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West El Cajon Automotive & Transmission

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(915 Reviews)
80
Write a Review
Schedule Appointment

Score Details

5 stars
86%
4 stars
8%
3 stars
2%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
6
Total ReScores™
4.8
ReScore™ Average
80
Net Promoter Score ®

Business Details

About

When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more

Categories
Auto Repair, Oil Change, Car Maintenance
Contact
(619) 440-4044
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
844 N Johnson Ave El Cajon, CA 92020
Get Directions
West El Cajon Automotive & Transmission's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(915 Reviews)
Write a Review
Recent Reviews
JY
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Jacob Y.
Santee, CA
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2025
verified customerVerified Customer
9
Been holding off on reviewing until my truck was all good.
These guys were extremely helpful. I bought an old truck, and brought it here with concerns about the transfer case. They gave me the full inspection (worth the $$) and told me that that is probably a very low priority right now. They understood that I just payed for the truck out of pocket, and kept budget in mind when making recommendations on repairs needed. They helped me prioritize what should be done first, and the order in which to proceed with further repairs. It was expensive, I won't lie. But knowing that there's now a 2yr warranty on the parts that were replaced make it worthwhile. I've already recommended this shop to my friends, and I'll likely continue to bring my truck and other car here for further repairs. I'm beyond thankful for the whole team here.
LY
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Lori Y.
Santee, CA
Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Efficient, friendly, knowledgeable.
The service required was performed with no issues or surprises.
NM
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Natalie M.
San Diego, CA
Volkswagen Jetta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Amazing team
I enjoyed being there, it was hassle free and was completely recognized/validated when I spoke about my concerns. They took everything I said and checked all I wanted them to check. I appreciate their help with a ride to and from my house. I will be coming back for any of my car maintenance needs. Thank you guys
CW
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Connor W.
La Mesa, CA
Chevrolet Equinox
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/16/2025
verified customerVerified Customer
2
Expensive Experience
I an very disappointed with their efforts, It seems like we got a rookie and we paid for his training. The car was in the shop for 3 days and always with another issue that needed to be solved. Total cost was $5223. I felt they could have identified the problem sooner and at less cost. A very expensive check engine light.
Brian B. from West El Cajon Automotive & Transmission responded on 01/22/2025 09:31 PM

Connor, thank you for your time on the Phone the other day to discuss your concerns, You and Your Fathers satisfaction is of the highest priority to all of us here at the West Automotive Group. I appreciate that you and your father are happy with the repairs and service that you received, if there is anything that we can help with in the future Please feel free to reach out.  - Dean 

PG
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Paul G.
La Mesa, CA
Ram 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2025
verified customerVerified Customer
10
Amazing Customer Service
West El Cajon really helped me out! I had a major repair done at another shop in NorCal while away on business. That repair and part completely failed, leaving me in a bad spot. West Automotive worked with me and the other shop to get the repair done. Despite delays caused by the other shop West Automotive was patient and understanding. I worked with Ken at the front desk and he was extremely helpful, consistently keeping me updated on progress. I can't say enough good things.
RF
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Rand F.
Santee, CA
Mazda 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Great Service as Expected
I needed The BG fuel induction service and ATF exchange performed on our 2021 Mazda6 GT. Got in at my requested appointment time. Vehicle was ready for pick up at the expected time. At 30,000+ miles, I noticed, as expected, an increase in performance from the BG service on the freeway immediately. Thank you!
Verified Customer
Lakeside, CA
Subaru Forester
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2024
verified customerVerified Customer
7
Used car pre-purchase check
Seemed thorough. A couple items "needed" had already been done.
PG
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Penny g.
La Mesa, CA
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2024
verified customerVerified Customer
10
1999 Ford Ranger Check and Repair Services
24 Nov 2024 Ken was quite professional when assisting me with the services and repairs needed on my truck.
He kept in contact with me via the phone and reviewed the items I had covered with him before his tech moved forward with the work. He also called when items were found that were not covered. Without pressure, he gave me the opportunity to think about the new suggested repair items and costs before commencing with the work.
DB
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Dave or John B.
San Diego, CA
Volkswagen Golf
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2024
verified customerVerified Customer
7
Service
The results. Were good but took longer than I expected but I plan to come back in the future.
Verified Customer
San Diego, CA
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
10
Excellent service and very friendly and helpful staff
Ken was most helpful in discussing the work required for my vehicle. Christian was a great driver!
JJ
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Jerry J.
El Cajon, CA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2024
verified customerVerified Customer
10
Ford edge
They were thorough in finding the problem.
GB
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Gary B.
El Cajon, CA
BMW 3 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2024
verified customerVerified Customer
10
Out freaking standing!
I’ve been coming to West El Cajon for over 5 yrs now and all I can say is superb service! I like them because of their quick turn around on most of the work and they are pretty competitive pricing wise!
DS
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Dan S.
El Cajon, CA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2024
verified customerVerified Customer
10
Loved it
It was such a great experience truck runs beautiful
CG
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Craig G.
El Cajon, CA
Land Rover Range Rover
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2024
verified customerVerified Customer
10
Excellent and communication was perfect
They get the job done professionally, I highly recommend them
MG
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Mike g.
El Cajon, CA
Land Rover Range Rover Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2024
verified customerVerified Customer
10
Prompt and informative
Excellent customer service and great work replacing rotors and pads for our family's Range Rover Sport.
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