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USA Brake and Auto Repair

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,160 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
9
Total ReScores
4.3
ReScore Average
92
Net Promoter Score ®

Business Details

About

"I can't tell you how much I appreciate the faith you've placed in our team here at USA Brake And Auto Repair. I promise that we will do all that we can to continue to earn your trust as we help you maintain your vehicles in the years ahead. Thank you!"
OWNER:
"I can't tell you how much I appreciate the faith you've placed in our team here at USA Brake And Auto Repair. I promise that we will do all that we can to continue to earn your trust as we help you maintain your vehicles in the years ahead. Thank you!"
OWNER: MIRKO MICIC
...more

Categories
Auto Repair, Auto Maintenance, Transmission Repair
Contact
(509) 783-8863

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3809 West Clearwater Ave Kennewick, WA 99336

Affiliations

ASE - Master Certification
USA Brake and Auto Repair's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,160 Reviews)

BI
BRYCE I.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
verified customerVerified Customer
10
Honda CR-V
Services was friendly and thorough. They were also very understanding while they worked with me and my insurance to get my vehicle fixed.
Mirko M., Owner from USA Brake and Auto Repair responded on 04/03/2025 07:54 AM

Thank you for your patience while we got everything worked out.  It was a pleasure doing business with you. 

Mirko  Micic
Owner
 
509-783-8863


Verified Customer
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
the best
I was worried my suv wouldn't make it to the shop. I considered a shop closer, but I wanted USA BRAKE AND AUTO. As usual they did an awesome job. Mirko(sp) and Rachel are friendly an knowledgeable. Just great
Mirko M., Owner from USA Brake and Auto Repair responded on 03/24/2025 07:50 AM

Thank you very much.  We are so happy you chose us and we were able to get you fixed up. 

Mirko  Micic
Owner
 
509-783-8863


BN
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BRENDA N.
Pasco, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Exceptional Service
On a whim, we were looking at buying a used car. Based on a recommendation, we took the vehicle to USA for a thorough checkup prior to purchasing. They fit us in, gave excellent customer service and did find numerous issues that they showed us in person as well as a full report with pictures. We asked for a breakdown of the costs to fix each item; which they provided. I came to trust these people whole heartedly and would not hesitate to use them for my vehicle repairs. We didn’t buy the vehicle as the dealer would not do the needed repairs or adjust the price. We are so happy we chose to do this pre-purchase check; I highly recommend everyone do this and definitely use USA!
Mirko M., Owner from USA Brake and Auto Repair responded on 03/18/2025 01:55 PM

Thank you so much for coming in.  We are sorry to hear you weren't able to make the purchase but very happy we were able to help. 

Mirko  Micic
Owner
 
509-783-8863


FR
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FITZGERALD R.
Pasco, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Great job
Service was excellent and professional.
Mirko M., Owner from USA Brake and Auto Repair responded on 03/03/2025 08:34 AM

Thank you so much.  We also appreciate your business. 

Mirko  Micic
Owner
 
509-783-8863


BD
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BRIAN D.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Receptionist was professional and knowledgeable
Service was quick, and callback was timely, the diagnosis was not easy to understand due to the man’s accent. He was very friendly.
Mirko M., Owner from USA Brake and Auto Repair responded on 02/13/2025 01:05 PM

Thank you for coming in.  We hope you can get your truck fixed and back on the road.  

Mirko  Micic
Owner
 
509-783-8863


BH
BRENNAN H.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Fast repair
The team at USA brake and auto were extremely quick. Very good small business everyone should support!
Mirko M., Owner from USA Brake and Auto Repair responded on 02/13/2025 07:46 AM

Thank you so much!  We appreciate your business and look forward to working with you in the future. 

Mirko  Micic
Owner
 
509-783-8863


DC
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DAVID C.
Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
9
Brake Job
I brought my truck in last minute to replace my rear brakes. Scheduling was easy and service was fast and friendly.
Mirko M., Owner from USA Brake and Auto Repair responded on 02/05/2025 08:56 AM

Thank you for the nice review.  We are so glad we could help you out.  We look forward to working with you in the future.

