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Vidlers Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,110 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

VIDLERS AUTOMOTIVE HAS BEEN A FAMILY OWNED AND OPERATED AUTO REPAIR SHOP IN THE LAKESIDE AREA OF HENRICO, VA SINCE 1951. VIDLERS AND ITS STAFF HAS ALWAYS TAKEN PRIDE IN THAT WE ARE HONEST AND ALWAYS PUTS THE CUSTOMER NEEDS FIRST BY PROVIDING QUALITY WORK AT A FAIR PRICE. WE GO ABOVE AND BEYOND TO MAKE SURE YOU UNDERSTAND AND ARE VIDLERS AUTOMOTIVE HAS BEEN A FAMILY OWNED AND OPERATED AUTO REPAIR SHOP IN THE LAKESIDE AREA OF HENRICO, VA SINCE 1951. VIDLERS AND ITS STAFF HAS ALWAYS TAKEN PRIDE IN THAT WE ARE HONEST AND ALWAYS PUTS THE CUSTOMER NEEDS FIRST BY PROVIDING QUALITY WORK AT A FAIR PRICE. WE GO ABOVE AND BEYOND TO MAKE SURE YOU UNDERSTAND AND ARE COMFORTABLE WITH THE REPAIR AND ANY MAINTENANCE NEEDED. FROM OUR 12 MONTH/12,000 MILE WARRANTY, TO FREE BEVERAGES AND WIFI IN OUR WAITING AREA, WE ARE ALWAYS HERE TO SERVE OUR CUSTOMERS.

FOR YOUR CONVIENCE, WE DO ACCEPT MOST EXTENEDED WARRANTIES, ASK ONE OF OUR FRIENDLY STAFF MEMBERS FOR MORE DETAILS. WE ARE A FULL SERVICE REPAIR SHOP SERVICING FOREIGN AND DOMESTIC VEHICLES.

WE HAVE THREE FULL SIZE BAYS WITH ELECTRONIC LIFTS, WHICH MEANS WE CAN ACCOMMODATE MOST ANY PASSENGER VEHICLE OR LIGHT DUTY TRUCK. WE CURRENTLY HAVE A ASE CERTIFIED MASTER TECHNICIAN THAT UTILIZES ANY TECHNOLOGY NEEDED ALONG WITH DIAGNOSTIC EQUIPMENT TO PROPERLY DIAGNOSE AND REPAIR YOUR VEHICLE. WE INVITE YOU TO STOP BY OUR SHOP AND LET OUR PROFESSIONAL TEAM AT VIDLERS AUTOMOTIVE PROVIDE YOU WITH FAST AND FRIENDLY AUTO REPAIR SERVICE TO KEEP YOUR CAR RUNNING AT ITS BEST
...more

Categories
Auto Repair, Repair Shop, Oil Change
Contact
(804) 266-9636

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
7109 Brook Rd Richmond, VA 23227-2248
Vidlers Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,110 Reviews)

Verified Customer
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Excellent Service
Thanks Justin and Bobby for always taking great care of my vehicle. You guys make me feel like family !!🙌🏻👏🏼👍🏼😊
Bobby from Vidlers Automotive responded on 04/24/2025 12:06 PM

Thank you for your 5 star review we are so excited to hear about your continued satisfaction with our service.


AM
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ARCHIE M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Solid service
As always the crew at Vidlers was friendly and helpful. Great service and value.
Bobby from Vidlers Automotive responded on 04/24/2025 12:04 PM

Thank you Archie for your review we are happy to hear about your recent service visit with us and we look forward to serving all your future automotive needs. 


DW
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DAVID W.
Glen Allen, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
LEXUS IS 250 Inspection and other service
The guys at Vidlers always keep me informed of necessary service and correct time frames to obtain these services. It is very easy with Vidlers to keep my Lexus running safely and in top shape. All service was performed very expediently and neatly. A++++ rating!
Bobby from Vidlers Automotive responded on 04/21/2025 07:36 AM

Thank you David for your review we are happy to hear about your continued satisfaction with our services!


MV
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Massie V.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
Vidlers
Like a Nascar pit stop!
Bobby from Vidlers Automotive responded on 03/31/2025 12:54 PM

Thank you Massie for your review we are so excited to hear about your PIT STOP!!!!


DR
DEANE R.
Quinton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Excellent service
Excellent service
Bobby from Vidlers Automotive responded on 03/26/2025 05:41 AM

Thank you Deane for your review we are happy to hear about your recent visit.


AM
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Archie M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
10
Great as always
As always the crew at Vidlers did a great job. Quick and honest work.
Bobby from Vidlers Automotive responded on 03/24/2025 01:32 PM

Thank you Archie for your review we are pleased to hear about recent service visit.


MH
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MARK H.
Glen Allen, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Great place to count on
Great guys, great work, punctual, and I certainly don't feel they're pushing things on me I don't need.
Bobby from Vidlers Automotive responded on 03/20/2025 06:55 AM

Thank you Mark for your review we pride ourselves on honesty and a job done right the first time. We appreciate your business and and look forward to serving all your future automotive needs.


MM
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MELLISA M.
Hanover, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
State Inspection
Wonderful experience! Kind, courteous and very professional! Very timely! Thank you!
Bobby from Vidlers Automotive responded on 03/19/2025 09:04 AM

Thank you Mellisa for your review we are pleased to hear about your recent visit with us.


KM
KEVIN M.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Always reliable
A great group of guys here. Always friendly and willing to get your car looked at. Wouldn't go anywhere else!!
Bobby from Vidlers Automotive responded on 03/19/2025 06:05 AM

Thank you Kevin for taking time to leave us this great review we are excited to hear about your recent service visit.


DW
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DAVID W.
Glen Allen, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Follow up of warranty service on 1997 Ford F150 oil pressure switch.
Found my problem with oil switch fast and fixed it quickly. In and out fast!!
I could not be happier!!
Bobby from Vidlers Automotive responded on 03/17/2025 10:58 AM

Thank you David for the review we are sorry about the failed part. We are happy this was under warranty and taken care of in a timely fashion.


DW
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David W.
Glen Allen, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
2001 Honda Insight Inspection and Service
Vidler is always keeping up with required service based on their great records.
Did a terrific inspection, oil change and wiper replacement very quickly as always. Thanks guys!
Bobby from Vidlers Automotive responded on 03/17/2025 10:56 AM

Thank you David for your review we are happy to hear about your continued satisfaction with our services.


JC
JOHN C.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
A 5 star experience
Upfront and honest assessments. Timely and professional service.
Bobby from Vidlers Automotive responded on 03/13/2025 01:48 PM

Thank you John for your review we are so happy to hear about your recent service experience with us and we look forward to serving all your future automotive needs.


MB
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MIKE B.
Mechanicsville, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
Oil Change
In and out less than 30 min.
Bobby from Vidlers Automotive responded on 03/06/2025 08:21 AM

Thank you Mike for your review we are happy to hear about your speedy service.


MB
MELVIN B.
Richmond, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2025
verified customerVerified Customer
10
Vidlers
Great place, and everyone is easy to get along with....👍
Bobby from Vidlers Automotive responded on 03/06/2025 08:20 AM

Thank you Melvin for taking time from your busy day to leave us this great review.


DR
DEANE R.
Quinton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Excellent service
Excellent service.
Bobby from Vidlers Automotive responded on 02/27/2025 10:07 AM

Thank you Deane for your review!

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