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Toyota of Temecula

Average Score
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3.3
(52 Reviews)
-33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
3.0
ReScore Average
-33
Net Promoter Score ®

Business Details

About

Toyota of Temecula Valley has a large selection of vehicles and a state-of-the-art facility that will service your Toyota for repairs, scheduled maintenance, oil changes, brake service, tire rotations and much more! Toyota of Temecula Valley has a large selection of vehicles and a state-of-the-art facility that will service your Toyota for repairs, scheduled maintenance, oil changes, brake service, tire rotations and much more!

Categories
New Car Dealer
Contact
(951) 694-0575

Business Hours

Mon
6:00 AM - 7:00 PM
Tue
6:00 AM - 7:00 PM
Wed
6:00 AM - 7:00 PM
Thu
6:00 AM - 7:00 PM
Fri
6:00 AM - 7:00 PM
Sat
6:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
26631 Ynez Road Temecula, CA 92591

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-33
Net Promoter Score ®

Business Details

About

Toyota of Temecula Valley has a large selection of vehicles and a state-of-the-art facility that will service your Toyota for repairs, scheduled maintenance, oil changes, brake service, tire rotations and much more! Toyota of Temecula Valley has a large selection of vehicles and a state-of-the-art facility that will service your Toyota for repairs, scheduled maintenance, oil changes, brake service, tire rotations and much more!

Categories
New Car Dealer
Contact
(951) 694-0575

Business Hours

Mon
6:00 AM - 7:00 PM
Tue
6:00 AM - 7:00 PM
Wed
6:00 AM - 7:00 PM
Thu
6:00 AM - 7:00 PM
Fri
6:00 AM - 7:00 PM
Sat
6:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
26631 Ynez Road Temecula, CA 92591

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
3.0
ReScore Average
-33
Net Promoter Score ®

Business Details

About

Toyota of Temecula Valley has a large selection of vehicles and a state-of-the-art facility that will service your Toyota for repairs, scheduled maintenance, oil changes, brake service, tire rotations and much more! Toyota of Temecula Valley has a large selection of vehicles and a state-of-the-art facility that will service your Toyota for repairs, scheduled maintenance, oil changes, brake service, tire rotations and much more!

Categories
New Car Dealer
Contact
(951) 694-0575

Business Hours

Mon
6:00 AM - 7:00 PM
Tue
6:00 AM - 7:00 PM
Wed
6:00 AM - 7:00 PM
Thu
6:00 AM - 7:00 PM
Fri
6:00 AM - 7:00 PM
Sat
6:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
26631 Ynez Road Temecula, CA 92591
All Departments' Reviews
Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5Overall Rating 3.3/5
3.3
(52 Reviews)

DC
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Daniel C.
Perris, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2023
10
Category: Service
Thanks for your help Mario F. Preciado
i went in for help with some parts on my Camery , twice with Mario and his great going the second mile attitude was much appreciated. he answered all my questions respectfully and i got exactly what i needed. Mario deserves much praise and thanks. he deserves a metal for his A+ attitude.Thanks again Mario!I wish you and your family a very Merry Christmas. I ll send all my friends to you from now on.

SH
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Sayed H.
Murrieta, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/16/2023
0
Category: Service
Lied about repairs
Long story short beware of their service department they had my car for a week I took it in for a diagnostic they told me my car was unable to pull codes? Verified lie also told me my 12v battery was dead its currently alive another big lie two huge lies that they wanted to charge me over 700 for? For what some commission David? Ryan the general manager just apologies and says oh I'm going to get to the bottom of that I don't give a fuck.... Why did you try and scam me for COMMISSIONS TRASH PEOPLE ? I HAVE ALL THE EVIDENCE TO TAKE YOU PEOPLE TO COURT THE BALLS OF THIS PLACE!!! CORPORATE HAD TO DISCIPLINE THEM THEY WERE NOT ABLE TO CHARGE ME FOR THINGS THAT WERE NOT BROKEN THEY STILL STOLE $190 FOR A DIAGNOSTIC FEE FOR WHICH THEY'VE NEVER PROVIDED ME ANY CODES FOR STAY AWAY!!!!!!!!!!!! And my lost work time who do you people think you are??

MD
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Melody D.
Hemet, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2023
2
Wish I never went there
I went there x 3 for a car that was advertised called ahead said the car was there. 3 times I went and everytime it wasn't. I call bulls__it. I didn't want no car payment. My 2017 malibu was paid off so I wanted to trade it for these deals they supposedly had and Pay the difference and drive off with a reliable car but the cars weren't there each time. So the salesman basically begged me to get into a car with payments. I'm extremely unhappy and Ryan the general manager said he would call me back to no avail. Thanks alot. I am having open heart surgery and stressing on this

MS
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Matt S.
Temecula, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2021
Poor service
Brought a 2020 Corolla in for 12 month service. Car has only 4200 miles on it. The service tech left dirty hand prints all over the passenger seat while checking the cabin filter. Very obvious and didn’t bother cleaning up. Got home, parked the car in the driveway, and moved it after 6 hours. Now have a large oil leak that left a 12”x12” oil spill on my driveway. UNSAT!
Not Recommended

