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Tri State Auto Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(223 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

About

Tri State Auto Repair has been serving the Bradley County area since 2011 providing automotive repair and maintenance. Tri State Auto Repair has been serving the Bradley County area since 2011 providing automotive repair and maintenance.

Categories
Auto Repair, Repair Shop, European Auto Repair
Contact
(423) 476-3525

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5425 North Lee Hwy Cleveland, TN 37312
Tri State Auto Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(223 Reviews)

Verified Customer
Cleveland, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2024
verified customerVerified Customer
10
Great landrover repair
Scott took the extra time to find my parts and did a great repair on my steering system on the landrover.

BR
BOB R.
Mercedes-Benz E350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2024
verified customerVerified Customer
10
New customer
First time I’ve used this service but will not be the last. Work done right, on time and for price quoted. I have found a new service center closer, less expensive and better experience than dealership.

ZH
ZAMIA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2024
verified customerVerified Customer
10
Great service
Good job. Fast. Would recommend

JB
justice b.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2024
verified customerVerified Customer
0
Have had issues with overheating
My car has had overheating issues multiple times and I’ve taken it here to be fixed 3 different times and $1600 later it’s still not fixed.. I feel as if I’ve been fleeced. Picked the car up
Yesterday after paying $600 wanted to check everything out before leaving.. it was 4:45 PM and they do close at 5 o’clock but as I let the car idle to get up to temp my check engine light came on. So I asked Steve the owner to come and plug it up because I’m obviously frustrated at this point in time. Steve kind of made me feel as if I was an inconvenience because it was close to time for him to go home for the weekend. He plugs it up and tells me it’s the catalytic converter. Idk how every time I leave this shop more and more problems seem to mysteriously pop up. I feel fleeced. He also informed me that he cracked my coolant reservoir. Admitted it was his fault. There was nothing wrong with the reservoir when my car arrived. Okay cool, no problem stuff happens, just fix it. Well he did. But charged ME for the reservoir. Bad business. In my line of business if I break it I buy it. He tried to make me feel as if he was doing me a favor by “not charging me for the labor” on changing the reservoir. But I shouldn't have had to pay for any of it because that was your mistake. Just extremely poor customer service in my opinion. When he came and ran the code before he hightailed out of there I had my hood open trying to check things out before leaving once again and it still not being fixed. he closed it down on his own and said “it has nothing to do with what what we did.” And tried to kind of shoo me away by closing my hood and walking away. Extremely unprofessional. I will not be going back here and question their business practices.

SS
stan s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2024
verified customerVerified Customer
10
Quick. & Courteous service! Will use again!
Quick & courteous device! Will use again!

CP
CONNIE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2024
verified customerVerified Customer
10
The place to go!
I would not trust my repairs to anyone else!

JL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2024
verified customerVerified Customer
10
Scott and his crew always do a good job. Quality work. Highly recommend Tri State Auto.
I highly recommend Tri State Auto for their quality work and care for your auto.

RJ
RAYMOND J.
Mercedes-Benz ML350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2024
verified customerVerified Customer
9
Happy with me service
Scott always tries to save me money where he can and has built up my trust in his business. Used Tri State about 9 times now and haven’t been disappointed.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2024
verified customerVerified Customer
10
Great
Easy, great communication, and feel well taken care of. Thanks!

SH
gravatar
STEVE H.
Cleveland, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2023
verified customerVerified Customer
10
Truck runs great after tune up
Great service. Truck runs like new

ZH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Great service
Always great service.

JJ
gravatar
JIM J.
Cleveland, TN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2023
verified customerVerified Customer
10
Great service
Scott does an excellent job of keeping our four cars in good shape. It’s great to have a service technician I can trust.

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2023
verified customerVerified Customer
10
ABS Control Unit
Scott and the techs at Tri State did a great job of replacing the ABS Control in my car. I am really pleased with the work and results.

CS
conner s.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2023
verified customerVerified Customer
10
Scott is the best mechanic
Scott is a great guy . Great to my vehicles and always as fast as he can be. Never had an issue with him in years . I would recommend him to everyone

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2023
verified customerVerified Customer
10
Repair work
Always have a good experience at Tri State. They fixed it right the first time.

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