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Transmission Sales & Service

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(109 Reviews)
68
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
68
Net Promoter Score ®

Business Details

About

Transmission Sales & Service was established by Ray Harrison in 1963. He built the company on four solid principles: quality work, honesty, fair pricing and an excellent warranty. We stand behind our work with up to a 3-year 50,000 mile warranty and we give excellent service to every customer in Puget Sound, WA. Transmission Sales & Service was established by Ray Harrison in 1963. He built the company on four solid principles: quality work, honesty, fair pricing and an excellent warranty. We stand behind our work with up to a 3-year 50,000 mile warranty and we give excellent service to every customer in Puget Sound, WA.

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(253) 582-4757

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone Provided
8009 S Tacoma Way Lakewood, WA 98499

Affiliations

Transmission Sales & Service's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(109 Reviews)

RP
Romeo P.
Graham, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
Category: Service
Romeo said he'd had issues with his vehicle for a while, they were great with the service and let him have his vehicle again.
Recommended
The Team A. from Transmission Sales & Service responded on 02/20/2025 09:34 AM

We're glad to hear that we could put the wheels back on your vehicle's little hiccup! It's always our goal to help you get back on the road smoothly, so it's music to our ears that you had a great experience with our service team. We're just happy to be your pit stop in the journey! If any more car dilemmas come up, you know where to find us.


KF
Kristyne F.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
2016 Hyundai
The service was excellent and my car is running much better.
The Team A. from Transmission Sales & Service responded on 02/19/2025 09:34 AM

We're glad to hear your car is feeling fresh and fabulous after its visit with us. Excellent service is our secret recipe, and it's rewarding to know it made a difference. If your car starts asking for more adventures, you know where to find us!


DG
Derik G.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Flawless
My kids car was shifting kinda weird so took in and had them check it out and found the fluid needed to be changed. Few hours later got the car back with no issues. Second time use them and will only use these guys. Highly recommend!!
The Team A. from Transmission Sales & Service responded on 02/15/2025 09:34 AM

We're glad to hear that your kids' car is shifting like a dream now! It sounds like our team hit the sweet spot with that fluid change. We're equally excited that you've become a repeat customer—it's always great to see familiar faces (or cars, in this case). Your recommendation means a lot to us, and we're here whenever you need us. Keep those wheels spinning smoothly!


AT
Alexander T.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
Category: Service
Alexander stated the business did great and he recommends the business to everyone he knows.
Recommended
The Team A. from Transmission Sales & Service responded on 02/15/2025 09:34 AM

We appreciate the glowing recommendation! It's fantastic to hear that you had a great experience with us. Our team works hard to keep things running smoothly and provide top-notch service, so your support means a lot. We'll keep doing our best to earn those thumbs up from you and your friends!


GS
Gary S.
Washington
Ford F550 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
Category: Service
Gary said they got him in the same day, ordered the parts, got it fixed, and went above and beyond. He said he is very happy and wanted to thank them.
Recommended
The Team A. from Transmission Sales & Service responded on 01/11/2025 09:34 AM

We appreciate you sharing your experience with us. Getting you in on the same day is just part of our mission to keep things running smoothly—like your vehicle after a visit! We’re glad to hear that not only did we get your parts ordered quickly, but we also went above and beyond. That’s what we strive for. Your happiness is our ultimate goal!


BB
Bradley B.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
Category: Service
Bradley said they got it done quick.
Recommended
The Team A. from Transmission Sales & Service responded on 01/09/2025 09:33 AM

We appreciate you taking the time to share your experience with us! It sounds like we hit the pit stop right on the money. Quick service is our specialty, and we're glad you were back on the road in no time. If you ever need us again, you know where to find us!


DA
Dan A.
Mineral, WA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
Category: Service
Dan said the customer service was excellent. When he called, they always answered. He said the woman at the front desk was very informative.
Recommended
The Team A. from Transmission Sales & Service responded on 12/24/2024 09:32 AM

It's fantastic to hear that you had such a positive experience with our team! Our front desk staff takes pride in being informative—after all, we know how important it is to have all your questions answered without needing a crystal ball. We're glad our customer service made a great impression, and we appreciate you taking the time to share your experience. Here's to more excellent service in the future!


