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Universal Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,433 Reviews)
84
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
84
Net Promoter Score ®

Business Details

About

Established in 1990, Universal Service Center was a hit from the beginning, both in the neighborhood and also with the customers and staff of Universal Studios. It is our customer oriented approach and our quality work that sets us apart from our competition. We are also able to work on most passenger vehicles in the market. We give our Established in 1990, Universal Service Center was a hit from the beginning, both in the neighborhood and also with the customers and staff of Universal Studios. It is our customer oriented approach and our quality work that sets us apart from our competition. We are also able to work on most passenger vehicles in the market. We give our customers the best, because we emply the best - our technicians are ASE Certified. We also ensure that all of the parts we use are superior quality, to ensure your satisfaction as a customer. Investing back in the business to provide the latest tools, equipment, and training helps us provide the best service and quality to our customers. ...more

Categories
Auto Repair, Car Maintenance, Tire Sales and Repair
Contact
(407) 345-4860

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5989 Turkey Lake Rd Orlando, FL 32819-4201
Universal Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,433 Reviews)

CC
CAMILLE C.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Excellent work
Marco and the crew are so helpful. Pulled up with my engine light on, ran the diagnostic, and explained in detail the issue. Problem solved and out the door ;)

BK
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BOB / CAROL K.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
10
Audi troubleshooting
Easy transaction. Provided timely feedback on potential issues. Finished work in quick fashion. Price was reasonable

EG
ED G.
Cocoa Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
0
Ed Gillis
My Tahoe broke down on the interstate and our daughter who lives in Orlando recommended Universal Service Center to us. These guys are great. We were completely satisfied with the entire experience and they got us back on the road within hours.

NM
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NELSON M.
Saint Cloud, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Excellent service
I strongly recommend Universal Service Center!
They are dependable, honest and they treated your vehicle as they owned it.

GM
GEORGE M.
Savannah, GA
Ford F-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Great Customer service
We had a break down, tire was flat, they made room for our RV and trailer, and gave us a Courtesy ride to Universal Park while we waited for the tire to be repaired. They were very respectful and fast, the price was also fair .

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
9
quick oil change
Just dropped by without appointment to see if it was possible to get an oil change, was in and gone in less then an hour. Oil change completed.

YM
YESENIA M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Amazing service
I called this morning regarding my car getting fixed from an accident and maintenance. Hector and Marco took care of me right away. My oil change took 30 min and was able to leave my car today to start on repairs. They were amazing and the customer service was 5 stars! Thankful for this shop!

AS
ANDARAN S.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Great customer service and knowledgeable
I went in to Universal Service center after having issues with another service center. Hector, Marco and everyone else were straightforward about the work, cost, and were timely on updates. I didn’t feel like I was being given the run around on work that needed to be done-nor did I feel like they were just trying to find more issues to bill me more. They are honest, reliable, and very friendly. I trust them with my car, and I would highly recommend them as well.

SM
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SCOTT / CAROLYN M.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Dead Battery Replaced
I want to recommend Universal Service Center for any repair needs. I brought my car in to replace my dead battery. They replaced it on the spot. There is nothing that they couldn’t repair or replace. So glad they have always been there for me. Thank you so much Universal Service Center.

AS
ANNA S.
Clarkston, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Best Pick for Vacation Car Emergencies
I now have a go to place to take the car in Orlando. This was the best service I've had at a car shop. We were so concerned we'd have to overpay for quick service on an out of town car repair, but instead we were greeted with friendly service, high quality work, and fair pricing. Thanks for getting us home in time for our son's birthday!!

KP
KAREN P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Flat tire
Looked at my tire and recommended seeing if I had coverage before they replaced. Was very courteous

Verified Customer
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Oil change
Marco was,as usual,skilled efficient and friendly.

TS
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TONY / SARA/ASHLEY S.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Sincere Thanks!
Problems on both my Nissan and Honda are quickly isolated and repaired. Estimates are provided in a timely manner and very detailed. Sincerely appreciate the efficiency and professionalism of the ENTIRE crew at Universal Service Center.

AG
ALEX G.
Greer, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Great service at roadside for broken down truck
Imagine being on vacation in Orlando. Being at the Hard Rock hotel in the valet parking line and your car won’t start. This is exactly what happened to me before I placed a call for help. The team at the shop was wonderful. Somebody came to the hotel within 10 minutes my call. Brought my truck back. Drove me back to the hotel. And repaired my truck overnight. Great work very fair price and excellent customer service. Definitely five stars. Allowed my family to enjoy their vacation. Thank you.

MR
MOE R.
Orlando, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Very friendly staff
Love the place I was in and out for an oil change. Thank you.
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