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Waterloo Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(569 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
96
Net Promoter Score ®

Business Details

About

Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns. Family owned and operated since 2004. Servicing all makes and models for all of your maintenance and repair concerns.

Categories
Auto Maintenance, Auto Repair, Import Auto Repair
Contact
(618) 939-5855

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
622 N Market Street Waterloo, IL 62298-1012

Affiliations

AAA - Approved Auto Repair
ASE
Waterloo Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(569 Reviews)

AE
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Austin E.
Columbia, IL
Ford F-150 XLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Truck service
Had an issue with a noise coming from somewhere under the hood, so I naturally took it to Waterloo Automotive to have it located and diagnosed. The team located an issue that caused some of the noise but not all. Rescheduled another visit and problem solved. I've never been disappointed with the service that I've received at Waterloo Automotive.
Josh W. from Waterloo Automotive responded on 03/28/2025 02:29 PM

We appreciate you taking the time to share your experience! It's great to hear that our team was able to play detective and solve the mystery of the under-hood noise. It's like a game of 'find the culprit,' but much more rewarding. We're glad you’ve had consistently good experiences —because who wants car troubles anyway? Whenever you need us again, you know where we'll be!


ST
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Sandy T.
Maeystown, IL
GMC Terrain SLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
These guys are the BEST!
They take the time to listen to any problems you might be having with your car and make EVERY effort to get it fixed!
Josh W. from Waterloo Automotive responded on 03/28/2025 02:27 PM

We always aim to be more than just grease monkeys, so it’s wonderful to know that our team took the time to listen to your car's woes! It's like a therapy session for vehicles, right? We're glad we could get everything sorted for you. Your trust in us means a lot, and we’re here to keep your ride running smoothly.


JJ
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Jason J.
Waterloo, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2025
verified customerVerified Customer
10
I’m a loyal customer!
We recently purchased a new to us used vehicle for my daughter. We had Waterloo Automotive complete their “bumper to bumper” inspection on it. They looked everything over and changed the oil, as well as provided me with the information that it was time to replace the tires…..which were 7 years old.
This shop doesn’t try to upsell you on unnecessary services. They tell it like it is and take care of my vehicle repair needs fast. They’re knowledgeable and friendly and they have my family’s business for as long as I live here! They can be trusted!
Josh W. from Waterloo Automotive responded on 03/05/2025 06:28 AM

We appreciate your glowing review and are happy to hear that your experience with us was a positive one. We understand how important it is to have a trustworthy partner when it comes to vehicle maintenance, especially with significant purchases like your daughter's new ride. Our team believes in keeping things straightforward—why distract with upsells when we can just focus on what your vehicle actually needs? It sounds like we managed to catch those tire years before they could cause any drama on the road. We’re grateful for your trust and look forward to keeping your family’s vehicles in tip-top shape!


AE
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Austin E.
Columbia, IL
Ford F-150 XLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
10
Oil change
Made appointment for an oil change so I could wait for it until complete. Nice that this is available. Was performed in a reasonal time and a thorough checklist report provided.

JJ
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Jason J.
Waterloo, IL
GMC Terrain SLE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2025
verified customerVerified Customer
10
Vacation repair!
My family left on vacation and we left my daughter’s car with Waterloo Automotive for several smaller repairs. They texted or called me when they had any questions and took very good care of her vehicle while we were gone. I never had to think about it once while on vacation, which means the world to us! We are loyal customers for good!
Josh W. from Waterloo Automotive responded on 01/10/2025 07:55 AM

We're happy to hear that your vacation was worry-free and that we could help keep your daughter's car in tip-top shape while you were off making memories. We're proud to have customers like you who trust us with their vehicles, and it’s nice to know we’re part of your family’s journey—just without the road trip snacks.


GM
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Gerri M.
Waterloo, IL
Honda Accord EX-L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2024
verified customerVerified Customer
10
Waterloo Automotive is the best!
As a person who keeps cars a long time, it’s imperative that I find a local shop that I trust. I 100% trust Waterloo Automotive to be honest, to be thorough, to be efficient, to give me a fair price on labor and parts, to explain things in ways I can understand without being condescending, and to be friendly and kind. I won’t take my car anywhere else.

PS
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Phillip S.
Waterloo, IL
Ford F-150 Lariat
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2024
verified customerVerified Customer
10
Rear end noise
I thought I had brake issues, they carefully diagnosed the issues and determined that the brakes were fine and that the problem was likely a warranted drive train issue. I can always trust a thorough evaluation and no unnecessary charges!

WJ
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Wayne J.
Waterloo, IL
Ford Pickup F250 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2024
verified customerVerified Customer
10
Excellence as always
Josh and his staff continue to be the best in Monroe County.

SB
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Sandy B.
East Carondelet, IL
Ford Transit Connect XLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Waterloo Automotive
we love Waterloo Automotive

BH
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Bob H.
Waterloo, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2024
verified customerVerified Customer
9
R Hoffmann, Customer
A very satisfied customer
Josh W. from Waterloo Automotive responded on 12/11/2024 10:35 AM

We're glad to hear you're a very satisfied customer! There’s no better fuel for our passion than happy drivers on the road.  Safe travels out there!


JJ
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Jason J.
Waterloo, IL
Chrysler Pacifica Touring L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2024
verified customerVerified Customer
10
Service with a smile!
Take your vehicles to Waterloo Automotive! These guys fully know cars and trucks and they are trusted and honest! Everything that we drive is serviced there, and will be as long as they’re open!
Josh W. from Waterloo Automotive responded on 12/03/2024 11:36 AM

It's great to know that you trust us to keep your vehicles running smoothly. We're here to provide that honest and knowledgeable service, and it sounds like we’re succeeding. We look forward to keeping your rides in top shape for many miles to come!


HH
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Hank H.
Waterloo, IL
Dodge 1500 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Great Place To Take Your Vehicle!
The staff is amazing! Highly professional! We trust them 100%
Josh W. from Waterloo Automotive responded on 12/03/2024 11:39 AM

It’s fantastic to hear that our team is making a positive impression! Trust is such a valuable currency, and we’re delighted to have earned yours. We try to blend professionalism with a dash of personality, and it's great to know you appreciate it. Here’s to many more smooth rides together!


FT
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Frank T.
Belleville, IL
Ford Focus Titanium
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2024
verified customerVerified Customer
10
Service and timming
East to work with, straight forward.

AG
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Alton G.
Waterloo, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2024
verified customerVerified Customer
10
A pleasant trip to a new garage to me.
When i walked in i was treated like a friend. They knew all about my car and gave me the cost and the date and time it they could have it completed. Thanks for doing a great job.
Josh W. from Waterloo Automotive responded on 12/03/2024 11:40 AM

We're glad to hear you felt like part of the family when you walked through our doors! At Waterloo Automotive, we believe every car has its story, and it sounds like you and your vehicle shared a good one with us. Thanks for trusting us with your ride!


KH
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Kathy H.
Millstadt, IL
Ford Explorer Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2024
verified customerVerified Customer
10
Excellent service
Excellent service
Josh W. from Waterloo Automotive responded on 11/01/2024 11:20 AM

We're glad to hear that you had an excellent experience with our service. It’s always our goal to keep our guests happy and their vehicles running smoothly. Your feedback helps us keep our standards high!


Displaying Review 1 - 15 of 569 in total
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