business image

Trinity Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(293 Reviews)
33
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
33
Net Promoter Score ®

Business Details

About

For most people, auto maintenance and repair is not fun or convenient. So, we want make the process as easy and enjoyable as possible for you. We genuinely care about your car and your experience, and it shows. Our first-time customers continually become our long term customers time and time again, choosing us for all their auto needs. For most people, auto maintenance and repair is not fun or convenient. So, we want make the process as easy and enjoyable as possible for you. We genuinely care about your car and your experience, and it shows. Our first-time customers continually become our long term customers time and time again, choosing us for all their auto needs. We are committed to providing our customers with the highest level of service, so you’ll always choose us for your maintenance and repair needs.

Trinity Automotive is committed to auto repair and to serving you with quality and value. Bring your car in today for an inspection, and see what our commitment to quality is all about! We may not be related, but you’ll feel like we’re family.
...more

Categories
Auto Repair, Auto Maintenance, Diesel Services
Contact
(651) 242-2886

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
9:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
2370 LEIBEL STREET SUITE 202 WHITE BEAR LAKE, MN 55110
Trinity Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(293 Reviews)

JM
gravatar
J M.
Saint Paul, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2022
0
Shennanigans
They had my van for 3 weeks to do a headgasket, got it back and it sounded like a lawnmower, also exhaust smelled like it was coming up from underneath the car now rather than out the back. Weeks later discovered an oil leak, brought it back to have it fixed and evidently they hadn't verified that it wasn't leaking before it left the shop after the head gasket was replaced. Weeks later, still leaking. Bring it back in to have them charge to clean the engine compartment again because they can't find the leak.

At this point, thousands of dollars later I've had enough and take it elsewhere, they find the leak right away, as well as discover immediately that the exhaust pan wasn't secured right, explaining the exhaust smell in the car. The whole experience with this shop was a pain, cost way too much and I'd never bring my car there again. Save yourself the hassle.

KT
gravatar
Karen T.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
10
Fast, Quality Work
Costco referred me to Trinity several years ago when I had my tires replaced, and I’ve been going there ever since for normal upkeep and replacement of worn out parts on my 20-year-old car, and I have absolutely no complaints. Trinity is an integrity-driven business, doing quality work every time. And if you need a loaner car you’ll get one. I’m an active 80-year-old woman and plan on driving this car to the end; and I have full confidence that Trinity will help me fulfill plan.

LL
gravatar
Les L.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
10
Personal Attention, Quality Work
A 5 STAR Operation for sure.
I was impressed by the professionalism in appearance of electrical. The other work I can't see, but assume it's of same quality.
Thank you for the ride home.

WS
gravatar
Wade S.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
Oil change
Very friendly customer service and knowledgeable about everything about automotive needs, also short wait time on my oil change
Recommended

SM
gravatar
Sandra M.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Trinity Automative
I was impressed on how quickly Trinity responded to questions and kept me informed on the repair. They would email, text and call with information on progress. They called to obtain authorization for any work performed. There were no surprises or hidden costs. My car was repaired for less money then I would have paid at the dealership. The staff was friendly. I highly recommend Trinity for car repairs.
Recommended

JC
gravatar
Joe C.
Hugo, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
Never a bad experience.
Ive been using Trinity for around 5 years. They have always been honest and easy to deal with. I've recommended them to many friends and family who have also been very pleased.
Recommended

PJ
gravatar
Paul J.
Saint Paul, MN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/16/2020
Monumentally Overpriced
I must be one of the unlucky ones or maybe I was assessed as a vulnerable target. I read the glowing reviews and I tried Trinity because of the sterling reviews. I wish the reviews matched my experience.

Quite simply I was overcharged. I would have saved about $250 by using a Kia dealer for the spark plug replacement on my Kia Sedona.

Where did it go wrong? Labor was overcharge of $125 to $150 and the parts charge was outrageous. I was charged $163.02 for six NGK Iridium 93911 spark plugs. These plugs sell for $60 retail from Walmart, Fleet Farm, eBay, etc.

