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Universal Motorcars

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(376 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ÂŽ

Business Details

About

Family Owned Business and Certified Technicians! Family Owned Business and Certified Technicians!

Categories
Auto Repair, Car Maintenance, Body Shop
Contact
(702) 754-6774

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Mountain Time (Us & Canada)
5585 Spring Mountain Rd Las Vegas, NV 89146
Universal Motorcars' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(376 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
9
👌 Excellent
My car is in optimal condition

RS
RUSLAN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
This is the best service. Come here everyone.
This is the best service. Come here everyone.

KV
KRISTEN v.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Fast and stress free experience
I have a 2012 Suzuki SX4, which hasn't been sold in the US for a while now and parts are getting hard to find. I had a few warning lights that I was concerned about. I also wanted an inspection in case I needed any of the normal wear items. Universal said I could bring it right over. Chris was very nice and let me know what to expect. He kept me updated on findings, cost, and timing. It was done in a day and cost me less than $300! Very happy with my experience

TB
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TRAVIS B.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Best shop in town!
Absolutely wonderful service. Our car was diagnose and done within two days. Chris took care of us and was super friendly. This is the only shop we take our car to. They are super honest and their prices are fair and competitive.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Wonderful customer service. Chris was greay
Very good experience, professional

NS
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Nicholas S.
Filer, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
10
Fixing my car
Victor and his whole shop are awesome. They not only fixed my car to near perfection, but treated me with dignity and respect. I would refer my own family members here if we lived in Las Vegas. If you want to be treated right and get your car fixed correctly then I’d call these guys. There are a lot of very experienced talented individuals working there!!

EJ
Erin J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
9
Oil change
It cost more than what some place like Jiffy Lube charges but I know it's done right and won't get pressure for an up sale.

BP
BRANDON P.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2025
verified customerVerified Customer
10
Best in town!
Only mechanics I've found in vegas that I trust!

RB
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ROBERT B.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Long time customer
I have taken my vehicle to Universal Motorcars, from before they were at this location. I have had many services on my MR2 and even an engine rebuild. This time I started off the new year with a cracked exhaust. I took car into shop and it was repaired in less than a day. I recommend this shop to family and friends as much as possible. No one I have sent here has ever had a bad experience.

GO
GRACIE O.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
Repair & Service
Everyone was absolutely amazing and kind. They did such a great job on my car and are super friendly. I would recommend them any day.

JH
JAMIA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Excellent customer service! Speedy service!
We transferred our vehicle to Universal Motercars as they are covered within our MaxCare, which is awesome!
"Chris" was very welcoming and knowledgeable on what we needed to know about our vehicle.
The office also offers coffee and bottle water while you wait, which is nice.
I would definitely recommend!

DM
DANIEL M.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2024
verified customerVerified Customer
0
I was completely underwhelmed by their customer service.
First of all, when you drop off your car if you don’t pull into the correct lot, you’re forced to back out onto a major street with crazy traffic at most times of the day which in itself is nerve racking and ridiculous.
I left my car with them on a Tuesday afternoon, they said they’d start looking at it the next day.
The next day I get a call that there’s $2700 worth of work that needs to be done, yikes.
Luckily my best friend won some money the day before and told me he’d cover it.
They said they’d start looking had to order a part and that they’d have it done Friday afternoon.
He calls me back the next day to tell me they have to replace both control arms instead of only one and that it’s gonna be another $800 and that’s for the part, I won’t be charged for labor.
I looked online two days prior when I was told I needed a control arms and I could only find them in sets of Left & Right, for a grand total of $375 for the two.
How that equates to $800 for just one side without being charged for labor I’m still not sure.
With some resistance from me he knocks it down to $400 and he he then claims the alignment will be on the house now.
But that was already factored into the original quote of $2700.
So he tells me it will be ready Friday and I call a few times, mind you I own a handyman business which I explained from the jump and am not making any money without my vehicle.
End of day Friday he tells me he’ll have it done Saturday morning, calls Saturday morning to tell me he can’t get an alignment done until Monday morning so I have to wait another two days to get my vehicle.
So Monday I finally pick my car up and the 3/4 tank I dropped it off with in gas is less than 1/4 tank and it pulls to the left while I drive still.
So I called about the gas and they told me that they had to send it for alignment and that they had to do a road test.
Over half a tank for that??? Seriously???
Mind you I have to put premium in my tank because it’s an Audi and that alone is $65 for a half tank in my vehicle.
I just paid $3100 for you to use my gas and have my car pull to the left????
I don’t recommend this shop to anyone, very unprofessional and seemed extreme with all the pricing points.

AU
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ALEXANDRU U.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2024
verified customerVerified Customer
10
Above and beyond!
Great service!

MB
MARDASIA B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
BEST AUTO SHOP IN NEVADA
Located this auto shop based on reviews in RepairPal and when i tell youuuuu THE REVIEWS WERE TRUTHFUL AND HONEST !! The customer service was impeccable , they didn’t treat me like every other auto shop does when you’re a woman and i loved that ! They listened to my concerns and were thorough in letting me know the results and their findings . I was expecting to be there all day like every other shop runs but they had me in and out ON A SATURDAY , I was shocked and sooooo excited to be able to still enjoy the day ☺️ If you’re like me and you truly love and take care of your car , this is the place to go ! It felt amazing to not be overcharged and have “weird issues” that you’ve never encountered before . It’s rare to find honest mechanics these days and to know they still exists and are located here , gives me the comfort in knowing my car is in good hands ?

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2024
verified customerVerified Customer
10
It’s the best option
Universal motorcars is the best option in Las Vegas.
Their technical expertise and service helped me fix the glass and battery problems in my car. When I have a problem with my car, it's my first choice.

Displaying Review 1 - 15 of 376 in total
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