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Triton Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(69 Reviews)
83
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
4.5
ReScore Average
83
Net Promoter Score ®

Business Details

About

Keeping in tune with the small town, big personality feel of Greenfield, Massachusetts, is Triton Automotive, your one-stop-shop for preventive maintenance and general auto repairs. We are a community-centered car care center that opened in 2019.

Our business may be new, but we are not new to the business! Founder, Jeremy Ainsworth,
Keeping in tune with the small town, big personality feel of Greenfield, Massachusetts, is Triton Automotive, your one-stop-shop for preventive maintenance and general auto repairs. We are a community-centered car care center that opened in 2019.

Our business may be new, but we are not new to the business! Founder, Jeremy Ainsworth, has over 25 years in the automotive industry diagnosing and repairing all makes and models. His unwavering dedication and high standards influence all aspects of our business, from exceptional customer service to quality work. Having worked in the dealership and repair shop realm of the auto world, Jeremy is truly an expert in cars, trucks, vans, and SUVs. Diagnosing and repairing vehicles is his passion, and he extends his enthusiasm to the rest of his team and his customers. He began his career after graduating from Franklin County Technical School in 1999. Jeremy has always had an interest in cars, and his certification in Automotive Service Excellence (ASE) attests to his experience and skill.
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(413) 774-4753

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
381 High St Greenfield, MA 01301
Triton Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(69 Reviews)

DC
David C.
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Trintan auto repair
I really appreciated the fact that they provided me a ride back to work and picked me up afterwards. Very pleasant group of guys. I will be going back for more work in the future

JH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Great service
Good communication, fair priced and will continue to do business with them.

NC
Ngawang C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Awesome
I am very happy for the service and the whole appointment booking process.

BM
Bob M.
Turners Falls, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2024
verified customerVerified Customer
10
Best small town service.
Best, fast, knowledgeable and fast service. Small town professionals. Would not go anywhere else.

BM
Bob M.
Turners Falls, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Excellent and friendly service best in the area. Would recommend to all.
Excellent friendly service would recommend to any and all.

KT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
Works
Great job

AG
Alyssa G.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2024
verified customerVerified Customer
0
Waste of time
Called triton 10/28/24 and scheduled an apt to replace my PCV valve in my 2018 Rav4 and an oil change for 11/7/24 (earliest they could get me in).

I explained to them I purchased this car about 2 1/2 months ago, and the car has been burning oil. I've been very stressed about it and was advised by the dealership I purchased the car from to replace the PCV valve.( No, the dealership would not help me out, sadly)

I got a quote from triton for around 120$.

Dropped my car off around 6:45am so they had the day to work on it. I was called at 1pm and told that they would need to take out my Intake manifold to replace the PCV vavle and that it would be a long job, about 4 hours and that it would cost around 500$.

Obviously, I wasn't happy, but I said go for it after they told me they could have it done the same day. This this is the 3rd oil change I've had to get since having the car only 2.5 months, i really wanted to see if this would fix my problem and I waited almost 2 weeks to have this done.

I got another call at 3:30pm and was told that the job was too big and we just did the oil change and your car is ready to be picked up.

Why would they call me at 1pm to confirm with me the price change and the job complicity if they weren't going to be able to do it?! I waited almost 2 weeks for this appointment, dropped my car off before they opened, and they just wasted my time.

There is absolutely no reason why I wasn't called sooner to be told the job wasn't getting done.

I won't be coming back here.

AG
Alex G.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2024
verified customerVerified Customer
0
Broke abs
After fixing exhaust, the abs lights were on and they did nothing to fix it.

CB
Chuck B.
Ford F150 1/2 Ton - Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
9
Trustworthy
Work done on vehicle was completed within time estimate and estimated cost.

CH
Cassie H.
Honda Accord
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/02/2024
verified customerVerified Customer
0
Not a good experience
Brought my car here 2 times and both times I was told my car would be ready by a certain time and it wasn’t I had to wait for hours had an 8 am appt and my car wasn’t even worked on until later cause they mixed up the keys all they did to fix the horrible experience was a free oil change

BM
Bob M.
Turners Falls, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2024
verified customerVerified Customer
10
Friendly family owned business
Have purchased two cars from Jeremy and had cars serviced both purchases and work being top shelf no shortcuts. Would recommend to friends and family. Need more like Triton Automotive.

CH
Cassie H.
Honda Accord
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2024
verified customerVerified Customer
3
Poor work
I got my tires done by them and I had to go put air in all them when I left my tire light was still on and all my tires were 10 psi low

JT
Jackie T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2024
verified customerVerified Customer
9
It was convenient
Nearby and convenient times

MD
Michael D.
Greenfield, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2024
verified customerVerified Customer
0
Never again
I feel ripped off! After every time they worked on my vehicle, something else was suddenly wrong! He Had to do several jobs twice! Ripped me off by installing a used motor with no documentation of miles after mine blew up after his work was done on it. Then the water pump and intake manifold went within 6000 miles and I was charged to fix them! Absolutely disgusting!
Jeremy A. from Triton Automotive responded on 10/01/2024 05:50 AM

The intake manifold was not replaced nor was it our fault as far as the water pump goes you did not pay a dime for the repair it was done for FREE, please do not lie and say you were charged when you were most certianly were not.


BM
Bob M.
Turners Falls, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2024
verified customerVerified Customer
10
Friendly and professional service
Excellent service at a very competitive price. Friendly neighborhood small business.
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