I have had several repairs on my 2005 SUV because of the age. They are reasonably priced, they listen to you, efficient in their analysis of the problem, fixed the issues I had in a timely manner and booked me an appointment the next day. They told me what needed to be fixed and showed me the parts that were bad compared to the new ones. They gave me a quote before that did the work so I knew the cost. They did not take advantage of me being a female. They were pleasant and professional. I am pleased to have an honest business establishment to go to. My experiences with them have been great.

PATRICIA T.

Gilbert, SC

Cadillac XTS

08/15/2022

Verified Customer

Transmission Rebuild

On July 4 weekend I was traveling to WV with my two grandchildren. While traveling near Salem, VA my cars transmission started acting up we pulled over and then the car wouldn’t go in reverse and would not shift properly. We were from out of town it was a holiday weekend and late Friday. I goggled transmission shops nearby and read the good reviews for Transmission Clinic in Salem and it was only about 8-10 miles from us. I called and spoke to them and they were very helpful and arranged a wrecker to come get us and stayed late until the car was towed to them. John and his staff helped us transfer all of our luggage into their personal vehicles and gave us a ride to a local hotel. The next day we rented a vehicle and continued on our trip to WV.

We returned to Salem, VA on Monday July 4 and stayed another day to hear the outcome on my car. John said he would let us know something when they opened Tuesday morning and he called and gave us the news we would need a rebuilt transmission in my car. Yes it was a major repair and after checking into many options we decided to get it repaired at Transmission Clinic in Salem. John and his staff ordered the part and it took 3 weeks to get the part in but they kept me informed and had my vehicle operational when they promised.

The rebuilt transmission came with a great warranty and the job was done right and my car was as good as new and back in SC. John and his staff went above and beyond to help us out and treated us like family. It is rare today to find such a honest and trustworthy repair place and cost were equivalent to having my car fixed locally. I highly recommend them to anyone. Outstanding service and great staff!! Thank you?

Trish T.

Gilbert, SC

08/07/2022

Transmission repair

On July 4 weekend I was traveling to WV with my two grandchildren. While traveling near Salem, VA my cars transmission started acting up we pulled over and then the car wouldn’t go in reverse and would not shift properly. We were from out of town it was a holiday weekend and late Friday. I goggled transmission shops nearby and read the good reviews for Transmission Clinic in Salem and it was only about 8-10 miles from us. I called and spoke to them and they were very helpful and arranged a wrecker to come get us and stayed late until the car was towed to them. John and his staff helped us transfer all of our luggage into their personal vehicles and gave us a ride to a local hotel. The next day we rented a vehicle and continued in our trip to WV.

We returned to Salem, VA on Monday July 4 and stayed another day to hear the outcome on my car. John said he would let us know something when they opened Tuesday morning and he called and gave us the news we would need a rebuilt transmission in my car. Yes it was a major repair and after checking into many options we decided to get it repaired at Transmission Clinic in Salem. John and his staff ordered the part and it took 3 weeks to get the part in but they kept me informed and had my vehicle operational when they promised.

The rebuilt transmission came with a great warranty and the job was done right and my car was as good as new and back in SC. John and his staff went above and beyond to help us out and treated us like family. It is rare today to find such a honest and trustworthy repair place and cost were equivalent to having my car fixed locally. I highly recommend them to anyone. Outstanding service and great staff!! Thank you?

TYLER T.

Jacksonville, FL

Cadillac Escalade

07/18/2022

Verified Customer

Transmission blew while I was on business trip

While I was on assignment for some property claims my transmission blew and the folks at transmission clinic were very very thorough and fair with their pricing. They kept in touch with me throughout the entire experience which made me feel very good about the care my truck was in. Highly recommend!! 10/10

JAMAR M.

Chevrolet RV Cutaway

06/04/2022

Verified Customer

Overcharged terrible service

My wife and I was traveling through and had a transmission leak took it in to see if they can help me. The first service guy was good didn't have an issue with him we pinpoint at the problem and it was an easy fix I decide to get a transmission tune up which is normally $$198. The manager charge me $452 for a transmission tune up she charged me extra for the fluid and the kit which should be included in the tune-up. We paid the $452 because we was miles away from home and didn't want to be stranded I feel they took advantage of us by price gouging based on we were 1600 miles from home. On our way home we have to stop at a Walmart to buy tool kit because the transmission pan bolts will not tighten and we was smoking all the way down I-40 leaking transmission fluid. I'm calling the court on Monday for small claims court because it's not right for people to gouge people because they're in a bad situation and I feel that that's happened and I have pictures of the transmission leaking and the parts I have to buy to fix it myself.