JS
Jeff S.
Yelm, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
Category: Service
Jeff said the business always does awesome. He added he has been using them for almost 30 years and wouldn't go anywhere else.
Recommended
The Team A. from Transmission Sales & Service responded on 12/21/2024 09:33 AM

It’s fantastic to hear that after nearly 30 years, you're still finding us awesome! It’s always a pleasure to have loyal customers like you who keep coming back for more. We're committed to providing the same great service that has clearly stood the test of time. Here's to many more years of smooth rides together!


ML
Manuel L.
Tacoma, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2024
verified customerVerified Customer
Category: Service
Manuel said the whole job wasn't completed, they only did the diagnostic. The manager was really nice.
Recommended
The Team A. from Transmission Sales & Service responded on 12/21/2024 09:33 AM

We appreciate your feedback, Manuel. It sounds like we may have left you hanging during the process, and that's not our usual game plan. While we're glad to hear the manager made a good impression, we aim for full completion on every job. Please reach out to us directly so we can make sure everything gets wrapped up nicely. Your satisfaction matters to us!


DA
Dan A.
Washington
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
Category: Service
Dan said got what he needed, wasn't overcharged, and they didn't try to sell him what he didn't need.
Recommended
The Team A. from Transmission Sales & Service responded on 11/23/2024 09:33 AM

We're glad to hear that you got exactly what you needed without any unnecessary sales pitches or hidden fees! It sounds like we hit all the right notes on your visit. Our aim is to keep things straightforward and helpful, so it's great to know we achieved that for you. Keep cruising with confidence!


ME
MARK E.
Lakewood, WA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Great owner operated shop
They have consistently done professional work and stand by their work.
The Team A. from Transmission Sales & Service responded on 11/15/2024 09:33 AM

We really appreciate your feedback! It’s great to hear that our professional work has hit the mark for you. We take pride in standing by what we do, and it's nice to know you’ve noticed. Here’s to more smooth rides ahead!


CD
Charles D.
Washington
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Charles said they put him in a spot and had to rent a vehicle but he was happy with the service.
Recommended
The Team A. from Transmission Sales & Service responded on 11/09/2024 09:33 AM

Thank you for sharing your experience. We definitely understand how inconvenient it can be to find yourself in a bit of a pickle and having to rent a vehicle. But we’re glad to hear that our service made the situation a bit more bearable. We strive to keep things running smoothly, but if we ever put you in a tight spot again, we'll aim to have a rescue vehicle on standby for your convenience! We appreciate your feedback and look forward to serving you better next time.


RL
Ron L.
Washington
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
verified customerVerified Customer
Category: Service
Ron said the business has great service.
Recommended
The Team A. from Transmission Sales & Service responded on 11/12/2024 09:32 AM

We're glad to hear you enjoyed our service! It’s our goal to keep things running smoothly and make your experience as pleasant as possible. If our service were a car, we'd definitely give it a tune-up! Your support means a lot to us.


JO
James O.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2024
verified customerVerified Customer
Category: Service
James said every time he goes to the business, they are on it, quick, and take care of all the issues. He said he has never had service done so quickly like he has at the business and they come through. He suggested the business keep up the fantastic work, and added they are great.
Recommended
The Team A. from Transmission Sales & Service responded on 11/05/2024 01:35 PM

We really appreciate you taking the time to share your experience. It’s always wonderful to hear that our speed and service are making a positive impact. We strive to keep things running smoothly, and your encouragement to maintain our fantastic work is like music to our ears. Just know, we’ll keep on sprinting to ensure you and all our customers get top-notch service every time.


SM
Steven M.
Olympia, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2024
verified customerVerified Customer
Category: Service
Steven said he called and requested to have a shifter shaft installed. It would not shift after the install. He contacted the business, they asked him to have the vehicle towed in to be checked out. They found that a pin was installed upside down which prevented the shift. After the correction, when put in 1st gear, it shudders. He was supposed to be compensated for the tow, which he was not, and the vehicle only shifts well in 2nd and 3rd. He plans to take the vehicle elsewhere and wants nothing more to do with this business.
Not Recommended
The Team A. from Transmission Sales & Service responded on 10/18/2024 03:04 PM

When Steven originally brought in the transmission out of vehicle for the shift shaft repair, we noted that the transmission was failing internally, and we recommended that the transmission be rebuilt. After 4 months Steven reached out to us again and let us know the vehicle will not shift into gear.  We will need to inspect the transmission for proper diagnostics.  We did recommend the vehicle be towed in for inspection.   

