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Van Horn Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,157 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
97
Total ReScores
5.0
ReScore Average
81
Net Promoter Score ®

Business Details

About

Van Horn Hyundai in Sheboygan, MI is staffed with expert technicians who provide quality Hyundai repair and maintenance. Van Horn Hyundai in Sheboygan, MI is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(920) 457-3608

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Central Time (Us & Canada)
5525 Racetrack Rd Sheboygan, WI 53081
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,157 Reviews)

BR
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Bob R.
Sheboygan Falls, WI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/31/2022
4
Category: Service
Havent been able to tow a vehicle with 2022 Palisade because of Hyundai corporate foot dragging
I bought a 2022 Palisade, and was informed shortly thereafter of a "recall" about the wiring harness for the trailer hitch. It's been almost a year since I bought the vehicle, and I cant legally tow anything with it. The dealer's response was to remove a stupid fuse that makes it so you dont have any trailer lights..SMH. It is a recall in name only, because they never actually RECALL IT TO BE FIXED. I bought the Palisade because of its ability to tow. I'm to the point of having a 3rd party fix it and ram the bill down Hyundai's you know what. Absolutely ridiculous. This review is not an indictment of the dealer, but they are an involved party to the problem.

RS
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Renee S.
Sheboygan, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2022
10
Category: Service
Customer service
With all cars purchased in my life so far, this is the best customer service, especially the service department. The manager is so accommodating, the service is amazing. They are the most honest car service I have experienced. Thank you again for everything. Renee…

CB
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Christine B.
Saukville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Transmission went bad on my car at 1 year and 2 months at 10400 mile
Dealer fixed the car under warranty. Only issue is that the car was due for an oil change and they had the car for over a week and did not do an oil change
IAN K. from Van Horn Hyundai responded on 03/27/2022 08:09 AM

Thank you for the 5 star review Christine! I apologize for not taking care of the oil change whie your vehicle was here, our service manager will be reaching out to you in order to get you scheduled for an oil change at your convenience.


Verified Customer
Sheboygan, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good job!
Always do a good job with friendly service
IAN K. from Van Horn Hyundai responded on 03/12/2022 01:31 PM

Thank you for the 5 star review! We appreciate your business and look forward to seeing you at the time of your next service!


Verified Customer
Cleveland, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great dealership
Clean dealership with exceptional personnel.
IAN K. from Van Horn Hyundai responded on 03/09/2022 12:42 PM

Thank you for the 5 star review! We appreciate your business and look forward to seeing you at the time of your next service!


Verified Customer
Sheboygan, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
good job
always do a good job; friendly service;
IAN K. from Van Horn Hyundai responded on 03/04/2022 09:53 AM

Thank You for the 5 star review! We appreciate your business and look forward to seeing you at the time of your next service!


Verified Customer
Sheboygan, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
10
Category: Service
Went above and beyond to fix issues
Origionaly had a dissatisfactory experience with service. Ian, the service manager, then took the opportunity to correct any issues with my previous visit and went over an above what was needed to make sure that everything went smoothly and that the issues with my vehicle were corrected. The communication throughout this experience was extremely useful so that I understood what was wrong, and how long things would take. I was even given notice when parts were delayed I shipping which was extremely helpful for planning.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2022
Service Type: Maintenance
1
Category: Service
Performed oil change (at cost to me) rather than diagnosing actual engine problem
Took vehicle in for diagnosis of a check engine light for running rich. Was told to change the oil (at cost to me) because gasoline was in the engine oil. They didn't bother to actually diagnose the root cause and just changed the oil and said to bring it back if it happens again. Happened again in less than 1 week.
IAN K. from Van Horn Hyundai responded on 03/03/2022 05:40 AM

Thank you for bringing this to our attention John. With the amount of fuel that was mixed in with your oil it was necessary to perform an oil change as the first step regarding your check engine light concern. With the light coming back on, our service manager, Ian, will be reaching out to you in order to schedule your vehicle for further diagnosis at your convenience. 


JS
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James S.
Sheboygan, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Best product
Hyundai has the best product and warranty on the market today. Van Horn has the best dealership! Thank-you for your wonderful service!
IAN K. from Van Horn Hyundai responded on 02/26/2022 01:39 PM

Thank you for the 5 star review James! We appreciate your business and look forward to seeing you at the time of your next service!


Verified Customer
Cleveland, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional service
Van Horn service employees will care for your vehicle like it's their own. They make sure it's done right.
IAN K. from Van Horn Hyundai responded on 02/16/2022 01:03 PM

Thank you for the 5 star review! We appreciate your business and look forward to seeing you at the time of your service!


JB
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Joann B.
Plymouth, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenence
They are fast, friendly. Knowledgeable and professional. I love just going in. Enjoying my coffee and relaxing while they take care of my service.
IAN K. from Van Horn Hyundai responded on 02/13/2022 05:26 AM

Thank you for the 5 star review Joann! We appreciate your business and look forward to seeing you at the time of your next service!


KK
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Kayla K.
New Holstein, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service
Wonderful service as always! I cannot imagine bringing my car anywhere else.
IAN K. from Van Horn Hyundai responded on 02/11/2022 02:26 PM

Thank you for the 5 star review Kayla! We appreciate your business and look forward to seeing you at the time of your next visit!


JM
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Jerry M.
Sheboygan, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
This was the second time using the Service Dept. and both experiences were exceptioinal.
IAN K. from Van Horn Hyundai responded on 02/07/2022 10:46 AM

Thank you for the 5 star review Jerry! We appreciate your business and look forward to seeing you at the time of your next service!


JS
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Jill S.
Sheboygan, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Wonderful
The service I needed to have done was done to my liking. Everyone was friendly and they checked in with me to let me know how much longer it would be.
IAN K. from Van Horn Hyundai responded on 02/04/2022 05:14 AM

Thank you for the 5 star review Jill! We appreciate your business and look forward to seeing you at the time of your next service!


Verified Customer
Cleveland, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customerVerified Customer
10
Category: Service
Great staff gets the job done
Van Horn Hyundai will go the extra mile to ensure your vehicle gets repaired properly. The staff is always professional and courteous to you and follow up to make certain your vehicle is repaired to your satisfaction.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2022
Service Type: Repair
1
Category: Service
Need better Hyundai tech. support
Service department gives it there best shot, but doesn't get must support from Hyundai engineers when more technical problems arise
IAN K. from Van Horn Hyundai responded on 02/03/2022 11:25 AM

Thank you for taking the time to write a review. We have been in contact with Hyundai as you stated and we will be in touch with you as soon as the engine harness comes in which should be within the next couple of days. Thank you!


MR
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Mike R.
Port Washington, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Center
Rachel in customer service was friendly and her smile was a nice when dropping off the car and when it’s was completed
IAN K. from Van Horn Hyundai responded on 01/31/2022 03:00 PM

Thank you for the 5 star review Mike! We appreciate your business and look forward to seeing you at the time of your next service!

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