business image

University Tire And Auto Center - Seminole Square

Average Score
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(48 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

About

Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of Since 1995, University Tire & Auto Center has serviced the automotive repair and tire and wheel needs of customers in Charlottesville, VA, and Ruckersville, VA. Over the past 18 years we have expanded into 6 locations in Charlottesville and Ruckersville. At every University Tire & Auto Center location, we offer a full line of competitively priced tires from the industry’s leading brands, like MICHELIN®, BFGoodrich®, and Uniroyal®. Our ASE-certified technicians are trained to accurately diagnose and repair automotive issues while providing you with honest customer service. Our auto technicians fix automotive issues right the first time. Come into any University Tire & Auto Center location for a quote on an automotive repair service or schedule your next appointment online with your service experts today. ...more

Categories
Tire Sales and Repair, Auto Maintenance, Firestone Repair Shop
Contact
(434) 975-2500

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
200 Seminole Court Charlottesville, VA 22901-2849
University Tire And Auto Center - Seminole Square's Reviews
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(48 Reviews)

RC
gravatar
Rudolph C.
Keswick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
10
Happy customer
I had an odd sized wheel that needed tires. Tires were delivered to the store and replaced in a timely manner

RC
gravatar
Rudolph C.
Keswick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
10
Happy customer
I had an odd sized wheel that needed tires. Tires were delivered to the store and replaced in a timely manner

RC
gravatar
Rudolph C.
Keswick, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
10
Happy customer
I had an odd sized wheel that needed tires. Tires were delivered to the store and replaced in a timely manner

CW
gravatar
Charles W.
Amherst, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/12/2023
1
Charged for a free balance and rotation
Because I purchased tires here, I went back for a free balance and rotation. My truck had a minor vibration before the balance and rotation. After the free balance and rotation, my truck had a more severe vibration and it was very noticeable to my wife and me. She said it was hard to hold on to the wheel at certain speeds. I took it back and after keeping it a whole day and everyone driving it, they said they could not find any vibration. But the serviceman decided to remove and rebalance the tires again. They charged me $148.00 dollars and they said they could not find anything wrong or any vibration. But immediately driving home, the vibration was gone and the truck ran smoothly. My wife agreed. We drove it on an 18 hour trip one way and discussed among ourselves how smooth the truck was without any vibration. Our conclusion is the first balance was not properly performed and the second balance corrected the problem, but it came at a cost of $148.00 to us for a "free balance and rotation". I recommend for tires but not for service, especially balancing and charges.

CW
gravatar
Charles W.
Amherst, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/17/2023
2
Extremely slow service
I purchased tires at University Tires on Seminole CT with a free lifetime rotation and balance. I set up an appointment for 8:00 AM for rotation and balance and the appointment was accepted. At 9:00 AM my vehicle has not been moved. I will reconsider where I purchase tires in the future. Bad service, bad policy, and bad appointment service.

SY
gravatar
Shrijana Y.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2023
0
Worst service ever
Stay away from this place. First they took a week to get my replacement tire which was still under warranty. Then they charge me nearly as much as a new tire. The salesperson is not even apologetic.

SY
gravatar
Shrijana Y.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/16/2023
0
Bad service and attitude
Do not go to this shop ever to buy or expect any service from them. We bought our tires less than a year back and due to a puncture due to a screw went to get the tire replaced. First they took more than a week to get in the tire. Then they said it was their mistake that they ordered the wrong one. finally when they replaced the tire they charged almost the same as a new one! Complete rip off and the representative is not even apologetic to the least bit! Advice to stay away!

SF
gravatar
Steve F.
Charlottesville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2022
10
Excellent customer service
Brought our car in with a flat and they fixed it quickly and completely. Unfortunately for me, this is the second time in 2022, but they took good care of me both times! Highly recommend for tire work.

SH
gravatar
Steve H.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/03/2022
0
Stay away from Seminole Square University Tire
Stay away from this shop! On successive years of getting annual inspection, they attempted to royally rip me off. This latest episode will be the last for me with Seminole Square location. They failed inspection due to cloudy headlight lens covers. That's legitimate. However, they quoted me $175 to clean them. After a quick stop at Auto Zone and a $15 lens cleaning kit and 30 minutes with minimal effort I returned car for reinspection. It easily passed. Of course they forgot to call me when it was ready for pick up so I was without a car unnecessarily for a day. I've found other University Tire locatons much friendlier and reasonable.

MW
gravatar
Michelle W.
Charlottesville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
10
QUALITY
I depend on University Tire and Auto Service for all of my vehicle needs. The quality of service is unmatched and Dale’s professionalism, knowledge, and ability to access any tire that I need, sometimes the same day, is not only appreciated, but it’s his standard. Full customer satisfaction ensures repeat business and that is definitely why I will always be a loyal customer!

