business image

Waters Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(17 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

About

Full service auto repair Full service auto repair

Categories
Auto Maintenance, Import Auto Repair, Domestic Auto Repair
Contact
(410) 612-0288

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
by appointment only
* Eastern Time (Us & Canada)
1009 Edgewood Road Unit B Edgewood, MD 21040
Waters Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(17 Reviews)

MB
Maria B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
10
They are awesome great place.
I been going here for like a year now n I luv it Mr Greg is an awesome person may God continue to bless him n his staff they r all so nice even the ones that work on the car excellent job

JW
JAMES W.
Belcamp, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
The staff was very professional.
Quality of service was excellent. Friendly environment.

BN
bob n.
Bel Air, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2024
verified customerVerified Customer
0
Waited for the car for 3 months and now waiting for the paperwork. I’m guessing I’ll never get it.
Waters automotive had my car for over three months took all of the money upfront. I finally got the car back and was promised the accompanying paperwork that showed warranties and all the work that was done. I still have not received that.
Waters A. from Waters Auto Service responded on 08/01/2024 12:42 PM

We do apologize for the delay on the paperwork. I hope that you have received it now. Feel free to call us for any updates.


RL
RICHARD L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2024
verified customerVerified Customer
10
They are always so kind and considerate. Their work is always superb.
I depend on them for all my car repairs.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2024
verified customerVerified Customer
10
Great
Very good work. I'm so happy with the outcome. I'll definitely tell all my friends and family.

DB
DONNA B.
Joppa, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2024
verified customerVerified Customer
10
Front brake pads, rotors and one caliper
I got an immediate appointment and when they discovered that I needed another part to fix my front brakes they gave me a ride home and brought my car to me the next day.

BJ
gravatar
BARBARA J.
Aberdeen, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2024
verified customerVerified Customer
10
Waters Auto Service
Waters Auto provided excellent professional service

KR
keish r.
Blackwood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2024
verified customerVerified Customer
10
Best auto shop experience
My entire experience with Glenn, the owner was phenomenal. He is a family, oriented man, very kind, very honest, and very accommodating. I was able to get my car fixed quickly and earnestly. He took care of my family and I and I will always appreciate him for that. He runs an honest business and my car is running like a dream. I am so happy I came across his shop, his was the only shop I could count on. Highly recommend!!!

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2024
verified customerVerified Customer
9
Love it here
This place feels like home, they take their time and really help you. They listen and get you situated and they don’t take long.

Verified Customer
Edgewood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2024
verified customerVerified Customer
10
Impeccable Superb Customer Service
Mr. Glenn and his staff was beyond wonderful. I bought my vehicle to be seen because of the engine light on. Mr. Glenn found the issue and got it taken care of. They got my truck back to it best!! I even dropped myself off at work and they worked on it while I was at work.

SF
suzanne f.
Edgewood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2024
verified customerVerified Customer
10
Waters Auto is an excellent place to get your vehicle serviced or repaired.
Glenn Waters and his staff are very knowledgeable and personable. I had an appt to have my oil changed and tires rotated. My car was taken right in the service bay. You can ask for faster service than that! I highly recommend Waters Auto!!

Verified Customer
Joppa, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2024
verified customerVerified Customer
10
15k Check up and new wiper b k ades.
I stopped in to make an appt but was able to have the work done then. As always, they were friendly, fast, and efficient. I trust them to always do great work at a reasonable price. Have been a loyal customer at least 15 yrs!

RP
rico p.
Abingdon, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2024
verified customerVerified Customer
10
Excellent
Glen Waters is very knowledgeable and helpful. He explained to me what are problems with my daughter’s Mazda 3. I will use his services from here on out.

MC
gravatar
MARK C.
Havre De Grace, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2024
verified customerVerified Customer
10
Cheaper then dealer
I’ve been coming to Waters for repair work for a long time. I always check the dealer price first and then compare that to the quote from Waters. Waters is always lower which saves me money. Plus they get the work completed when they promise.

AH
Alexander H.
Edgewood, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2024
verified customerVerified Customer
10
The work was complete pretty quick
They completed the work and dropped my car off without me fully paying for the service, I had to work. Paid the next day. Seems like an upright and professional place.

Displaying Review 1 - 15 of 17 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.