TD
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Tony D.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Advisor " Steven Pujola
On, Friday in October had my Tundra Truck. Check 35000 mile maintenance service. Mr. Steven Pujols greeted me big smile, and told me what maintenance is being done on that day. Also, he called shuttle van to pick me up, take me to my location. I do recommend anybody this man Steven Pujos, he was on time to write up my service. Made sure I knew the service of my Tundra in maintenance, if I any other questions. Thank you, Tony
Recommended

SC
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Sharon C.
Wildomar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017
Service Dept
Wow, what a fantastic staff in the service department! I took my car in for its 5000 mile service and the staff was so helpful, attentive and on top of everything! Thank you for such a pleasant experience!
Recommended

TD
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Thinh D.
Murrieta, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/07/2017
Service department is a Joke
I had left a lengthy review of how my 2 visits to TV Toyota and apparently it was deleted by someone. Would never recommend anyone here, not even my worst enemy. Lengthy waits and poor communication with clients. Greg Curtis extended a courtesy detail from my first visit so I decided to give them another shot. 2nd visit, sat in my truck for 50 minutes before I had to flag someone down to help me. Went this morning and tried to express my frustration with Josh the service manager but he didn't really seem interested in what I had to say. He tried to pass the buck and tell me to contact the VP. After all this and you want me to contact another person? Take responsibility for your department and figure out how to make it better for your clients. Don't walk away when someone is trying to give you suggestions.
Not Recommended

DG
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Daniel G.
Temecula, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2017
Worst dealer I have ever dealt with
Just when I thought it couldn't get any worse with this dealer my 2015 prius that I bought from this dealer and has only ever been serviced by this dealer had the AC stop working this week. I take it in and I get a call back telling me a rock hit my compressor and it isn't covered under warranty. There is 0 damage to my car and I certainly never heard any rocks hit my car. I have had 0 issue/incidents on the road yet somehow under normal driving conditions their AC unit breaks and they refuse to cover it under warranty. DO NOT BUY or service your car with this dealer personally I wouldn't be surprised if they deliberately sabotaged my car to make me pay $1000 to fix the AC. I'm going to hit every review site I can find to let people know just how bad their service is. Going to trade in this car as soon as I can and never buy another Toyota. I've had bad/dishonest service from day 1, but today really takes the cake.
Not Recommended

SJ
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Sharon J.
Lees Summit, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2016
Category: Sales
Great buying experience
Just purchased a Toyota RAV4 and wad super impressed by the no pressure and outstanding follow through by our sales person Sean Ralstin and finance manager Jun. We are from out of town and had totalled our car and was in a very odd position and the TV staff workec with us to find the exact color and extras we needed to feel safe again on the highway home. We highly recommend this dealership.
Recommended

SS
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Stephen M S.
Murrieta, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2015
Category: Service
Service
Service Department SUCKS. End of conversation.
Not Recommended

ET
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Elaine T.
Murrieta, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2015
Category: Service
Original cost and estimate of repairs not honored
No discounts given as advisor had stated. Received invoice and did the math. Three more complaints but too much to list here. Ripoffs.
Not Recommended

RV
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Randy V.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2015
Category: Sales
Great experience at Temecula Valley Toyota
Just bought my NEW 2015 Tundra from Temecula Valley Toyota.
Mike Pulice and Jim Pavone made the process so easy I didn't have time to get nervous. I walked in ..test drove the truck I saw on a commercial. Then next thing you know Jim gave me an offer I couldn't refuse. As I was waiting.. Mike made sure I felt at home. Ya ya.. I know you folks might say its because they want my business. But this had a different feeling. Me and Mike talked as if we were buddies. This definitely made me feel comfortable at Temecula Valley Toyota. Go and see Mike and Jim.. They will treat you well and get you in a vehicle you won't regret!! Guys thanks for the great car buying experience!!!
Recommended

RB
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ray b.
Temecula, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2015
Category: Service
Get a 2nd opinion...do not trust service department..
Our car was running rough after a stream crossing so we took it in for a diagnosis...we got off lucky with just a new coil and plugs.....but they claimed water pump and r. main seal were both leaking but could not answer our question about the rate of leakage...#drops/ minute/hour so i new they were trying to scam us...no leaks under car either...
Not Recommended

KK
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kamran K.
Murrieta, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2014
Category: Service
self serving bunch of people,
In the first glance, everyone seem nice, but one you purchase the vehicle, you are pretty much on your own. The folks in the service department is only trying to do what's best for the dealership, with no regards to your investment. The prices are way too expensive and they try to make as many defects as they can, look like it's your fault so that they can have the customer pay, instead of the warranty coverage. I purchased two new vehicles from these gus. Will never buy another one even if I have to drive some distance just to get to another Toyota dealership, though will always use them for my test drive, since it's close to where I live.

Hope this helps others to make the right decision.
Not Recommended

KN
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Kenneth N.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2014
Category: Service
AWESOME ADVISOR
My adviser, Shawn Hodges, took care of all my service needs on my Tacoma. This is the type of customer service that makes you feel happy you bought your vehicle, and, would do so again.
Recommended
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