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Vandergriff Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,966 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
248
Total ReScores
4.8
ReScore Average
65
Net Promoter Score ®

Business Details

About

Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Vandergriff Hyundai service center is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(817) 422-0932

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
1120 West I 20 Arlington, TX 76017
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(3,966 Reviews)

HS
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HD S.
Irving, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/25/2024
0
Category: Service
Unethical salesmen and sales managers
I had a truly disappointing experience at this dealership. They play shady games and are completely dishonest. I agreed on a price for a car, signed the CARFAX and as-is documents, and even had my credit pulled, thinking the deal was finalized. After that, they made me wait for two hours, saying the financial manager was preparing the paperwork. Meanwhile, I could see him in the break room having dinner, which was frustrating.

What’s worse is that during this time, another customer came in and expressed interest in the car I was buying. The dealership then started negotiating with this new customer for the same car, despite my documents already being signed. When they finally returned to me, they raised the price higher than what we had agreed on. When I insisted they honor our original deal, they refused and said if I didn’t agree to the new price, there would be no sale.

This place has serious ethical issues and prioritizes profit over customer trust. I strongly advise staying away from this dealership. Save yourself the time and frustration.

DP
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Dee P.
Euless, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/25/2024
10
Category: Service
Great Experience with Buying My New Sonata
Although it took a few tries to test drive my Sonata, the drive was worth the wait! Rianne was very helpful in getting me into the car. And as someone else said I was met with caring and concern that I get what I wanted. I would definitely recommend Vandergriff to purchase a vehicle. Also, I feel like I got a great deal. And I can say I love my new car. It’s not too big but it is so comfortable and really just beautiful!!!

Thank u to everyone who played a part in me getting my new car. And one more shout out to Rianne for delivering it to me - truly above and beyond the call of duty!

SB
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Shay B.
Fort Worth, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2024
0
Category: Service
Read paperwork, avoid warranties
They will try to con you out of as much $ as they can. Avoid buying any warranties, they won't honor them. They are just trying to get more money out of you. They refuse to make it right. They are old school shady used car salesmen.

BS
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Brenda S.
Grand Prairie, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2024
0
Category: Service
Worst dealership experience of my life
Don't believe half of the positive reviews because . I believe they are paying people to post them. They are totally unscrupulous and unethical.

SC
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Sad C.
Quitman, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2023
0
Category: Service
Lost my car
Sad and terrible experience. My daughter has been to this dealership to purchase a car. She has been passed from one person to another each with a different story or offer. Numbers are all over the place. She finally settles and purchases the car. Vandergriff Hyundai in Arlington agreed to repair the bumper and scratches on the trunk. They sent her home with no loaner car because they claimed someone had wrecked the loaner car. The pre owned Manage said the car would be ready the next day. She came back to the dealership and is once again passed off to different people and the car is not ready and is told it usually takes 72 hours. They give her a loaner. (?) Then she returns again to pick up the car. They let her know they cannot find the car. They think a manager took it home or the body guy locked the keys up. We had LoJack installed and she can see her car is 20 miles away from the dealership at this time. They have no answers. They offered another loaner car. The offered to deliver the car. More excuses and lies as she sits there an hour and a half away from home and still no car.

AR
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Aubry R.
Arlington, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2023
0
Category: Service
All staff crooks and liar
They know how to play a game specifically in numbers from 7k used car it comes up to16k. That you need to buy a vehicle service contract or another additional item in order to get financing.
And they really force to put a huge amount of downpayment because this is like blah blah blah to much lying. I'm very sad and disappointed! God bless you all working there you are all crooks!!! I wish I can give you negative star.

AR
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Aubry R.
Arlington, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2023
0
Category: Service
Over Priced
They know how to play a game specifically in numbers from 7k used car it comes up to 16k. That you need to buy a vehicle service contract or another additional item in order to get financing.
And they really force to put a huge amount of downpayment because this is like blah blah blah to much lying and crooks. Very sad and disappointed! God bless you all working there!!!

AR
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Aubry R.
Arlington, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2023
0
Category: Service
Over Price
They know how to play a game specifically in numbers from 7k used car it comes up to 16k. That you need to buy a vehicle service contract or another additional item in order to get financing.
And they really force to put a huge amount of downpayment because this is like blah blah blah to much lying and crooks. Very sad and disappointed! God bless you all working there!!!

SA
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Steve A.
Rio Rancho, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/29/2023
0
Category: Service
Bait and switch pricing!
This dealership had a vehicle listed on website for 54,276 and quoted at that price by salesman Gamez after beginning negotiations on a price with Mr. Gamez he spoke with his sales manager on my offer and came back with a response of priced at56,367 we’d be shooting ourselves in the foot if we go any lower! I mentioned the internet price I had seems and Mr. Gamez confirmed upon first speaking with him and his response was I’m looking on the site now it’s 55k. I sent him a screenshot of the listed price I called on and Mr Gamez said he was going to speak with his manager and see if they would honor it, as expected no call back. This review along with pics are listed on other review sites so no one wastes time on lunch breaks after work etc with this company.

MB
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Mark B.
Coppell, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/27/2023
0
Category: Service
Dishonest
Terrible used car dealership. Quoted a price on the phone, told them I would be here next day, came in and the raised the price by $1000, didn’t even honor the original price. Never use this dealership. Can’t be trusted.

PP
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Phillip P.
Arlington, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2022
0
Category: Service
Won't fix clock sping for air bag
Call to get air bag light fix clock sping needs to be replaced no one is telling me anything just a bunch of rude ass people sorry service

PP
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Phillip P.
Arlington, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2022
0
Category: Service
Won't fix clock sping for air bag
Call all summer to get my air bag clock sping replaced keep saying that they are back log won't give me the time of day clock sping is under warranty they just don't want to fix the dam air bag a bunch of rude people just keep saying back log no one is telling me anything sorry service call yesterday the person hung up on me rude people sorry service don't they ass from a hole in the ground

YP
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Yash P.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
10
Category: Service
They are the best whether it's service or sales
I had leased a new car from here last year and this year had to bring it in for service and because the car overheated. I want to personally thank Mo, Matthew, Stephen, Mercedes, the back office staff, the detail team and the technician because of their customer service in the service dept. 5 out of 5!! It felt like I was driving a brand new car all over again when I left there today with a grin from ear to ear!!

YP
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Yash P.
Lewisville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
10
Category: Service
They are the best whether it's service or sales
I had leased a new car from here last year and this year had to bring it in for service and because the car overheated. I want to personally thank Mo, Matthew, Stephen, Mercedes, the back office staff, the detail team and the technician because of their customer service in the service dept. 5 out of 5!! It felt like I was driving a brand new car all over again when I left there today with a grin from ear to ear!!

RF
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Richard F.
Arlington, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2022
0
Category: Service
Dealership's Service Department Continues Decline!
This dealership has continuing staffing problems and exhibits a complete inability to deliver quality service. This dealership effectively makes Hyundai Complimentary Service non-existent. Quoted wait times for the simplest of services are extraordinary, and since they no longer do scheduling it is impossible to even attempt finding a time to have our Santa Fe serviced.
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