Business Solutions
English Español
SureCritic / Auto Maintenance / Valu Muffler Brake Auto Center
business image

Valu Muffler Brake Auto Center

Average Score
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(43 Reviews)
61
Write a Review
Schedule Appointment

Score Details

5 stars
65%
4 stars
20%
3 stars
4%
2 stars
<1%
1 star
9%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
61
Net Promoter Score ®

Business Details

About

Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us. Here at Valu Muffler & Brake Auto Centers we understand what makes customer service truly outstanding. You will feel the difference exceptional customer care makes when you work with us.

Categories
Auto Maintenance, Repair Shop, Auto Repair
Contact
(716) 837-5280
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2603 Main St NY Buffalo, NY 14214
Get Directions
Valu Muffler Brake Auto Center's Reviews
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(43 Reviews)
Write a Review
Recent Reviews
Verified Customer
Buffalo, NY
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Fixed. My problem immediately 😅
My muffler was very loose from all the potholes in the street. I came in to see if l could get it fix. I was able to get it fix the same day. It was good to see my mechanic friends who knew my truck. I have been a customer for many years.I am happy to share my experience and appreciate the professional support staff
MP
MICHAEL P.
Buffalo, NY
Volkswagen Passat
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2025
verified customerVerified Customer
9
Good work
Thank you for a great service
GM
gravatar
GARY M.
Buffalo, NY
Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
verified customerVerified Customer
10
excellent
fast service and accurate finish time
FI
FREDRICK I.
Buffalo, NY
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Fix Flex pipe
They were very helpful and understanding
MB
MARCUS B.
Buffalo, NY
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2025
verified customerVerified Customer
9
Very Professional Very Welcoming And Very Kind.
They Have A New Loyal Costumer .
VH
gravatar
VINCE H.
Buffalo, NY
Chevrolet Impala
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2025
verified customerVerified Customer
8
Intermediate exhaust pipe replacement
While I have nothing but good things to say about the repairs done, why do the technicians feel they need to mess with the seat positions? I get the driver's seat (I'm 5'-10") Maybe he's shorter than I am and needed to move the seat up, but why was the passenger set in a nearly full recline? My wife is fussy about the way her seat is adjusted and now I have to help her diddle with the adjustments to find the setting it was originally set at.
DL
gravatar
DAVID L.
Buffalo, NY
Lincoln Corsair
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2025
verified customerVerified Customer
0
The worst
Had to take my car 5 weeks in a row to fix the same problem and it’s still not fixed. I’ll be calling carmax on Monday
LV
LARRY V.
Buffalo, NY
Buick LaCrosse
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2025
verified customerVerified Customer
5
Inspection sticker
It took to long
Team At V. from Valu Muffler Brake Auto Center responded on 02/22/2025 02:33 PM

NEW YORK STATE INSPECTION HAS A  MININUM OF 1 HOUR PHYSICAL INSPECTION OF ALL VEHICLE  COMPONENTS WE MUST FOLLOW DMV NYSI GUIDELINES TOO MAKE SURE THAT YOUR VEHICLE IS SAFE 

DR
DIANE R.
Buffalo, NY
Chevrolet Cruze
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Struts
Very nice workers
Verified Customer
Buffalo, NY
Ford Expedition EL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2025
verified customerVerified Customer
1
Didn't like price of my service today
Service too expensive
Not happy
Team At V. from Valu Muffler Brake Auto Center responded on 02/22/2025 07:36 AM

ALISHA COLLINS DUE TOO AGE OF YOUR VEHICLE CERTAIN EXHAUST COMPONENTS REQUIRED ADDITIONAL LABOR FOR REMOVAL WHICH WE REVIEWED TOGETHER  IN DETAIL BEFORE ANY REPAIRS WERE MADE  .PLEASE GIVE US A CALL IF YOU HAVE ANY QUESTIONS 

MW
gravatar
MARSHA W.
Buffalo, NY
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
9
as always great service
We find them good and cost effective.
KM
KESHIA M.
Cheektowaga, NY
Chevrolet Avalanche
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great place
Been going there for years workers and very nice and knowledgeable and gets the job done quick and right the first time very truthful and don't over charge
JM
JOHN M.
Buffalo, NY
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
8
AWESOME MECHANICS
Rico is a excellent MGR.
He was very helpful getting my truck in n out quickly. He was very well mannered. Was straight forward with the PRICE, N was very helpful with discounts> Military, senior citizens.
PD
PATRICIA D.
Cheektowaga, NY
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
verified customerVerified Customer
10
Wonderful
Just a great place to take your vehicle. Been here a few times for other things but this time he squeezed me in to look at a problem. Diagnosed & gave me a reasonable price so I got it fix4d. Very close to my job so that's nice too
DS
DAVID S.
Buffalo, NY
Chevrolet Malibu
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2024
verified customerVerified Customer
10
Great customer service
I always trust Value Muffler auto shop with my vehicle…The Staff and management at this location are knowledgeable and friendly..They offers affordable and honest prices and also more importantly superb work.
Team At V. from Valu Muffler Brake Auto Center responded on 12/14/2024 11:12 AM

Thanks Dave! We appreciate your business !

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.