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University Tire And Auto Center - Pantops

Average Score
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
3.6
(28 Reviews)
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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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Business Details

About

Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of competitively priced tires from the industry’s leading brands, like MICHELIN®, BFGoodrich®, and Uniroyal®. Our ASE-certified technicians are trained to accurately diagnose and repair automotive issues while providing you with honest customer service. Our auto technicians fix automotive issues right the first time. Come into any University Tire & Auto Center location for a quote on an automotive repair service or schedule your next appointment online with your service experts today. ...more

Categories
Tire Sales and Repair, Auto Maintenance, Firestone Repair Shop
Contact
(434) 979-2300

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
140 Newhouse Drive Charlottesville, VA 22911
University Tire And Auto Center - Pantops' Reviews
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
3.6
(28 Reviews)

SK
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Susan K.
Palmyra, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/21/2021
Three strikes and you're out
I made an appt for two tires to be replaced on our car. After sitting there for over 40 minutes, a manager came out to me to say that they can't replace two tires on AWD vehicles and then stood there waiting for an answer. I asked why not...got some response about 5/32nds differences, etc. I would need to buy 4 tires. I told him 'not going to happen today' and he responded that they'd put it 'back together' and have it ready in a few minutes. My car is AWD - it is on the car on the outside. He claimed the mechanic didn't walk around the car...wrong, he had told me they measured the tread on 4 tires, so someone DID walk around the car...BEFORE they took the front tires off (the ones to be replaced)... they KNEW it was AWD. But they made me wait 40+ minutes to tell me I'd need 4 tires, not 2. My time is just as valuable as theirs. But, I am a woman, and this is the 3rd time I have been talked down to/lied to by a University Tire & Auto salesperson - at this branch twice now and once at another Cville store. They COULD have told me in the first 5 minutes, and been honest about it. But they didn't. So they don't get a 4th try at taking me 'for a ride'.
Not Recommended

GD
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Georgina D.
Keswick, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/05/2021
Over 2 hours for a scheduled oil change
I had an 8am appt for an oil change. Sat there for over 2 hours. You shouldn't take appointments if you don't have time for them. Or if you are this slow you should tell people upfront how long it will take.
Not Recommended

JS
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Judy S.
Scottsville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Tire Service
Alfonso, Tim and the team have worked hard to satisfy and focus on excellent customer service. Alfonso made sure everything was done properly and I was in and out in good time. Though there for tires, when backing up I notice a burned out bulb. Fidel took the car right back and put in a new bulb at no charge. Thanks guys! Appreciate your commitment to doing things right!
Recommended

DB
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Duska B.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/28/2016
Poor Customer Service and Ripoff
I used to go there for every oil change and inspection. This year I was little late and took my car to get inspected the last day. Travis called me later that day and told me my car was done and the bill is around $500 I begged them to see if they could give me a little break since I've been their customer for a while but Travis told me "Ma'am do you go to the Doctor and tell him which bills you want to pay" Right there showed me there was no customer respect at all. I will never go there again!
Not Recommended

SJ
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S J.
Palmyra, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/01/2016
10 years Customer (expensive fix that could have been avoided)
10 plus years Customers) My sister had her transmission flushed there. Once she drove it home she noticed the truck had a bit of a jerk to it. She took the truck back to them several times questioning the jerk every time they so called checked it of course nothing was wrong after driving it for a few months and going back for them to look at it several more times now there's a problem now she need to replace the transmission of course it not their fault but they are the ones that has ever worked on her truck/transmission. Do not recommend them for service on anything.

** Update so my sister spoke with Dave she sent him the receipt of the new transmission work like he requested, she is not pointing the entire blame on UTAC but if they had looked at this issue when she kept saying something was not right after the transmission was flushed, it could have been avoided thousands of dollars later. So at this time of course no one has gotten back to her to see if they are going the help come up with a solution to this problem, other than the response below, that they have been in contact with my sister. If you are not going to help just say so instead of avoiding this matter.
Not Recommended

AE
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Anna E.
Palmyra, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/17/2016
CAUTION. SCAM ARTISTS
CAUTION. THEY WILL SCAM YOU. They failed my van for state inspection due to a "power steering leak." When asked to show us the leak, they were unable to. And STILL would not pass it. We had to get the Virginia State Police to come and ORDER them to pass the vehicle. Unbelievable. Thanks to the VSP for their time and assistance!
Not Recommended

SC
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s c.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/20/2015
Professional Rip Offs 0 out of 5!!!
After 1st service of over $2300, the repairs to car caused other damage, took back to shop and U Tire suggested another service charge of another $800 to fix the problem, car still was not running correct after that diagnosis, then claimed it was another issue w/ the car with the price tag of another $194.13, car broke down on me, brought car back to be serviced 3 more times in 4 days, again stated that they had taken care of all issues to my car, I drove it .25 miles from their shop and now they want to tell me BECAUSE I DROVE IT FOR SO LONG NOW YOU NEED A TRANSMISSION THAT WILL COST ME $4113.00!!! I would not trust this shop with ANY SERVICE.
Not Recommended

MW
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MICHAEL W.
Nellysford, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2014
verified customerVerified Customer
Oil change
I always go here because I get an oil change rotation and balance for less than $30 because I bought my tires here.
Recommended

HW
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HARRY W.
Charlottesville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2014
verified customerVerified Customer
Great staff to work with !!
great service....Dale is the best and so is Ken.
Recommended

DH
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DAVID H.
Keswick, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2014
verified customerVerified Customer
poor follow up
previously gave feedback re this trip. never heard from you
Recommended

LG
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LISA G.
Gordonsville, VA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2014
verified customerVerified Customer
great customer service
very personable staff, wonderful customer service.
Recommended

DW
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DAVID W.
Mineral, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2014
verified customerVerified Customer
Took care of my request timely and for less
They were nice to honor a competitor's coupon and get me right in. They were fast and gave me a better price than my coupon. I will come back thanks to their great service.
Recommended

GJ
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GREGG J.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2014
verified customerVerified Customer
Great service
Friendly service, and they do what they say they'll do.
Recommended

GP
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2014
verified customerVerified Customer
Convienant, fair prices.
Quick good service
Recommended

KV
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KATHERINE V.
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2014
verified customerVerified Customer
Dale Shifflette
Dale Shifflette is wonderful. His service is always 100%.
Recommended

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