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Vidlers Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,096 Reviews)
96
Write a Review
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Score Details

5 stars
96%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

VIDLERS AUTOMOTIVE HAS BEEN A FAMILY OWNED AND OPERATED AUTO REPAIR SHOP IN THE LAKESIDE AREA OF HENRICO, VA SINCE 1951. VIDLERS AND ITS STAFF HAS ALWAYS TAKEN PRIDE IN THAT WE ARE HONEST AND ALWAYS PUTS THE CUSTOMER NEEDS FIRST BY PROVIDING QUALITY WORK AT A FAIR PRICE. WE GO ABOVE AND BEYOND TO MAKE SURE YOU UNDERSTAND AND ARE VIDLERS AUTOMOTIVE HAS BEEN A FAMILY OWNED AND OPERATED AUTO REPAIR SHOP IN THE LAKESIDE AREA OF HENRICO, VA SINCE 1951. VIDLERS AND ITS STAFF HAS ALWAYS TAKEN PRIDE IN THAT WE ARE HONEST AND ALWAYS PUTS THE CUSTOMER NEEDS FIRST BY PROVIDING QUALITY WORK AT A FAIR PRICE. WE GO ABOVE AND BEYOND TO MAKE SURE YOU UNDERSTAND AND ARE COMFORTABLE WITH THE REPAIR AND ANY MAINTENANCE NEEDED. FROM OUR 12 MONTH/12,000 MILE WARRANTY, TO FREE BEVERAGES AND WIFI IN OUR WAITING AREA, WE ARE ALWAYS HERE TO SERVE OUR CUSTOMERS.

FOR YOUR CONVIENCE, WE DO ACCEPT MOST EXTENEDED WARRANTIES, ASK ONE OF OUR FRIENDLY STAFF MEMBERS FOR MORE DETAILS. WE ARE A FULL SERVICE REPAIR SHOP SERVICING FOREIGN AND DOMESTIC VEHICLES.

WE HAVE THREE FULL SIZE BAYS WITH ELECTRONIC LIFTS, WHICH MEANS WE CAN ACCOMMODATE MOST ANY PASSENGER VEHICLE OR LIGHT DUTY TRUCK. WE CURRENTLY HAVE A ASE CERTIFIED MASTER TECHNICIAN THAT UTILIZES ANY TECHNOLOGY NEEDED ALONG WITH DIAGNOSTIC EQUIPMENT TO PROPERLY DIAGNOSE AND REPAIR YOUR VEHICLE. WE INVITE YOU TO STOP BY OUR SHOP AND LET OUR PROFESSIONAL TEAM AT VIDLERS AUTOMOTIVE PROVIDE YOU WITH FAST AND FRIENDLY AUTO REPAIR SERVICE TO KEEP YOUR CAR RUNNING AT ITS BEST ...more

Categories
Auto Repair, Repair Shop, Oil Change
Contact
(804) 266-9636
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7109 Brook Rd Richmond, VA 23227-2248
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Vidlers Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,096 Reviews)
Write a Review
Recent Reviews
DR
DEANE R.
Quinton, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Excellent service
Excellent service.
Bobby from Vidlers Automotive responded on 02/27/2025 10:07 AM

Thank you Deane for your review!

RS
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RAY S.
Mechanicsville, VA
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Inspection and oil change
I enjoy going there it’s like visiting family. Look forward to next time.
Bobby from Vidlers Automotive responded on 02/26/2025 08:10 AM

Thank you Ray for your review it is always a pleasure to serve you.

CJ
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CAROLYN J.
Glen Allen, VA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
Efficient and responsive
Relationship has been built over several years. I trust Bobby and his team,
Bobby from Vidlers Automotive responded on 02/26/2025 05:54 AM

Thank you Carolyn for your review we are excited to hear we have continued to provide you with consistent and satisfactory service. We appreciate your business and look forward to serving all your future automotive needs.

Verified Customer
Richmond, VA
Lexus IS 250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Thanks for my oil change & inspection great service
Thanks again for great service
Bobby from Vidlers Automotive responded on 02/26/2025 05:19 AM

Thank you for your review we are pleased to hear about your recent service visit.