 Once the vehicle was here, we did find an error in the installation of the shift shaft.  We did correct this error and again recommended that the transmission be rebuilt.  Due to budget restrictions this was not an option at the time of service.  Once the repair was complete the tech was going to drive the vehicle for the first time. The tech found the brakes have a fading pedal and the fluid is full. Engine has horrible misfire at start up, possible dead cylinder.   Due to this the vehicle was not safe to drive on the roads. The tech noted the transmission slips in Reverse and in Drive.   Just as we had stated originally, this transmission is failing internally and needs to be rebuilt.  This is why the transmission only has 2 good working gear out of 4. 

We did not charge you for the removal or installation of this repair, and we did not perform them on the original repairs. Our warranty states on out of vehicle transmission repairs, this does not cover such things as towing, loss of use, loss of earnings, personal damage, per diem expenses, or any other consequential or incidental damages.  The warrantor’s obligation under this warranty is limited to replacing or repairing defective parts and correcting defectively furnished labor.

We went above and beyond to pull this transmission, repair the internals along with re installing the transmission.  Durning this entire process we have asked for your permission on multiple occasions to allow us to rebuild this transmission due to the internal parts damage and condition.  Unfortunately, you have not allowed us the opportunity to fix it correctly.  Moving forward with whoever you choose to have rebuild this transmission, really consider their advice or recommendations.  When a professional asks for permission to repair what they know is bad, this is to prevent you from mechanical breakdown or dissatisfaction from the lack of performance.

Service Coupons and Posts
🚗✨ Thank you for the fantastic review! We're thrilled our team could outsmart the dealer and get your F150 back on the road. Who knew mechanics could be like superhero sidekicks? 🦸‍♂️ We're here anytime you need us—without the cape!
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We’re thrilled to hear that Kirsty made your extended warranty process a breeze! ?? She’s our warranty wizard! ?‍♀️ Thank you for the kind words—your satisfaction fuels our engine! ??
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Thank you for the awesome review! ? We're thrilled to hear you enjoyed our friendly and speedy service. Remember, when your car needs a little TLC, we're just a pit stop away! ??
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We're thrilled to hear that you found our team super helpful! ? Your recommendation means the world to us. Remember, we’re always here to keep your ride running smoothly—because life’s too short for car troubles! ?? Thank you for the 5-star love!
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We're thrilled to hear you enjoyed our clean shop and friendly team! ? We strive to keep things spotless while providing top-notch service. We're always here to keep your ride running smoothly—let us work our magic on your next visit! ?✨
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Thanks for the fantastic review! ?✨ We love getting our hands dirty to keep your work truck running smoothly. Glad to hear our team kept you in the loop and your wallet happy! We’ll be here, ready for the next ‘gear’-getting challenge!
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Thank you for the fantastic review, David! ?✨ We're thrilled to hear our crew made a difference in your ride. Remember, we’re here to keep your vehicle running smoothly—no magic wands required! ? Looking forward to serving you again!
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? Thanks for choosing Transmission Sales & Service for years! We're thrilled to have earned your trust and look forward to helping with your future vehicle needs. ?
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Thanks for the 5-star review, Omar! Our crew is stoked to hear your kind words. We're thrilled to keep your ride running smoothly. ??
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? Thank you for the 5-star review, Peter! We're glad we could help. Your kind words keep our gears turning! ?? #CustomerSatisfaction #TransmissionExperts
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Thanks for trusting us, Micah! We're glad we could turn your experience around. ? Our team is here for you if you ever need us in the future, though we hope your car stays trouble-free! ?️
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? Thanks for the 5-star review! We're thrilled to hear about your positive experience. We strive to deliver on our promises and it's fantastic to know we hit the mark for you. Thanks for the confidence in our expertise! ??️
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? Thank you for the 5-star review! ? We're thrilled that we could professionally fix your car at a reasonable cost. ?? Your support means the world to us! #TransmissionSalesAndService #AutoRepair #Lakewood
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? Thank you for your kind review! We're thrilled to hear that you had a great experience with our customer service! ? #TransmissionSalesAndService #CustomerServiceExcellence #Lakewood
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Thanks for the great review, Chris! We're so glad you had a great experience with us. #TransmissionSalesandService #Lakewood ???
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Thanks for the great review, Kane! We're glad you had a great experience with us ? #TransmissionSales&Service #Lakewood
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