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West Miramar Automotive & Transmission

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,194 Reviews)
64
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
64
Net Promoter Score ®

Business Details

About

When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. We understand you rely on your vehicle, so you expect it to be restored to top driving and safety conditions. You also expect prompt service and a fair price. You should expect these things! You should also know that West Automotive Group’s facilities have been meeting these expectations for many years since we first opened back in 1993. That’s probably why we enjoy so much repeat business! All of us consider our facilities to be the finest auto repair and transmission service providers in all of San Diego County ...more

Categories
Car Maintenance, Oil Change, Auto Repair
Contact
(858) 457-5716

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
5726 Miramar Rd San Diego, CA 92121-2523
West Miramar Automotive & Transmission's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,194 Reviews)

JT
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Jackson T.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
10
Oil Filter And Lub Service With 40 Point Vehicle Inspection
The check-in process and shuttle service were provided in a highly professional, convenient and friendly manner. The service of the car was thorough, and completed in a reasonable time. I plan to continue having my car serviced at West Miramar Automotive & Transmission.

Verified Customer
San Diego, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/17/2024
verified customerVerified Customer
5
Oil change and inspection
The staff, Brandon and Miranda, was accommodating and answered all my questions. The oil change was fine; I have not notice any leaks. What I am not happy with is that when they did the inspection of the cabin air filter they did not replace or lost one of the glove box stoppers. Now there is a hole where the stopper used to be and the glove box is being held up by only on stopper and I have to get a replacement for the missing one.
Brian B. from West Miramar Automotive & Transmission responded on 12/17/2024 07:52 PM

I am truly sorry you’re having a concern about your glove box, all of us here at the West Automotive Group are here to help. I know as soon as we saw your concern and review, Brandon Reached out right away and advise you to please bring your Hyundai in for us to inspect and see if something went Ary with the Installation of the cabin air filter and reinstall of the glove Box, If there is a component missing, as Brandon stated we will be happy to get everything corrected and installed properly for you, something may have failed and we truly apologize for the Inconvenience but we will make it right. Thank you for the confidence you have in us for allowing us to service your vehicle for years and please know we are here to make sure you are 100% satisfied. - Brian


KF
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Keith F.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Super
Brandon and Miranda are top notch professionals in every way! Courteous, knowledgeable, helpful, honest, customer-centered--the list goes on.

NS
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Nicole S.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Awesome Team
I appreciate good customer service and this group delivers! Thank you.

MM
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Marcus M.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2024
verified customerVerified Customer
10
AC Cleaning
Had my Car AC Cleaned
Call them up and he knew exactly what needed to be done. Very knowledgeable staff
Hand down I will be back
Thanks

Verified Customer
San Diego, CA
Volkswagen Corrado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2024
verified customerVerified Customer
10
Great
Friendly and efficient. Will recommend to others

KP
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Kelley P.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
verified customerVerified Customer
10
Awesome
The mechanics that worked on my vehicle were great. They were honest and treated my vehicle like it was their own, which is exactly what I want.

Verified Customer
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2024
verified customerVerified Customer
10
Fast and Reliable
Had never been to this place, front girl was able to get me an appointment for same day for a smog check, very fast service and easy process.

MO
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Monica O.
Rancho Santa Fe, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2024
verified customerVerified Customer
10
2014 Honda Accord Service
I’ve been coming to this place for a few years now and they always take good care of me and my car. They’ve always provided me a ride to and from work when my car has had to stay there over the day. They’ve always been honest with me when I’ve asked if this is something that needs to be fixed right now or if it can wait. The whole staff makes you feel like family and they have great pricing. I give them a 10/10!

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2024
verified customerVerified Customer
10
My Car Broke Down, Early Morning, Towed to West Miramar Automotive & Transmission
Brandon was the first to meet me as the Tow Truck brought my car in to the Shop, he greeted me right away even though it was very early in the morning. He had me go inside the office and even offered me coffee right away, he made me feel at ease and glad that AAA had sent me to this business. Brandon checked out my car and asked me some questions, then secured my car as it was able to roll backwards very easily. He then went right to work on my work order and explained to me what he thought the problem might be and then told me he would be in touch with me as soon as he knew for sure. Brandon called me latter and let me know what they had found , how much it would cost and how soon it would be ready, Everything worked out very well and the car was fixed the next day and Brandon even had a Car come to get me and bring me back to the Shop, Everyone was very Pleasant and did a great job of making me feel at ease, I am a Disabled Veteran with PTSD, and this is very important to me, Thank You So Much !

Verified Customer
San Diego, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2024
verified customerVerified Customer
8
Replaced engine
Had my engine replaced. The replacement is working well so far. Communication could be better as I had to initiate and inquire about the progress.

TD
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Tara D.
Del Mar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2024
verified customerVerified Customer
10
Repair oil leak and
Brandon and his staff of skilled mechanics fixed an oil leak I've had for years at a very reasonable price. I found Brandon, the Store Manager, to be very positive and extended care for the car beyond what was charged. I've been a customer for 15 years, and he is one of the best store managers I've experienced, so helpful and willing the go the extra mile. The workmanship has always been good, and I feel safe and taken care of in a most professional way. With my 2003 Honda CRV in their hands, I am not worried. They're GREAT, and I am very happy.

LT
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Lisa T.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Smog check
Awesome service

PE
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Paul E.
San Diego, CA
Chevrolet Forward Control
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2024
verified customerVerified Customer
9
helpful is a good description
thank you, having the pick-up or drop off service was a must have for me. the parking is not easy but it is what it is. i wonder if they do tune-ups for large items like a motorhome.

CP
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Christopher P.
San Diego, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
verified customerVerified Customer
10
Does good work, could be more proactive about communication
I had a major service done on my 2011 Hyundai Tucson (new AC system, brakes, valve cover gasket). This shop was great at diagnosis, explaining what went wrong, and giving me options. I love that the new parts come with a warranty. The quality of work seems good, but I've only had the car back for a week. The front-desk guy is very busy doesn't proactively call you, so I just called once per day to check in and that solved all my communication issues.
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