business image

West Escondido Automotive & Transmission

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 Reviews)
80
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores
4.3
ReScore Average
80
Net Promoter Score ®

Business Details

About

When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more

Categories
Auto Repair, Car Maintenance, Smog
Contact
(760) 741-0071

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2200 Auto Park Way Ste A Escondido, CA 92029-1346
West Escondido Automotive & Transmission's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 Reviews)

SF
gravatar
Steve F.
Cardiff By The Sea, CA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Freindly, knowledgeable,professional service.
I had an electrical issue with my 2003 Dodge truck. Very tough to find the issue,but your tech did. I dont believe there are many shops that could find this problem now days. Had to toubleshoot the old school way,no diagnostics. Service manager Matt was excellent in keeping me informed of the progress and seeing the project through to the end. All in all, I was treated very well. You guys truly do put people before profit, just as you advertise. Youve earned my business.

SG
gravatar
Scott G.
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2025
verified customerVerified Customer
9
Jeep Visit
They were able to diagnosis and complete repairs within 24 hours.

BM
gravatar
Brian M.
Escondido, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2025
verified customerVerified Customer
9
Courteous and professional
They did a great job of making the repairs I brought the vehicle in for.They were courteous and professional.They failed to clean up after themselves and fluids were leaking on my driveway.I cleaned the mess up myself and I think the leaks have stopped.If I see more oil on my driveway you will be hearing from me.If not for this,I would of given them 5 stars.

SA
gravatar
Steve A.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2025
verified customerVerified Customer
10
Excellent overall.
Price was considerably lower than my Dealer estimate for a repair plus several service items. Appointment was easy to schedule and my car was in within a day. Car with 150,000+ miles is now running like new. Only feedback is that it did take two requests to get the updated estimate sent to me, and I did not receive the AAA discount after presenting my card at check out. The discount was acknowledged, and a new receipt was printed, but the total price was the same. When I asked about the discount, I was told it was added.

NP
gravatar
Nancy P.
Escondido, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2025
verified customerVerified Customer
2
high service prices
looking for a new service provider.
Brian B. from West Escondido Automotive & Transmission responded on 01/23/2025 07:28 AM

Nancy, we are truly sorry to see you go as I stated in our previous conversations. If we can help you with any questions, or other vehicle-related service or repair needs please feel free to reach out as we are here to help - Brian.


FF
gravatar
Frank F.
Escondido, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/19/2025
verified customerVerified Customer
6
Service
Took 5 days to complete basic maintenance was the only disappointment.
Brian B. from West Escondido Automotive & Transmission responded on 01/22/2025 09:39 PM

Frank, 

I am truly sorry for the delay in service and returning your vehicle to you, Unfortunately we have been hit extremely hard with this flu and cold season  and have had multiple employees out for several days, this is not an excuse, Just the actual fact that have caused delays in our service schedule recently.  Please except my sincerest apology as this is not the norm and your satisfaction is of the highest Importance to us all here at the West Automotive Group. - Brian  


MO
gravatar
Margie O.
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
verified customerVerified Customer
10
Fixing the car
The service was very good. The service advisor was very articulate about were the issues, and gave us enough information to get the issues fixed. We were quite satisfied and happy to get the car back when it was finished.

MF
gravatar
Melissa F.
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2025
verified customerVerified Customer
10
I am a return client. I am satisfied with the services.
Staff is so kind and friendly. Everyone was attentive to me and my needs.

JG
gravatar
John G.
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Great Experience
I recently had my Kia at a local Kia Dealer Service Dept for a recall. They completely botched the job and then told me I needed to spend $4k on a new transmission. I took it to West Automotive where they quickly diagnosed the problem as faulty wiring connections on 5 of the 20 connections the dealership service dept made. I had no idea that the overpriced dealership service departments could be this incompetent and dishonest. Thank you West Automotive for fixing my car at a reasonable price. I am very happy with your work.

