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Waikem Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,107 Reviews)
82
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
64
Total ReScores
4.8
ReScore Average
82
Net Promoter Score ®

Business Details

About

Waikem Hyundai is conveniently located in Massillon, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Waikem Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Waikem Hyundai is conveniently located in Massillon, OH. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Waikem Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(330) 478-0281

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 8:00 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3748 Lincoln Way East Massillon, OH 44646
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,107 Reviews)

TW
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Tami W.
Dover, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/03/2022
0
Category: Service
Tried to take advantage of elderly mother on servie
Our 80 yr old mother took her Hyundai for recall work. They told her she needed $$$ additional work done but never furnished the estimate for us to review. I have called and sent emails to both Charlie and Mike/Ryan Moorhead to get a copy of what needs done. It’s been over a week and no response. Glad we didn’t leave her car there to be repaired. Definitely no follow through.

AB
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Adam B.
Louisville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Honest and Efficient
Charlie took care of me and was great. Unfortunately he was taking care of problems that Hyundai of Bedford created with terrible service. Waikem was great however, got me in and out. Honest people trying to do the right thing. That’s all I could ask for.
BRUCE S. from Waikem Hyundai responded on 04/06/2022 09:36 AM

Thank you for taking the time to fill out the survey. We appreciate the kind words about Charlie and hope to continue and grow our relationship with you in the future. Thank you for your patronage, 

The Waikem Service Team


RE
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Robert E.
Dover, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Once again, Waikem Service Department came through!
My vehicle was due for service and since I was working, my wife had to take it. She is very apprehensive about taking vehicles for service, or taking care of matters like this. To her surprise, the Service Advisor, Jeffery Russ was so kind and polite to her, taking good care of her and being very patient with her. I'm thankful there are people like Jeffery and many others in the Service Department. It makes me feel comfortable with her taking the vehicle when I'm unable to. People like "My Car Guy Lee" and Jeffery, Charlie, and others make the experience much better! Thanks Waikem for having these folks!
BRUCE S. from Waikem Hyundai responded on 04/01/2022 06:39 AM

Thank you for taking the time to complete the survey and your kind words about your experience! Thank you for your patronage now and in the future! We are fortunate to have people like Jeff and Lee with us as a part of our team!

The Waikem Service Team


Verified Customer
Canton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Good service
Thank you for good service
BRUCE S. from Waikem Hyundai responded on 04/01/2022 06:33 AM

Thank you for taking the time to complete the survey and your kind words about your experience! Thank you for your patronage now and in the future!

The Waikem Service Team


LM
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Linda M.
Wooster, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Waikem service Department
Waikem does a great job at servicing my vehicle. They are friendly and very professional
BRUCE S. from Waikem Hyundai responded on 03/21/2022 09:04 AM

Thank you for taking the time to respond to the survey. We appreciate your patronage and look forward to providing excellent service for your vehicle in the future as well!

The Waikem Service Team


DL
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Denise L.
Canal Fulton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Love getting my car serviced here
Jeff is the best service advisor he is always so happy and helpful!
BRUCE S. from Waikem Hyundai responded on 03/21/2022 09:03 AM

Thank you for taking the time to respond to the survey. We appreciate your patronage and look forward to providing excellent service for your vehicle in the future as well! We are happy to have Jeff on our team! 

The Waikem Service Team


Verified Customer
Massillon, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Service was timely with no surprises.
Service tech explained all that would be done during service and work was completed earlier than promised.
BRUCE S. from Waikem Hyundai responded on 03/15/2022 10:04 AM

Thank you for taking the time to respond to the survey. Thank you also for your patronage with us! We look forward to helping you in the future with your service needs! We are sorry for our schedule as it has been hard to find technicians to expand the availability of appointments. 

The Waikem Service Team


TF
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Thomas F.
Massillon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Perfect
BRUCE S. from Waikem Hyundai responded on 03/15/2022 10:02 AM

Thank you for taking the time to respond to the survey. Thank you also for your patronage with us! We look forward to helping you in the future with your service needs! 

The Waikem Service Team


DD
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Daphne D.
Canton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleased
Charlie was great always have been. Nothing but respect we i have my car serviced.
BRUCE S. from Waikem Hyundai responded on 03/05/2022 10:01 AM

Thank you for taking the time to fill out the survey! We appreciate your patronage and look forward to continuing to provide excellent service for your vehicle in the future!

The Waikem Service Team


CS
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Carol S.
Massillon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Always as expected . Take u in time and keep you updated on completion. All employees very nice . Charlie Minner GREAT !
BRUCE S. from Waikem Hyundai responded on 02/23/2022 06:50 AM

Thank you for your kind words and taking the time to fill out the survey! We are lucky to have Charlie as a part of our team! We look forward to helping you in the future with your vehicle's needs!!

The Waikem Service Team


Verified Customer
Massillon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
The place is great.
BRUCE S. from Waikem Hyundai responded on 02/17/2022 11:34 AM

Thank you for responding to the survey! We appreciate your business and look forward to serving your future vehicle needs as well!

The Waikem Service Team


GN
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Gary N.
Canton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall
Service personal very knowledgeable Kept me informed status of vehicle repair. Give Service Dept. Five Stars That's the Best!!!
BRUCE S. from Waikem Hyundai responded on 02/11/2022 05:24 AM

Good morning! Thank you for filling out the survey. I will contact you regarding your question of re-imbursement. Thank you for being our Guest.

Bruce Schad
Service Manager
Waikem Motors


MB
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Michael B.
Stone Creek, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleasant experience
Staff was great service was great would highly recommend.
BRUCE S. from Waikem Hyundai responded on 02/11/2022 05:22 AM

Thank you for taking the time to fill out the survey! We appreciate the kind words and look forward to continue to provide you with exceptional service!

The Waikem Service Team


DZ
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Deborah Z.
Uniontown, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
Very friendly staff
BRUCE S. from Waikem Hyundai responded on 02/11/2022 05:15 AM

Thank you for taking the time to fill out the survey! We appreciate the kind words and look forward to continue to provide you with exceptional service!

The Waikem Service Team


Verified Customer
Canton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Satisfied Customer
Took in for recall staff was very knowledgeable & efficient. Did replacement in a timely manor.
Very pleased with Waikem service Dep’t.
BRUCE S. from Waikem Hyundai responded on 02/06/2022 06:40 AM

Thank you for your time in responding to the survey. We appreciate your patronage and look forward to helping you with future service needs! 

The Waikem Service Team

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