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West Street Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(168 Reviews)
82
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
82
Net Promoter Score ®

Business Details

About

Looking for an auto repair shop you can count on to keep your vehicle running smoothly? Look no further than Absolute Auto Repair Center! Our team of highly skilled technicians is well-equipped to handle a wide range of services for all types of vehicles.



We understand that dealing with vehicle issues can be a frustrating and
Looking for an auto repair shop you can count on to keep your vehicle running smoothly? Look no further than Absolute Auto Repair Center! Our team of highly skilled technicians is well-equipped to handle a wide range of services for all types of vehicles.



We understand that dealing with vehicle issues can be a frustrating and time-consuming experience, which is why we offer comprehensive diagnostic services. Our team will use their expertise and cutting-edge equipment to quickly and accurately diagnose any issues your vehicle may be experiencing, such as strange sounds, vibrations, or failure to start, and provide an effective solution.



At Absolute Auto Repair Center, our ultimate goal is to help you extend the lifespan of your vehicle through top-quality auto repair services. Whether you need routine maintenance, urgent repairs, or have any questions about your vehicle, our team is always here to assist you!
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 632-6400

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
240 West St Gardner, MA 01440
West Street Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(168 Reviews)

PM
Paul M.
Gardner, MA
2014 Dodge C/V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Easy straightforward
Had a problem with my work van and they fix it quickly. No hassle.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Honest people
professional and caring, will not try and over sell. Explains everything. Highly recommend

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Great to deal with
Fixed my belt for a great price and also fixed my front lip that was hanging free of charge. Higly recommend amd will be going back in the future.
Bryan C. from West Street Service Center responded on 02/21/2025 09:36 AM

We appreciate your feedback regarding your recent experience at West Street Service Center. It is gratifying to know that our team was able to effectively resolve the issue with your belt and address the front lip maintenance at no additional cost. Your recommendation is invaluable to us, and we look forward to continuing to provide you with quality service in the future. Thank you for choosing our center for your automotive needs.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
10/10 :)
Everyone was very kind, professional, and prompt. Always a very good experience. Thank you!
Bryan C. from West Street Service Center responded on 02/20/2025 09:37 AM

We sincerely appreciate your positive feedback regarding your experience at West Street Service Center. It is gratifying to hear that our staff's professionalism and promptness contributed to your overall satisfaction. We strive to maintain an environment that is both welcoming and efficient, and it is encouraging to know that we have succeeded in this regard. Your support is invaluable to us, and we look forward to continuing to provide you with excellent service.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Quality convenience!
Excellent customer service! I just started to use their services after a great recommendation and I have no regrets! They made my car feel brand new, I even added a last minute request to check my tire and they were happy to help, not only they found the issue and it was less than $25 to fix!!! Best services I have had in a long time. Extremely thorough they even tightened a plate under my car that just the rivets are always needing to be replaced, I left with no rattling under their from the shield! Thank you for such a great experience.
Bryan C. from West Street Service Center responded on 02/18/2025 09:39 AM

We appreciate your positive feedback regarding your recent experience at West Street Service Center. It is pleasing to know that our customer service met your expectations and that you found our team both helpful and accommodating. Ensuring that your vehicle receives thorough attention is a priority for us, and we are glad that the additional tire inspection and minor repairs contributed to your overall satisfaction. Your recognition of our detailed work in resolving issues is invaluable, as we strive to provide top-notch service for our customers. Thank you for choosing us for your automotive needs.


RB
Ryann B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
9
Great service
Work done quickly and efficiently
Bryan C. from West Street Service Center responded on 02/17/2025 09:34 AM

We appreciate your feedback regarding the efficiency and speed of our services. It is our commitment to provide high-quality service while respecting our customers' time, and we are pleased to hear that we met your expectations. Your support is invaluable to us, and we look forward to continuing to serve you in the future.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Fast service
Fast and courteous service. I brought my suv in for 8 am and it was done by 9:55 am. I had an alignment done.
Bryan C. from West Street Service Center responded on 02/17/2025 09:34 AM

Thank you for taking the time to share your experience at West Street Service Center. We are glad to hear that you were pleased with the speed and courtesy of our service staff. We understand the importance of efficient service, especially when it comes to vehicle maintenance, and it is encouraging to know that we met your expectations in completing your SUV's alignment in a timely manner. Your satisfaction is important to us, and we appreciate your business. Should you require further assistance or services in the future, we are here to help.


NH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Engine warning light was on.
Diagnosed efficiently at no cost.
Bryan C. from West Street Service Center responded on 02/14/2025 09:37 AM

Thank you for taking the time to share your experience with us. We are pleased to hear that you found the diagnosis process efficient and that we could assist you without any cost. Ensuring our customers receive a reliable and timely service is a priority for us, and we appreciate your acknowledgment of our efforts. Your feedback is invaluable, and we hope to continue meeting your expectations in the future.


