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West Automotive Service Inc.

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(257 Reviews)
97
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Elmhurst, IL, you’ve found us. Here at West Automotive Service Inc. we work hard to earn your trust and loyalty. We know how important it is to find a Elmhurst car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you
If you’re looking for auto repair in Elmhurst, IL, you’ve found us. Here at West Automotive Service Inc. we work hard to earn your trust and loyalty. We know how important it is to find a Elmhurst car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Elmhurst, we are totally confident that West Automotive Service Inc. is the best option in town!
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Categories
Auto Repair, Auto Maintenance, Oil Change
Contact
(630) 832-3923

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
265 N West Ave Elmhurst, IL 60126-2531
West Automotive Service Inc.'s Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(257 Reviews)

RR
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ROBERT R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Very reliable, professional and fairly priced
I strongly recommend West Automotive for their capabilities in repairing cars.
Chuck K. from West Automotive Service Inc. responded on 03/22/2025 09:35 AM

We appreciate your strong recommendation for our auto repair services. It’s great to know that our capabilities have made a positive impression. Our team works hard to keep those wheels turning smoothly, and we love hearing feedback like yours. Here's to many more successful repairs!


WG
WILLIAM G.
Elmhurst, IL
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Fast and excellent service.
West Auto did a full 90,000 mile tuneup-motor oil, transmission oil, plugs, and associated tuneup labor. Also repaired two different rusted areas. It looks perfect! THANKS CHUCK AND MIKE
Chuck K. from West Automotive Service Inc. responded on 03/20/2025 09:38 AM

We appreciate your wonderful feedback! It sounds like your car has received quite the spa treatment. A full tune-up and rust repair? It's feeling younger already! We're glad to hear that Chuck and Mike took such great care of you. Wishing you many happy miles ahead!


JL
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JOAN L.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Excellent Servicee
Recently my car began making strange and worrisome noises, so I called Chuck at West Auto.
He identified the issues and made the repairs all in good time. As always, I received friendly and excellent service.
Chuck K. from West Automotive Service Inc. responded on 03/16/2025 09:35 AM

We're glad to hear that Chuck was able to silence the strange symphony your car was conducting. It's always nice when a trip to the shop feels more like a friendly visit rather than a frightening ordeal! We're delighted you received excellent service and timely repairs. Your car's newfound tranquility is our goal, and it sounds like we're hitting the right notes.


TK
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TERI K.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
The best place for car needs
West Automotive is a great place! Small or large issue doesnt matter. Chuck is great and will help you with all your needs. Highly recommend!
Chuck K. from West Automotive Service Inc. responded on 03/13/2025 09:36 AM

It's fantastic to hear you had a great experience at West Automotive! Whether it’s a tiny tickle or a full-blown automotive crisis, we’re here to tackle it all. Chuck is indeed a superstar in our team, always ready to lend a helping hand (and maybe a joke or two). Thanks for spreading the word and for your high recommendation! Your support keeps our engines running smoothly.


BB
Brooks B.
Illinois
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Brooks said they let him use a loaner vehicle and he really appreciated that.
Recommended
Chuck K. from West Automotive Service Inc. responded on 03/12/2025 09:36 AM

We're glad to hear that the loaner vehicle came in handy for you! It’s always nice to have a backup plan, especially when your car decides it needs a little spa day. We appreciate your taking the time to share your experience with us!


FG
Falco G.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Gina said they always give an honest estimate and they do good work.
Recommended
Chuck K. from West Automotive Service Inc. responded on 03/09/2025 10:36 AM

We appreciate you taking the time to share your experience! It’s always our goal to provide honest estimates and top-notch service, so it’s great to hear that we’re hitting the mark. If there’s anything else we can do to keep your vehicle in top shape, just let us know. After all, a well-maintained car is a happy car!


CZ
Chris Z.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2025
verified customerVerified Customer
Category: Service
Chris said they make the process easy to understand. He said they are clear about what they are going to do to take care of the problem, he appreciates the good work they do. They are fair and reasonably priced.
Recommended
Chuck K. from West Automotive Service Inc. responded on 02/26/2025 09:35 AM

We appreciate your detailed feedback! It's great to know that we could make the process as clear as a freshly cleaned windshield. We always strive to keep communication open and straightforward so you can be in the driver's seat—not just your car! It's wonderful to hear that you found our pricing fair and our work up to par. We're all about keeping your ride dependable without breaking the bank. Keep those wheels turning!


LL
Larry L.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Larry said everything gets done nicely and on time.
Recommended
Chuck K. from West Automotive Service Inc. responded on 02/13/2025 09:36 AM

We appreciate the time you took to share your experience! It sounds like our team hit the nail on the head, getting everything done nicely and right on schedule. We always aim to make your visit as smooth as a well-oiled machine. Thanks for choosing us!


MH
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MARTIN H.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
Great service always
Chuck and his team always do great work!
Chuck K. from West Automotive Service Inc. responded on 02/12/2025 09:35 AM

We’re delighted you’ve had such a positive experience with Chuck and the team! It sounds like they’ve finely tuned their automotive virtuosity to a science. If only fixing the world’s problems was as easy as fixing cars, right? We appreciate your support and look forward to keeping your vehicle in tip-top shape.


DA
DARRELL A.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
It’s all about Trust
To those who want to spend only what they need to, West Automotive is your best choice. Chuck,Mike and Randy are straight shooters. They tell it like it is and in no way try to take advantage. If you want honest, they are the guys!
Chuck K. from West Automotive Service Inc. responded on 02/03/2025 09:34 AM

It's fantastic to hear that you found us to be the honest folks on the block. We believe in keeping it real—no hidden fees or surprise plot twists here. Chuck, Mike, and Randy appreciate your shoutout, and we're glad you felt like you got exactly what you needed without any unnecessary extras. Here's to more straightforward car care adventures!


