do attitude!


VC
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VICTORIA C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
My jeep feels safe and handles great!
I brought in a newly purchased vehicle to Toydoc Auto, and dropped it off for an inspection due to some vibration and sounds coming from the tires/brakes. They were friendly, thorough, and provided excellent communication from the drop off to the pickup. I have new rotors and tires and my jeep handles great, and no more road vibration or braking concerns. I will return for any future vehicle needs due to the great service, thoroughness of the work completed, and the communication they provide. Thanks to these awesome folks, I can head up to the White Mountains in my Jeep without worry. Thank you Toydoc! Your hard work is much appreciated!!
Michael J. from Toydoc Auto responded on 10/10/2024 03:03 PM

We're glad to hear that your Jeep is now handling like a charm and that those pesky vibrations are a thing of the past! It sounds like our team hit the nail on the head, making both your ride and your trip to the White Mountains worry-free. We pride ourselves on being friendly and thorough, but it’s always nice to know our efforts are appreciated. Looking forward to being your go-to for all future vehicle needs—after all, who wouldn't want a trusty sidekick for those mountain adventures? Happy driving!


Displaying Review 1 - 15 of 208 in total
Service Coupons and Posts
Thank you for the awesome review, Marwan! ?? We're thrilled you found our service both honest and speedy. Your trust means the world to us! ? #HonestAutoCare

TOLD YA'LL WE DON'T ONLY WORK ON TOYOTA'S!?✨ Victoria, we're thrilled to hear that your Jeep is ready for White Mountain adventures without any bumps (or vibrations)! Thanks for trusting us with your ride. See you next time! ? #AutoRepair #RoadReady

We’re thrilled to hear your Camry is feeling young again! ?✨ Thanks for trusting us with your automotive needs for all these years. Here’s to many more joyful drives and purring like a kitten! ? #ToydocAuto #CarCarePros

We’re so glad we could help keep your ‘87 4-Runner going strong! ?? Emissions tests can be tough, but we found that sneaky leak and took care of it. Taking your vehicle to emissions and getting it to pass was our pleasure! Thanks for the support! ?

Bring a new, unwrapped toy to Toydoc Auto and make a child’s holiday brighter! As a thank-you, you’ll get $5 off your service. Pressed for time? Email us at CustomerService@ToydocAuto.com, and we’ll arrange a Toy pick-up for you!
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