RS
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Rocco S.
2017 Dodge 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Great job
As always, your employees do a great job. They have always been professional and do excellent work. Very happy going there.
Bryan C. from West Street Service Center responded on 02/13/2025 09:36 AM

We sincerely appreciate your positive feedback regarding your experiences at West Street Service Center. It is gratifying to know that our employees have consistently met your expectations with their professionalism and quality of work. Your satisfaction is of utmost importance to us, and we are pleased to have you as part of our community. Thank you for your continued support.


KN
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Karen N.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Great experience.
From start to finish, everything went smoothly. What was at first thought to be a major repair turned out not to be so. And they even want to recheck the car in a week or so just to make sure. That goes above and beyond!
Kelly B. from West Street Service Center responded on 02/11/2025 05:26 AM

We appreciate your feedback regarding your recent experience at West Street Service Center. It is gratifying to learn that you found the repair process to be seamless and that what appeared to be a significant issue was ultimately resolved with ease. Our commitment to thoroughness is reflected in our willingness to reassess your vehicle in a week’s time, as we aim to ensure your continued satisfaction and the reliability of your car. Your recognition of our efforts to go above and beyond reinforces our dedication to providing exceptional service. Thank you for choosing us for your automotive needs.


DW
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Donna W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Paid less than I thought I would pay
They gave me an appointment sooner than what I've waited for at other garages. They don't fix more than what's necessary to get your car back on the road. And the bill has always been less than expected. The problem I was having with my car, is gone. Thank you!
Bryan C. from West Street Service Center responded on 02/08/2025 09:37 AM

We appreciate your detailed feedback regarding your recent experience at West Street Service Center. It is gratifying to hear that our team was able to accommodate your appointment in a timely manner, as we understand the importance of getting our customers back on the road promptly. Your satisfaction with the approach we take towards repairs, focusing only on what is necessary, aligns with our commitment to providing honest and efficient service. It is also reassuring to know that our pricing has met your expectations, reinforcing our efforts to deliver valuable service to our clients. We remain dedicated to addressing any automotive concerns you may have and are pleased to learn that the issues you experienced with your vehicle have been resolved. Your support is invaluable to our continued commitment to quality service.


CD
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Thanks for taking care of my car for the 13 years we have lived in Gardner. Great service and recommend to others!!
Thanks for taking care of my car for the 13 years we have lived in Gardner. Great service and recommend to others!!
Bryan C. from West Street Service Center responded on 02/05/2025 09:36 AM

We sincerely appreciate your long-standing loyalty to West Street Service Center over the past 13 years. It is gratifying to know that our commitment to providing great service has met your expectations. Your recommendation to others holds significant value for our team, and we remain dedicated to maintaining the high standards that have earned your trust. Thank you for choosing us for your automotive needs.


Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2025
verified customerVerified Customer
0
Kept vehicle long. Did unnecessary work
My vehicle was at the shop 3.5 days.. eventually they tested and decided to replace battery and that ended up not being the problem. As I had stated to them on the phone when it was towed in.
Still had to pay for battery replacement &
labor though…
Sophia H. from West Street Service Center responded on 02/02/2025 09:04 AM

hi Kaleigh, 
we always try our best to squeeze people in as soon as possible, we are a very busy shop and it is always our top priority to make sure we get people's cars back to them in a timely manner. We always make sure customers are aware when they're vehicles are towed in that we will squeeze them in between appointments and sometimes it might be a couple days. Unfortunately when we did look at your vehicle your battery did test poor, but you don't know if there are other problems with the vehicle until you get it started which is why we say "we will have to start with". I'm sorry you had a negative experience and if there is anything we can do to make this right please give us a call so we can resolve this situation. 


KP
Kathy P.
Hubbardston, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Satisfied customer
Wonderful service and communication
Bryan C. from West Street Service Center responded on 01/30/2025 09:35 AM

We appreciate your positive feedback regarding the service and communication at West Street Service Center. It is gratifying to know that our efforts to maintain a high standard of customer service have met your expectations. Your satisfaction is paramount to us, and we strive to foster a welcoming and efficient environment for all our clients. Should you require any further assistance, please do not hesitate to reach out to us. Your support is invaluable.