DP
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DAN P.
Villa Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
10
Brakes and roters
Been going here 15+ years, always fixed right the first time
Chuck K. from West Automotive Service Inc. responded on 02/01/2025 09:36 AM

It’s fantastic to hear from a long-time customer! Fifteen years of consistently getting it right is no small feat. We’re glad to be your go-to spot for all your automotive needs. Here’s to many more years of keeping your rides on the road without any hiccups!


VD
Vince D.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
Category: Service
Vince said everything was well done.
Recommended
Chuck K. from West Automotive Service Inc. responded on 01/19/2025 09:35 AM

We appreciate you taking the time to share your thoughts! It's fantastic to know that everything was well done—our team always aims for top-notch service. If there’s anything else we can assist you with in the future, just let us know!


BG
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BILL G.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent
I brought my car in for an unscheduled repair. Chuck immediately said he would work on it. The repair was completed in a very timely manner.
Chuck K. from West Automotive Service Inc. responded on 01/18/2025 09:35 AM

We appreciate you taking the time to share your experience! It sounds like Chuck really came through for you, like a superhero without a cape. We're glad that your unscheduled repair was handled quickly and efficiently. We know that unexpected car troubles can really throw a wrench in your plans, so it’s great to hear that we were able to get you back on the road in no time!


DB
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DIANNE B.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Excellent service
Great service...have been a satisfied customer for years.
Chuck K. from West Automotive Service Inc. responded on 01/18/2025 09:35 AM

We appreciate your loyalty over the years! It’s always a pleasure to know that we’re hitting the mark with our service. If our team were to give out gold stars for customers, you’d definitely be at the top of the list. Here’s to many more years of keeping your vehicle in tip-top shape!


MP
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MATT P.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Replace passenger side mirror
Chuck is my go to car mechanic. I wouldn’t go any where else.
Chuck K. from West Automotive Service Inc. responded on 01/18/2025 09:35 AM

We appreciate your loyalty to Chuck and our team at West Automotive Service Inc. It's great to hear he has earned your trust as your go-to mechanic. With all the twists and turns life throws at us, having a reliable mechanic is like having a map for the automotive wilderness. We're glad to be a part of your journey!


Displaying Review 1 - 15 of 257 in total
Service Coupons and Posts
Thank you for being a loyal part of the West Automotive family for over 20 years! 🎉 We're thrilled to keep your vehicles running smoothly—just like your trust in us! 🚗💨 Here’s to many more years of happy motoring! #CustomerLove #WestAutomotiveService
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Thank you for the awesome shoutout! 🎉 We're thrilled to hear you think Chuck is great and our work is top-notch. 🚗💪 Come back anytime—your car’s second home awaits! #AutoCare #QualityService
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Thanks for the fantastic review! We love giving your Buick the royal treatment. ?? Timeliness and a friendly smile are our specialties! Here’s to many more years of keeping your ride smooth! #WestAutoMagic #CustomerSatisfaction
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Thank you for trusting us over the years! ?? Chuck’s motto is “honesty is the best policy,” and we’re thrilled to have you as our loyal customer. Here’s to many more years of smooth rides! ? #WestAutoFam #TrustworthyService
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We're blushing! ? Thank you for the kind words! At West Automotive Service Inc., we believe in honest work and being your car’s best friend. ?? Your satisfaction keeps our engines running! #CustomerAppreciation #AutoRepairMagic
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Thank you for trusting West Automotive Service Inc. with your ride! ? We're thrilled you've found your auto home with us. Friendly faces and reliable service—it's like a car hug! ?️❤️ #AutoCare #HappyCustomer
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? We're thrilled that we could keep your car in top shape, George! Preventing issues is our specialty. Thank you for letting us take care of your 40,000 mile check-up! ⚙️? #HappyCustomers #AutoCare
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Hey there! ? We're glad we could sort out the issue with the fuel injector for you. Thanks for your support! We're always here to keep your car running smoothly. #CustomerSatisfaction #QualityService
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Thanks for the 5-star love, Mike! Chuck and the team are thrilled to keep you cruising smoothly. ?? #CustomerAppreciation #WestAutomotive
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Thanks for the trust, Kitt! Keeping your car in tip-top shape is our jam! ?? We appreciate your support and look forward to keeping you on the road. #CustomerAppreciation #AutoCare
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?? Wow! Thank you for the amazing review, Dennis! We're thrilled to hear that you're pleased with the work on your car. Chuck and the team are always here to provide top-notch service. We appreciate your trust in us! #CustomerSatisfaction #AutoRepair
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? Thank you for the 5-star review! Our team was glad to help with the battery light issue and provide a loaner car. We appreciate your patience and understanding. #CustomerSatisfaction #AutoRepair
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? Thank you for your kind words! We're thrilled you had a great experience with us. ? Our team is dedicated to providing excellent service and convenience. ? We're here for all your automotive needs! #WestAutoService #CustomerAppreciation #Elmhurst
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Thanks for the kind words, Joyce! ? We appreciate your trust in us to keep your vehicle running smoothly. #Elmhurst #WestAutomotiveServiceInc #AutoRepair #CustomerSatisfaction
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Thanks for the kind words, Bill! ? We're so glad to have been able to work on your cars and your kids' cars for all these years. We strive for top-notch service and honest pricing. #WestAutomotiveServiceInc #Elmhurst
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