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Truth And Grace Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(565 Reviews)
96
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Score Details

5 stars
98%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

After working in the automotive industry for more than 10 years, owner Josh Muir felt that there must be a better way than what he had experienced. A way for customers to feel informed of what is going on with their vehicles without questioning if the information is actually true or not. A way for them to feel involved in the repair After working in the automotive industry for more than 10 years, owner Josh Muir felt that there must be a better way than what he had experienced. A way for customers to feel informed of what is going on with their vehicles without questioning if the information is actually true or not. A way for them to feel involved in the repair process.
At Truth and Grace Automotive, we aim to change this by setting a new standard on how customer interactions take place. We want to walk with you throughout the process, keeping you informed of what your vehicle needs while presenting different options of repairs based on what fits your needs. We believe this process is a journey that is best done by working together and we hope you do to. ...more

Categories
Repair Shop, Tire Sales and Repair, Auto Maintenance
Contact
(585) 447-7266
Open
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2606 Lakeville rd. Avon, NY 14414
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Truth And Grace Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(565 Reviews)
Write a Review
Recent Reviews
JH
Jaclyn H.
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Great service and pricing
I was very impressed with my experience at Truth and Grace Auto. The staff was very kind and honest. My car was without heat during a winter storm and they were able to order parts and get it fixed all in 1 day. I am so thankful for the staff and very reasonable pricing.
TS
gravatar
Tim S.
Avon, NY
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Awesome service
Josh and crew are very professional
They know there craft very well!

I highly recommend Truth and Grace Automotive!
Verified Customer
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent work
I dropped my Sierra off to have services done, the shop was courteous, kept me aware of the situation, and the truck was finished right on schedule. I would recommend this shop to anyone.
DB
Dan B.
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Great service. Highly recommend them.
I received great service. They addressed all of my issues. I highly recommend them.
JV
John V.
Jeep Renegade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent service
I am very happy with the professional and friendly service. Online scheduling very easy. Staff is extremely helpful and seems well versed with auto repair.
FC
Franklin C.
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Oil change and inspection
As always top notch service with each visit
BS
gravatar
Bill S.
Lima, NY
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2025
verified customerVerified Customer
10
Stabilatrac issue
Truch and Grace team was courteous and very clear about the issue with my truck. Responded quickly and took care of the issue fast.
MS
Mary S.
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Best mechanics around!
I brought my car in, making a new noise. Josh called me ,ahead of expected time with diagnosis. Car was fixed next morning. And the bill was less then what I was expecting it to be.!!!
RP
Russell P.
Mitsubishi Endeavor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Truth and grace auto,-russell-
Great first time experience, everyone there was nice,respectful,this garage is going to be my new garage
Verified Customer
Ram 1500 Classic
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Quality service
I had to wait while my vehicle was being serviced, the staff was courteous and informative. The waiting area was nice, and had refreshments available for customers.
TB
Tim B.
West Henrietta, NY
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
Excellent
Was contacted prior too any additional work performed along with options. Pricing came to exactly as quoted with excellent service and work performed.
Verified Customer
Mazda Mazda3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
9
Great Experience!
Service was great. I loved how they brought me along through the process and kept me updated.
RC
Randy C.
Chrysler Pacifica
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Work needed, work done
The T&G crew did all the work that I asked for. Honest work for an honest price.
DZ
David Z.
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Brake check
They checked my brakes and rotated my tires. Cleaned the brake calipers and pads instead of replacing. Saved me money a long run.
BD
Bonnie D.
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Great service!
Went for an oil change. Staff was very friendly and courteous. Will bring my car in next time.
Displaying Review 1 - 15 of 565 in total
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