HC
HOPE C.
Richmond, VA
Subaru Outback (Natl)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Fair and thorough work
I've been using Vidler for over 20 years. I find them to be reasonably priced, thorough in their work and always responsive. Thank you to Bobby and Justin for taking care of me and my girls' cars.
Bobby from Vidlers Automotive responded on 02/21/2025 06:08 AM

Thank you Hope for your review we are happy to hear about your consistent satisfaction with us for so many years!

TS
TY S.
Richmond, VA
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
9
Nice and smooth
Great work in a timely fashion
Bobby from Vidlers Automotive responded on 02/18/2025 05:15 AM

Thank you Ty for your review we are pleased to hear about your recent visit.

LT
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LYNNE T.
Richmond, VA
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Always Reliable & Professional
Vidler's fit me in on a very busy day. My car wouldn't start & I got a jump start from my neighbor. After leaving my car at Vidler's late morning, I shortly got a call from Justin with his assessment. He replaced the battery & it was ready by 3:00. They're always fast & reliable.
Bobby from Vidlers Automotive responded on 02/17/2025 10:34 AM

Thank you Lynne for your review we are excited to hear about your satisfactory visit! 

TR
TRACY R.
Richmond, VA
Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
State Inspection
Easy to get an appointment. Needed an inspection and they noticed I needed an oil change and new air filter. I appreciate them noticing and letting me know and they performed the oil change that day also even though that wasn't scheduled.
Bobby from Vidlers Automotive responded on 02/11/2025 05:01 AM

Thank you Tracy for your review we are happy to hear about your recent service visit! 

EH
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ERNEST H.
Richmond, VA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
9
Great Experience
Friendly staff i don't let just anybody work on my vehicle they are really good I trust them with my vehicle
Bobby from Vidlers Automotive responded on 02/06/2025 09:09 AM

Thank you Ernest for your review we are pleased to hear about your recent service visit with us. 

AM
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ARCHIE M.
Richmond, VA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Always great service
Bobby and crew always lookout for us and ensure we know what's happening and what needs to happen and what we should be looking for in the future.
Bobby from Vidlers Automotive responded on 02/05/2025 10:17 AM

Thank you Archie for your review it is always a pleasure to serve you!

RG
RALPH G.
Richmond, VA
Ford LTD Crown Victoria
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
GREAT
Service excellence without being overcharged.
Bobby from Vidlers Automotive responded on 02/03/2025 08:43 AM

Thank you Ralph for your review we are happy to hear about your recent service visit with us.

DC
DAVID C.
Penhook, VA
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Amazing People!
I’ve been in the customer service industry for 4 decades now and hold myself to the highest of standards. Thus, I’ll only do business with folks that whole heartedly provide the same. And that’s exactly what I found with the Vidler’s team. Honest, upfront information about repairs that need immediate attention and what can wait. I’m grateful to have found them!
Bobby from Vidlers Automotive responded on 01/30/2025 03:06 PM

Thank you David for this fantastic review! We are so pleased to hear about your service experience with us and we look forward to serving all your future automotive needs

Verified Customer
Mechanicsville, VA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Front steering repair
Vidlers diagnosed a issue with the steering
Issue
Repaired the issue and vehickle drives much better
Bobby from Vidlers Automotive responded on 01/23/2025 08:00 AM

Thank you for your review we are happy to hear about your recent visit with us.

PP
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PETE P.
Mechanicsville, VA
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Inspection
Bobby and his team have always been the best for taking care of my family of cars. No muss no fuss. They do repairs right the first time.
Bobby from Vidlers Automotive responded on 01/17/2025 07:48 AM

Thank you Pete for taking time from your day to leave us this review. We are happy to hear about your service experience with us and we always look forward to serving you!

SW
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STEVEN W.
Richmond, VA
Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Great service
They were great to work with
Bobby from Vidlers Automotive responded on 01/16/2025 10:42 AM

Thank you Steven for your review we are happy to hear about your experience with us and we look forward to serving all your future automotive needs.

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