Mirko  Micic
Owner
 
509-783-8863


MM
Marvin M.
West Richland, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2025
verified customerVerified Customer
Category: Service
Marvin said they told him his vehicle was ready to pick up and when he got there, they told him his motor was no good and still kept the money.
Not Recommended
Mirko M., Owner from USA Brake and Auto Repair responded on 01/24/2025 03:18 PM

As we discussed, when your vehicle arrived it did not run.  You authorized a starter so we installed a new starter, we also informed you that your vehicle was 3 gallons low on coolant and 2 quarts low on oil.  You authorized a starter and no further diagnosis.  After the starter was installed the vehicle did start but ran very poorly.  We then diagnosed the engine condition and found that the cylinders are filling with antifreeze and mixing with the oil.  There was no way to know that when the vehicle arrived. You also said that you drove the vehicle in when in fact it came in on a tow truck.  We explained that we cannot extend a refund as the vehicle does start there are just pre existing conditions that we did not know about.  We are very sorry for the way this turned out.  

Mirko  Micic
Owner
 
509-783-8863


Verified Customer
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Great people
They are very knowledgeable.
Great for car repairs.
Mirko M., Owner from USA Brake and Auto Repair responded on 01/09/2025 08:00 AM

Thank you so much.  We enjoy working with you!

Mirko  Micic
Owner
 
509-783-8863


RG
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RANDALL G.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2024
verified customerVerified Customer
10
Fast service..
Fast service.
Mirko M., Owner from USA Brake and Auto Repair responded on 12/31/2024 07:46 AM

Very happy to help.  Thank you for trusting us with your automotive needs. 

Mirko  Micic
Owner
 
509-783-8863


SW
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SARA/DANNY W.
Kennewick, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Front end alignment
I called first thing on a Monday morning, hoping to get an appointment in the next week. They had an appointment available that morning, and I took my car down and as usual, they were quick, reasonable in their prices, had wonderful customer service, had wonderful customer service and they are close by.
Mirko M., Owner from USA Brake and Auto Repair responded on 12/18/2024 07:51 AM

Thank you so much for such a nice review. It was a pleasure working with you.  Thank you for being such a loyal customer. 

Mirko  Micic
Owner
 
509-783-8863


JW
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JOHN W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2024
verified customerVerified Customer
10
Pre Purchase Inspection
I was referred here by a highly regarded (and busy) local mechanic. — This shop got the vehicle in quick and provided all the info I needed at a fair rate. Thx.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/27/2024 10:54 AM

We are so glad we could help you out.  Thank you for using us. 

Mirko  Micic
Owner
 
509-783-8863


LD
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LINDSEY D.
West Richland, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
Helpful company
They helped replace my front brakes and were informative, quick, and effective.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/15/2024 03:17 PM

Thank you Lindsey! We appreciate your business and the time you took to visit us! We will continue to do our best! From all of us at USA BRAKE AND AUTO REPAIR.

Mirko  Micic
Owner
 
509-783-8863


SA
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Scott A.
Pasco, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
10
My Granddaughter’s car is fixed!
I took my granddaughter’s car in to fix a “shift” problem. It was quickly diagnosed and repaired. Rachel is great to work with! I always get fast, friendly, and reliable service! I’ve been using USA Brake for decades. They have always taken good care of me and my vehicles. They give fast and accurate diagnosis and repair estimates. I’ve known the owner, Mirko, since he first started working there. He is very honest, trustworthy, and reliable. You should give them a try!
Mirko M., Owner from USA Brake and Auto Repair responded on 11/08/2024 09:13 AM

Thank you for the nice review. 

Mirko  Micic
Owner
 
509-783-8863


SA
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Scott A.
Pasco, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2024
10
My Granddaughter’s car is fixed!
I took my granddaughter’s car in to fix a “shift” problem. It was quickly diagnosed and repaired. Rachel is great to work with! I always get fast, friendly, and reliable service! I’ve been using USA Brake for decades. They have always taken good care of me and my vehicles. They give fast and accurate diagnosis and repair estimates. I’ve known the owner, Merco, since he first started working there. He is very honest, trustworthy, and reliable. You should give them a try!
Mirko M., Owner from USA Brake and Auto Repair responded on 11/08/2024 09:13 AM

Thank you very much!

Mirko  Micic
Owner
 
509-783-8863

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