JD
gravatar
Jose D.
Charlottesville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
10
Dale and His team
Went there for an oil change and everyone was friendly…
Dale and his team were very honest about my the details and pricing of my vehicle…

AR
gravatar
Ashish R.
Charlottesville, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/02/2021
0
WORSR SERVICE EVER
BAD BAD BAD !! I was suggested by my friend to try this auto repair shop on Seminole Court and I did go there. I informed them that the car (2012 Chevy Cruze ) had a faulty thermostat sensor, a small common problem in these. They told me if it ends up being the thermostat I wouldn't be charged for the diagnosis.
I get called the next day that they would be charging $850 to change a thermostat sensor ( which costs $45 on autoparts. I informed them I didn't want to and want my car returned, the person turned extremely mean and told me I would still pay $150 for diagnosis and they would be charging me $20 to put a rejection sticker on my windshield, and pushed me to get it repaired. I eventually got my car out of there and went another place which is now charging me &186 for everything. They were professional cheaters and please avoid. I was told later by lot of folks that it's got similar reputation.

GS
gravatar
George S.
Weymouth, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Excellent Service
Traveling through Charlottesville, VA headed home to MA in a class A RV. We had just gotten off the interstate and had a rear inner tire blow out. Thank goodness Kroeger parking lot was right there. Called University Tire, they assured us it was safe to drive to their location. Upon arrival we received excellent customer service. Unfortunately they did not have the tires we needed, but they had them over nighted. ETA 11:00am.
A gentleman from the shop assured us we would be safe in the parking lot overnight.
10:00 am Zack knocked on our door. He immediately went to work changing the tires. The gentleman that assured us we would be safe returned to see how our night went. (Wish I got his name).
Zack finished the job in 30 minutes. Amazing!!! My family and I are so grateful. I would highly recommend University Tire & Auto Centers. Lucky them to have such great employees.
Recommended

PC
gravatar
Patricia C.
Palmyra, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2019
Elder abuse
Bill, at University Tire at Seminole Square , put an $8800 engine in my 12 year old Mini Cooper. The car had 84000 miles at the time. As a 78 year old woman, I had just gone through a very stressful situation with the Dealer.. The car had been
overheating. One place said that I needed an engine another said I did not. I was confused and was looking for someone I could trust.. It was causing me a great deal of stress. I had to trust someone. I trusted Bill but I did have some concern. Then the next time I was in the shop Bill threw his arms wide open and shouted, "Hello beautiful !" That's when I knew I'd been taken. I'm still paying for it. Both because I seriously can not deal with the stress and I can't do anything about it I've not even talked about it until now. But this greedy , disgusting man should be stopped from hurting people.
Not Recommended

CT
gravatar
Carl T.
Charlottesville, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2019
Poor Service and Uncaring Manager’s
Our first Problem was 2 Year’s ago. We had an oil change done, We left and the oil light came on. We returned, The Oil Filter Gasket was bad. The worst Problem happened Today. We bought 4 New Tires 3 Week’s ago and had the Oil changed. We noticed the Left Front Tire was low on Air. We went by Seminole Square, We told Them what was wrong. We Quote ( There are Customer’s head of You, do You want to jump in front of Them ), We said no and We returned this Morning. They checked ALL 4 Tires and could not find anything wrong???? We also told Them some oil was leaking. They told Us it probably was the oil pressure was leaking, it would cost $ 117.00 to fix. Being very Frustrated, We called Bill at University Tire and Auto in Ruckersville. He told Us to come to Ruckersville. We did and They put The Soap Solution around The Tire Stem’s and all around. The Value Stem was leaking. It was bubbling up around the Area. Seminole Square said nothing was wrong. We could have had a flat Tire in the Near Future. NOTHING was wrong with the Oil Pressure leaking, older Car’s do leak some, We were told that maybe too much oil was put in on the last oil change, it could have been Anything, however, nothing costing $ 117.00. It makes One not trust Your Mechanic for sure. Although out of the way a little, We trust Bill and will be going to Ruckersville for sure. Bill used to be the Manager at Seminole Square. He is very kind and takes care of His Customer’s for sure. There is a high turnover of People working at Seminole Square, that does not happen at Ruckersville. Be Leary!!!!!!!!!!!!!!!!!!!!!! We called Seminole Square when We got Home from Ruckersville, We explained that Seminole Square had lost a Customer and We explained what happened, They said nothing and could have cared LESS for SURE
Not Recommended

Displaying Review 1 - 15 of 48 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(283 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(289 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(270 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(360 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(309 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.