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Velasquez Auto Repair and Towing Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(137 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

About auto repair and towing service in Baton Rouge provides the Louisiana area’s most extensive, expertly executed range of automotive repair and preventative maintenance services. From oil changes and tire rotations to engine replacements, we stake our reputation upon thorough, quality-guaranteed work delivered efficiently and with the About auto repair and towing service in Baton Rouge provides the Louisiana area’s most extensive, expertly executed range of automotive repair and preventative maintenance services. From oil changes and tire rotations to engine replacements, we stake our reputation upon thorough, quality-guaranteed work delivered efficiently and with the utmost courtesy. ...more

Categories
Repair Shop, Towing Service, Auto Maintenance
Contact
(225) 273-5700
Opening in 17 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
11650 Florida Blvd Baton Rouge, LA 70815

Affiliations

AAA - Approved Auto Repair
ASE
ASE - Master Certification
NAPA
Technet
Velasquez Auto Repair and Towing Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(137 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
CV joint replacement
Fast, courteous service.

BG
Benjamin G.
Louisiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Benjamin said they always do a good job.
Recommended

DB
DARRYL B.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2024
verified customerVerified Customer
3
Not as good as it could have been
The experience was not as it was promised because I was told the job would take 2 hours and I waited. The job took closer to 7 hours and they walked around all the time, coming back to get me to do more and more things when those things could have been addressed before I got there. So it would give me a better estimate on what the actual cost of the repairs were going to be, and instead of having me do tie rod ends, they wanted to now say that since they couldn't get it aligned that I needed to replace my rack and pinion. Well, if you properly diagnosed my vehicle in the first place, you would have let me know that Hey, you need a new rack unit and I would have bought an option that came with the new ends already on it. It's a waste of money so this is my first time ever visiting Velasquez. They were recommended to me by someone else, and I am not that thrilled with the experience. I think it could have been better. They seemed to be somewhat competent mechanics, but the overall experience, especially by the young lady who It's not very personable at the front desk, was not a pleasant experience that makes people want to come back again. People have many choices and options as to where they can have their vehicles serviced and worked on. The difference is the people in the building that make it a pleasant experience overall. If it's not a pleasant experience, it can be directly traced back to the people who you have direct encounters with...maybe And I'm just saying, maybe they just cater 2 certain businesses, which is not good, if you're going to have your shingle out front.
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:16 AM

Darryl Bell, thank you for taking the time to share your experience with us. We appreciate your honesty and are sorry that your visit did not meet your expectations. We understand your concerns about the waiting time, the clarity of the recommended repairs, and your interaction at our front desk.

However, we regret that you did not share these concerns with us directly while at the shop. We genuinely believe that if you had expressed your worries at the time, we could have provided you with the necessary explanations about your vehicle’s condition, the diagnostic process, and why the additional repairs were recommended. Our goal is always to ensure our customers understand the work being done on their vehicles and feel confident with our recommendations. We sincerely regret that you left with these impressions.

We also understand that it may have seemed like some employees were walking around without working, but we would like to clarify that our team is professional and dedicated to their tasks. You may have observed an employee taking a well-deserved break or grabbing a drink or snack. Please rest assured that we do not pay our mechanics to walk around aimlessly, but rather to focus on providing quality service.

If the people who recommended our shop did so, it is because they trusted our intention to offer the best service possible to all our clients. We would love the opportunity to regain your trust. We invite you to bring your vehicle back to Velasquez so we can demonstrate the quality of our services.

Happy Holidays!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
9
.
New to area. Very happy Velasquez Auto Repair was recommended to me. Employees very nice. Customer area very clean.
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 07:39 AM

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with us at Velasquez Auto Repair and Towing Service. It's fantastic to know that our team made you feel welcome, and you appreciated the cleanliness of our customer area.

We're glad you chose us after being recommended and look forward to being your trusted auto repair shop in the Baton Rouge area. If there's anything else we can do for your Toyota RAV4, don't hesitate to reach out. Thank you for trusting us!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2024
verified customerVerified Customer
10
Efficient service
I received quick and affordable service.
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:06 AM

Thank you for your fantastic 5-star review! We're delighted to hear that you found our service for your Toyota Highlander both quick and affordable. Providing efficient and reliable service is always our goal, and it’s great to know we met your expectations.

If there’s anything more we can do for you in the future, please don’t hesitate to let us know. We truly appreciate your trust in Velasquez Auto Repair and Towing Service!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Carlos Valdés .
Friendly Guys, price fair.
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:07 AM

Carlos V., thank you so much for your 5-star review! We're thrilled to hear you had a great experience with us and that our team provided friendly service at a fair price for your Toyota Tundra 4WD Truck.

Your satisfaction means the world to us, and we’re grateful for your trust in Velasquez Auto Repair and Towing Service. If you ever need anything else, don’t hesitate to reach out. We’re here for you!