A dealership typically gets at least 20 to 25% discount, so they buy the plugs for $45. A common dealer mark up is 75 to 80 percent, so even at $95 that would be more than a 100 percent mark up. Trinity Automotive sold me the plugs for $163.02, so the mark up on the spark plugs was about 300 percent. The owner claimed that the parts are actually discounted, which does not stand up to scrutiny.
Not Recommended

TH
gravatar
Terry H.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Honesty, communication, expertise and cost make Trinity the lace for auto service.
There is no better place for auto service than Trinity! Many thanks to all the great staff and owners.
Recommended

FM
gravatar
Fatai M.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Reliable
I think everybody needs a trusted mechanic, at Trinity they will explain everything to you they way you will understand there's no hidden agenda or fee, Trinity are reliable with experts. Costumer's safety is their number 1 priority. I will strongly recommend Trinity to a friend.
Recommended

JG
gravatar
john g.
Bradenton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
Competent, caring, friendly & reasonably priced
I have personally worked on cars for over 60 years, so I hope I know something about other's service. Trinity is a rare find combining competence (they know what they are doing) and they place the customer's interest first!
Recommended

GG
gravatar
geno g.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2019
Honest, ethical, competent, reasonable.
Trinity Automotive has grown considerably in the last few years because they do great work, are exceedingly honest and offer quality work for reasonable rates. I've observed they go out of their way to get the job done or to get a person a ride, or to solve a problem getting parts on older vehicles.

I've used Trinity exclusively now for several years, since they had only one hoist. If a friend or relative needs auto work I know I can recommend Trinity with confidence because of their history.
Recommended

BH
gravatar
Bruce H.
Wiscasset, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
Huge Fan
I'm a huge fan of the good folks at Trinity Automotive! Dave and Jess work very hard to provide an exceptional customer service team, and very high quality, and ethical automotive service. There are lots of places to bring your car, but only place that I know of that offers knowledgable, compassionate service.
Recommended

TH
gravatar
Tony H.
Forest Lake, MN
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/25/2018
Questionable competency
They advertise on their website that standard oil changes from $30
We had a standard oil change yet were charged over $40

I have concerns about the competence of some of their personnel.
Their service advisory check listed our tires were worn beyond save limits.
Tires were brand new...
What else did they check and missed the mark?
Not Recommended

CK
gravatar
Celia K.
Saint Paul, MN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
verified customerVerified Customer
Friendly staff
My experience was great. From the moment I walked in the door my car started being serviced no long waits
Recommended

KW
gravatar
Kelly W.
Hugo, MN
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2018
verified customerVerified Customer
My first experience at Trinity Automotive
As I waited for a complimentary inspection on my brakes, I notice what a positive atmosphere it was at Trinity Automotive. The four different customers that came through while I waited had a great report with the staff. The staff was very knowledgeable about the repairs being done and any other questions asked.
The only down side of my experience was that the Ford Explorer that they gave me as a loaner was in poor shape and the gas mileage was not what I was accustomed to with my Honda Accord. However they did loan it to me free of charge except the additional gas I paid for. Also they mistakenly ordered one of the wrong parts and I ended up waiting two days instead of one for my car.
Overall I would go back again as the upside of my experience outweighed the downside.
Recommended
JESSICA C., Owner/Office Manager from Trinity Automotive responded on 04/02/2018 08:11 AM

Hello Kelly,

Thank you so much for you kind words! It's such a pleasure working with our customers!

Again, I apologize for the light that came on for the Explorer.  When you came in with your vehicle, that Explorer was the only loaner that we had available, and was actually returned to us by the previous customer within 5 minutes of you arriving at our shop.  I apologize that the oil light came on, which was due to a faulty sensor.  We were unaware of this problem until you had called back in.  Unfortunately no-one is immune from vehicle problems, not even us. We were able to get the sensor replaced this morning.

With regards to the fuel mileage, we offer safe and family-friendly vehicles at no-charge to our customers.   It's one of the many ways our service excels to provide excellent customer service for all of our customers.  Again, our vehicles are offered to our customers at no-charge.

Thank you again for choosing Trinity Automotive, we look forward to serving you and your family in the future!

Dave and Jess Cochran
Trinity Automotive, Inc.
651-242-2886
www.trinity-automotivemn.com 

But someone will say, "You have faith; I have deeds."
Show me your faith without deeds, and I will show you my faith by my deeds.
James 2:18

Like us on Facebook, Twitter, and Google+ for exclusive deals and promotions.

Displaying Review 1 - 15 of 293 in total
Businesses Near You
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(482 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(459 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(15 Reviews)
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(31 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(152 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.