SH
gravatar
Steve H.
Escondido, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2024
verified customerVerified Customer
6
Service good. Part expensive
Service was fine and timely. Cost for the replacement ignition lock assembly at $347 was steep compared to online or local parts stores. $45 to $188.
Brian B. from West Escondido Automotive & Transmission responded on 11/25/2024 02:05 PM

Steve, First and foremost we would like to Thank you for the trust you place in all of us here at The West Automotive Group when it comes to you allowing us to service and repair your 2011 Ford Escape, The Satisfaction of every client is of the utmost importance to us all.  I do understand repairs can be expensive, Unfortunately you are comparing the cost of this ignition assembly to aftermarket suppliers you found locally or on line, we replaced your Ignition with a factory Ford Part that was procured from a local Ford dealer, yes the cost is higher than the components you have sourced on line, but it is also a factory part that is higher quality, we do not install or sell low quality components as we guarantee every repair 2 Years or 24,000 Miles at the least. And that is why we recommended and installed a factory part that will give you another 100,000 miles of quality service.  I hope this helps you understand the cost of components along with the quality we put into every single repair.  If you have any further questions, please feel free to reach out as I am here to help. Brian   


Verified Customer
Escondido, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2024
verified customerVerified Customer
9
Engine issue diagnosis
Diagnosed engine problem and gave good advice on how to proceed with manufacturer.

Verified Customer
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
excellent service
They are always prompt, courteous, and professional. Jobs well done and reliable.

Verified Customer
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2024
verified customerVerified Customer
10
I am extremely pleased with my service
They go above and beyond, I feel very confident that I'm receiving the best service.

LG
gravatar
Larry G.
Escondido, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2024
verified customerVerified Customer
10
Great service
Everyone so friendly and helpful and very professional as always took good care of my vehicle took me home and brought me back after work was done a great job by Everyone thank you

PW
gravatar
Patrick W.
Escondido, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2024
verified customerVerified Customer
0
Car still leaks oil and fact much worse this time
I got a call saying my vehicle was ready which is odd because the original call said it would take three weeks to fix but anyway my car is leaking oil at a greater rate in my driveway than it was before I brought it in and I paid $3500 for this fix and when I was picking it up, I heard a guy - Will, say something about how he didn’t even know how the mechanic actually did the test drive on it so that’s very unsettling knowing that I just paid $3500 and I still see the transaction with that verbal comment in my ears
Brian B. from West Escondido Automotive & Transmission responded on 11/16/2024 10:59 AM

Patrick, First and foremost thank you for the confidence you place in us when it comes to servicing or repairing your 2019 Jeep Grand Cherokee Trailhawk, here at the West automotive Group, our client’s Satisfaction is of the highest priority. I am aware your vehicle was in and had the timing cover Gaskets and seals replaced as the timing cover was leaking profusely, I am also aware that a few days and 200 Miles later a leak appeared, as you are  aware we brought the vehicle right back in and inspected to find one of the new cam seals had Failed, We replace the Cam seal at no charge to you under warranty and had you on the road quickly, I do apologize for the Inconvenience, but this is exactly why we give a 2 Year 24,000 Warranty on all our repairs, even though a part or seal is new you can experience a failure as your vehicle experienced. I hope we were able to meet your expectations in relation to the quick speed we addressed your concern, and your vehicle was immediately repaired under warranty.  As far as the time required for the Initial repair, very few vehicles require 3 weeks of time with us, I feel that may have been a misunderstanding as to the repair timeline, as typically a repair of this size is 7 -10 working days max. The verbal statement that you mentioned hearing in the service office was not in relation to your vehicle. I would like to apologize for any confusion in relation to the conversations taking place in the service office, please understand we have a large number of clients and vehicles in work at any given time so there are often multiple different conversations going on with our team. If there are any further concerns, please feel free to reach out as you can see, we are all here to help when it comes to your vehicles – Brian Bowersock.     

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.