SS
SHAWN S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2024
verified customerVerified Customer
10
Very professional and good and quick service recommended to everyone
Very professional and good and quick service
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:25 AM

Shawn S., thank you so much for your glowing 5-star review! We're delighted to hear that you found our service for your Dodge Avenger to be professional, efficient, and quick. Your recommendation means a lot to us, and we’re thrilled to have exceeded your expectations.

If there’s anything else we can assist you with, don’t hesitate to reach out. Thank you for choosing Velasquez Auto Repair and Towing Service, and we look forward to serving you again in the future. Happy Holidays!


JC
gravatar
Jawand C.
Gloster, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
10
Fast & Affordable,
Also, my truck was towed in from another mechanic. Velasquez found out my truck was wrongfully diagnosed. He diagnosed it for me at a good rate! Call them for your mechanical work as well! They’re fast and affordable. Within, a day he programmed & installed the bcm.
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:27 AM

Jawand C., thank you for your fantastic 5-star review! We're so glad we could help you with your truck after it was towed to us. Accurately diagnosing the issue and resolving it quickly is always our priority, and we’re thrilled that we could do that for you at an affordable rate.

Thank you for trusting Velasquez Auto Repair and Towing Service to program and install your BCM within a day. Your recommendation means a lot to us, and we look forward to being your go-to shop for any future mechanical work. Happy Holidays, and we’re here whenever you need us!


JC
JAWANDA C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2024
verified customerVerified Customer
10
Great
Velasquez was fast and affordable. The driver called before and after towing vehicle! He was very polite and professional. Give them a call for your towing needs!
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:27 AM

Jawanda C., thank you for your wonderful 5-star review! We're so pleased to hear that you found our towing service fast and affordable. It’s great to know that our driver kept you informed with calls before and after towing your GMC Yukon and provided polite and professional service.

Your recommendation means so much to us, and we’re thrilled that we could meet your expectations. If you ever need towing or repair services in the future, don’t hesitate to reach out. Happy Holidays, and thank you for choosing Velasquez Auto Repair and Towing Service!


EB
EDDIE B.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2024
verified customerVerified Customer
10
Great , very professional and business like
Great, very professional and business like
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 07:38 AM

Eddie Brown, thank you for sharing your feedback about your experience with us at Velasquez Auto Repair and Towing Service in Baton Rouge, LA. We're thrilled to hear you found our team great, professional, and business-like!

However, we noticed that you rated your experience 2 out of 5 stars. We’re always striving to improve, and your input is invaluable to us. If there was anything we could have done better or if this rating was an error, please let us know. We’d be happy to address any concerns you might have or assist you in updating the rating if it was unintentional.

Your satisfaction is very important to us, and we truly appreciate your business. Looking forward to hearing from you!


TS
TRAVIS S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Service at Velasquez Auto Repair
They did a great job on my vehicle. And the price was reasonable. They keep me up to date on vehicle as they work on it. Great Auto shop.
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:29 AM

Travis S., thank you so much for your amazing 5-star review! We're thrilled to hear that you were happy with the service on your Hyundai Tucson and that you found our prices reasonable. Keeping our customers updated throughout the repair process is important to us, and we're glad you appreciated that.

Your feedback means a lot, and we’re excited to have earned your trust. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for choosing Velasquez Auto Repair, and happy holidays!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
True Mechanics
These guys get the job done at a fair price .
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:30 AM

Patrick S., thank you for your fantastic 5-star review! We're so glad to hear that you were pleased with the service on your GMC Sierra 2500 and that you found our pricing fair. We always aim to provide quality work at reasonable prices, and it's great to know we met your expectations.

We truly appreciate your trust in Velasquez Auto Repair and Towing Service, and we're here whenever you need us. Thank you again for your kind words and happy holidays!


KH
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KENIA H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Always good
Always good service
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:31 AM

Kenia H., thank you for your wonderful 5-star review! We're thrilled to hear that you always have a positive experience with our service for your Lexus GS 350. It's great to know that you continue to trust Velasquez Auto Repair for reliable and quality service.

We appreciate your loyalty, and we're here whenever you need us. Thank you again for choosing us, and happy holidays!


TJ
Todd J.
Louisiana
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
Category: Service
Todd said it was quick and the business got it done.
Recommended
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:32 AM

Todd J., thank you for your great 5-star review! We're happy to hear that we were able to provide quick and efficient service for your Ford Transit Wagon. We appreciate your trust in us and are glad we could meet your expectations.

Thank you for recommending Velasquez Auto Repair, and we look forward to assisting you again in the future. Happy holidays!


SH
SCOTT H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2024
verified customerVerified Customer
10
Recommend Highly
Helped me out of some major issues on some work trucks...excellent service!!!
Genry V., Business Owner from Velasquez Auto Repair and Towing Service responded on 12/21/2024 09:35 AM

Scott H., thank you so much for your fantastic 5-star review! We're thrilled to hear that we were able to help you out with some major issues on your work trucks and that you had an excellent experience with us. Your recommendation means a lot, and we're grateful for your trust in Velasquez Auto Repair.

We look forward to assisting you again in the future. Happy holidays, and thank you for choosing us!


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