When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more
Nancy, we are truly sorry to see you go as I stated in our previous conversations. If we can help you with any questions, or other vehicle-related service or repair needs please feel free to reach out as we are here to help - Brian.
Frank,
I am truly sorry for the delay in service and returning your vehicle to you, Unfortunately we have been hit extremely hard with this flu and cold season and have had multiple employees out for several days, this is not an excuse, Just the actual fact that have caused delays in our service schedule recently. Please except my sincerest apology as this is not the norm and your satisfaction is of the highest Importance to us all here at the West Automotive Group. - Brian
Steve, First and foremost we would like to Thank you for the trust you place in all of us here at The West Automotive Group when it comes to you allowing us to service and repair your 2011 Ford Escape, The Satisfaction of every client is of the utmost importance to us all. I do understand repairs can be expensive, Unfortunately you are comparing the cost of this ignition assembly to aftermarket suppliers you found locally or on line, we replaced your Ignition with a factory Ford Part that was procured from a local Ford dealer, yes the cost is higher than the components you have sourced on line, but it is also a factory part that is higher quality, we do not install or sell low quality components as we guarantee every repair 2 Years or 24,000 Miles at the least. And that is why we recommended and installed a factory part that will give you another 100,000 miles of quality service. I hope this helps you understand the cost of components along with the quality we put into every single repair. If you have any further questions, please feel free to reach out as I am here to help. Brian
Patrick, First and foremost thank you for the confidence you place in us when it comes to servicing or repairing your 2019 Jeep Grand Cherokee Trailhawk, here at the West automotive Group, our client’s Satisfaction is of the highest priority. I am aware your vehicle was in and had the timing cover Gaskets and seals replaced as the timing cover was leaking profusely, I am also aware that a few days and 200 Miles later a leak appeared, as you are aware we brought the vehicle right back in and inspected to find one of the new cam seals had Failed, We replace the Cam seal at no charge to you under warranty and had you on the road quickly, I do apologize for the Inconvenience, but this is exactly why we give a 2 Year 24,000 Warranty on all our repairs, even though a part or seal is new you can experience a failure as your vehicle experienced. I hope we were able to meet your expectations in relation to the quick speed we addressed your concern, and your vehicle was immediately repaired under warranty. As far as the time required for the Initial repair, very few vehicles require 3 weeks of time with us, I feel that may have been a misunderstanding as to the repair timeline, as typically a repair of this size is 7 -10 working days max. The verbal statement that you mentioned hearing in the service office was not in relation to your vehicle. I would like to apologize for any confusion in relation to the conversations taking place in the service office, please understand we have a large number of clients and vehicles in work at any given time so there are often multiple different conversations going on with our team. If there are any further concerns, please feel free to reach out as you can see, we are all here to help when it comes to your vehicles – Brian Bowersock.