I have a 2012 Suzuki SX4, which hasn't been sold in the US for a while now and parts are getting hard to find. I had a few warning lights that I was concerned about. I also wanted an inspection in case I needed any of the normal wear items. Universal said I could bring it right over. Chris was very nice and let me know what to expect. He kept me updated on findings, cost, and timing. It was done in a day and cost me less than $300! Very happy with my experience
Absolutely wonderful service. Our car was diagnose and done within two days. Chris took care of us and was super friendly. This is the only shop we take our car to. They are super honest and their prices are fair and competitive.
Victor and his whole shop are awesome. They not only fixed my car to near perfection, but treated me with dignity and respect. I would refer my own family members here if we lived in Las Vegas. If you want to be treated right and get your car fixed correctly then Iâd call these guys. There are a lot of very experienced talented individuals working there!!
I have taken my vehicle to Universal Motorcars, from before they were at this location. I have had many services on my MR2 and even an engine rebuild. This time I started off the new year with a cracked exhaust. I took car into shop and it was repaired in less than a day. I recommend this shop to family and friends as much as possible. No one I have sent here has ever had a bad experience.
We transferred our vehicle to Universal Motercars as they are covered within our MaxCare, which is awesome!
"Chris" was very welcoming and knowledgeable on what we needed to know about our vehicle.
The office also offers coffee and bottle water while you wait, which is nice.
I would definitely recommend!
I was completely underwhelmed by their customer service.
First of all, when you drop off your car if you donât pull into the correct lot, youâre forced to back out onto a major street with crazy traffic at most times of the day which in itself is nerve racking and ridiculous.
I left my car with them on a Tuesday afternoon, they said theyâd start looking at it the next day.
The next day I get a call that thereâs $2700 worth of work that needs to be done, yikes.
Luckily my best friend won some money the day before and told me heâd cover it.
They said theyâd start looking had to order a part and that theyâd have it done Friday afternoon.
He calls me back the next day to tell me they have to replace both control arms instead of only one and that itâs gonna be another $800 and thatâs for the part, I wonât be charged for labor.
I looked online two days prior when I was told I needed a control arms and I could only find them in sets of Left & Right, for a grand total of $375 for the two.
How that equates to $800 for just one side without being charged for labor Iâm still not sure.
With some resistance from me he knocks it down to $400 and he he then claims the alignment will be on the house now.
But that was already factored into the original quote of $2700.
So he tells me it will be ready Friday and I call a few times, mind you I own a handyman business which I explained from the jump and am not making any money without my vehicle.
End of day Friday he tells me heâll have it done Saturday morning, calls Saturday morning to tell me he canât get an alignment done until Monday morning so I have to wait another two days to get my vehicle.
So Monday I finally pick my car up and the 3/4 tank I dropped it off with in gas is less than 1/4 tank and it pulls to the left while I drive still.
So I called about the gas and they told me that they had to send it for alignment and that they had to do a road test.
Over half a tank for that??? Seriously???
Mind you I have to put premium in my tank because itâs an Audi and that alone is $65 for a half tank in my vehicle.
I just paid $3100 for you to use my gas and have my car pull to the left????
I donât recommend this shop to anyone, very unprofessional and seemed extreme with all the pricing points.
Located this auto shop based on reviews in RepairPal and when i tell youuuuu THE REVIEWS WERE TRUTHFUL AND HONEST !! The customer service was impeccable , they didnât treat me like every other auto shop does when youâre a woman and i loved that ! They listened to my concerns and were thorough in letting me know the results and their findings . I was expecting to be there all day like every other shop runs but they had me in and out ON A SATURDAY , I was shocked and sooooo excited to be able to still enjoy the day âşď¸ If youâre like me and you truly love and take care of your car , this is the place to go ! It felt amazing to not be overcharged and have âweird issuesâ that youâve never encountered before . Itâs rare to find honest mechanics these days and to know they still exists and are located here , gives me the comfort in knowing my car is in good hands ?
Universal motorcars is the best option in Las Vegas.
Their technical expertise and service helped me fix the glass and battery problems in my car. When I have a problem with my car, it's my first choice.
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