The Team At T., Co-Owner from Transmission Clinic, LLC responded on 06/08/2022 07:06 AM

According to our records, you arrived at our shop shortly after 1:00 p.m. on a Friday, driving a 2004 Chevrolet RV Cutaway, with a mini school bus chassis. This vehicle required a special lift, as a standard lift would not accommodate. You stated that you had just purchased the vehicle and your initial request was to reverse the transmission cooler lines to their original placement. As both of our mechanics were working on other vehicles at that time, I responded that, if you could drop off the vehicle with us, we could get it done the following Monday. You advised, at that time, that you were traveling and requested local hotel information. Not wanting you to have to spend the additional funds for a hotel and delay your trip, I asked one of our mechanics to speak with you in the parking lot to see what it would take to fix the issue. Our mechanic determined that there was a leak in one of the transmission cooler lines and he advised me that it would be a fairly easy fix. Accordingly, we returned to the office to determine the cost of the job. At that time, you advised that you would also like a fluid and filter change. Normal book labor times for this vehicle for one transmission cooler line repair is 0.8 hours. I charged you 0.4 hours. You did not incur any parts costs for the transmission cooler line repair. For the fluid and filter change, normal book labor time for this vehicle is 1.6 hours. The labor for the transmission fluid and filter change does not include the fluid and filter, only the labor for same. In any event, you were advised that the total cost for the requested services would be $443.07. This price included all labor, parts, shop supplies and applicable taxes. You agreed to the price and we performed the work you requested. For the next two hours, while the work was being performed, you never questioned the cost of the job. Once the work was complete, I processed the transaction and gave you your receipt. It was at that time that you stated that you had been overcharged. You questioned the itemized bill and I explained that the labor times do not include the materials necessary to complete the job. Prior to any work being initiated, you were given the cost to perform the job and you accepted the cost. I am sorry that you feel that you were overcharged, but we did not conceal any costs prior to starting the work and we, in fact, feel that we discounted the bill by only charging you 0.4 versus 0.8 hours for the transmission line cooler repair. I am not clear from where you claim that a transmission tune up is "normally $$198" as we do not post any prices in our shop because transmission tune up costs varies upon the type of vehicle, the type of transmission, etc. We provide every customer an estimate of charges prior to any work being performed and we do not initiate any repairs without the customer's approval of the estimate provided.

I apologize that you feel that you were treated unfairly. I appreciate your feedback and wish you all the best.

Stephanie Ferguson
Manager, Transmission Clinic
(540) 404-9798

Verified Customer

Chevrolet Cobalt

05/26/2022

Verified Customer

Transmission

Real good to work with

DERRAIL R.

Cadillac Escalade ESV

04/21/2022

Verified Customer

Humanity

Our family at Transmission Clinic do truly exemplify what this word humanity really means. Let the genuine care you extend to others be reciprocated 9 fold in your family as well as your business.

TRUTH, MAN

Verified Customer

Ford Mustang

04/20/2022

Verified Customer

Engine Repair

Love, love this place all of the people here are so kind and sweet! Definitely recommend it to others!!!

MARY W.

Ford Explorer

03/02/2022

Verified Customer

transmission

were unable to fix my specific problem, which wasn’t at all their fault (it was due to my specific warranty that i wanted to use), but were able to help in finding a shop that would, as well as provided friendly customer service and support and always updated me.

JOHN C.

Salem, VA

Buick Enclave

02/26/2022

Verified Customer

Always Helpful

Great place and very personable. Makes the customer feel like they matter. Staff is wonderful!!

SHAY M.

Dodge Charger

02/25/2022

Verified Customer

Customer service was GREAT!

Didnt actually have any serious work done per say. I thought I had a big problem and they checked it out and fixed the minor issue. I'm so glad they told me about the other problems they found I, one which being the wheel bearing. I'm super thankful they looked at the rest of the car because this issue being something I really needed to get taken care of. I knew i had something up there wrong but didn't know what. Super thankful. Also they didn't try to get over on me like some of us women feel when we go to the mechanics. They didn't try to get me to replace little things that were barely worn like I've had other try to do before. They were very quick, courteous, and very helpful as well. GREAT customer service from the lady at the front desk, SUPER HELPFUL! DEF RECOMMEND THIS SHOP! Would def return if needed (let's hope not, don't want my car broke down) but overall great place! I was very comfortable and felt like I was def being taken care of and not taken advantage of.

TODD E.

Salem, VA

Jeep Wrangler

01/14/2022

Verified Customer

Jeep had no heat

This place has great mechanics and is reasonably priced. I have taken my jeep in 3 times and 2 other cars. This is the only place I trust to get it done right the first time. I highly recommend!