AN
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ann n.
Fitchburg, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2025
0
Worst company ever
Called for a tow through aaa quoted 1016 to 1145 and it is now 100 pm and still a no show.
Offers and Posts
💥 We're all about going the extra mile here! 🚗 Ed and our fantastic team are dedicated to your safety and satisfaction. Thanks for the kind words! Together, we're driving to excellence! 🏆 #CustomerCare #WestStreetServiceCenter
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Happy to turn your car troubles into a quick fix! 🚗✨ A broken CV axle sounds much better than a pricey clutch issue. Thanks for trusting us to get you back on the road! We're here for all your auto woes! #WestStreetServiceCenter #AutoMagic
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Thanks for the glowing review! 🌟 We're thrilled to be one of the best in your book! Kelly and Sophie are always here to help without breaking the bank. Come on down and let us get you back on the road! 🚗💨 #WestStreetServiceCenter #TrustYourMechanic
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We're thrilled to hear you've been with us for over 20 years! 🎉 Your trust means the world to us, and we promise to keep your ride comfy and safe. Here’s to many more years together! 🚗💨 #CustomerAppreciation #WestStreetServiceCenter
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Thank you for the fantastic review! We're thrilled to know our team is making car troubles a little less troublesome ??. Our goal is to keep you on the road and smiling! Let's keep those wheels turning! #CustomerLove #WestStreetService ?
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Thanks for keeping us in the driver's seat for 20 years! ?✨ We’re thrilled to be your go-to for honest pricing and top-notch service. Here’s to many more miles together! ?️ #CustomerAppreciation #WestStreetServiceCenter
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We're thrilled to be your go-to mechanics! ?✨ Efficiency and honesty are our middle names—sort of! Thanks for trusting West Street Service Center with your auto needs. We promise to keep your ride in tip-top shape! #CarCare #TrustThePros
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We're thrilled to hear that you always have a pleasant experience with us! ? Our team aims to make auto maintenance as enjoyable as possible—who says car care can't be fun? ?? Thanks for your support! #CustomerJoy #WestStreetServiceCenter
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Thanks for the fantastic review! We're thrilled to hear your Buick's brakes are in tip-top shape. Remember, brakes are like superheroes—always there when you need them! ?? Enjoy safe travels! #BrakeOnIt #WestStreetServiceCenter
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We're thrilled to hear you had a speedy visit! ?? At West Street Service Center, we strive to make your experience as quick and painless as a pit stop. Thanks for trusting us with your ride! ?️? #CustomerSatisfaction #WestStreetService
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We're revved up about your kind words! ?✨ At West Street Service Center, honesty and friendliness are part of our engine oil! Thanks for trusting us to keep your ride running smoothly! #CustomerLove #AutoCare
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?✨ Emergency brake issues? No problem! We're thrilled you had a quick and budget-friendly experience with us. Your wheels deserve the best! We'll be here, ready to help you again. Thanks for the love! ? #CarCare #ServiceWithASmile
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We always aim for a top-notch pit stop ??! Thank you for recognizing our friendly team and great service! We love helping you hit the road with a smile. See you again soon for more "rev-views"! ? #CustomerAppreciation #WestStreetServiceCenter
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We're all about honesty—just like your Tacoma's brakes! ?️ Thanks for trusting us with your ride. Sometimes rust takes the wheel, but we’re here to steer you right. ?? #WestStreetService #AutoCare
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Thank you for the awesome review! ?? We're thrilled to hear your ride feels brand new! Ed Sr knows how to keep things running smoothly. Trust is our middle name! Your family is always welcome at West Street Service Center! ?️ #CustomerCare #BrakeTime
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?✨Wow, 20 years of trust? That’s no small feat! We’re thrilled to be your go-to spot in Gardner. Thanks for keeping us in your tire rotation! Here’s to many more years of smooth rides together! ?️? #WestStreetService #CustomerForLife
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We're thrilled to hear that you found our staff pleasant and informative! ?? Timely service is our jam! Thanks for the kind words – they're like fuel for our engines! ? #CustomerAppreciation #WestStreetServiceCenter
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We're thrilled you found our team so friendly and our work so awesome! ? We pride ourselves on making every installation look top-notch. Thanks for the shout-out! ?✨ Come see us again for more magic! #AutoLove #WestStreetServiceCenter
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We're blushing! ? Thank you for trusting us with your vehicles for over 40 years! We're thrilled to know we've been your go-to service station. Kelly sends a big wave! ?? #CustomerLove #WestStreetServiceCenter
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Thanks for recognizing our team! ? At West Street Service Center, going above and beyond is just our way of getting your engine purring! ?? We appreciate your support! #CustomerService #GoingTheExtraMile
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We’re revved up to hear you love our service every time! ?✨ Your satisfaction fuels our passion for what we do. Here’s to many more smooth rides! ?️ #GreatService #WestStreetServiceCenter
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Thanks for the feedback! We're thrilled to hear everything went smoothly. Timeliness is key—just like your favorite car running on time! ?✨ Keep cruising with us! #AutoService #CustomerSatisfaction
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We’re thrilled to keep you on the road! ?? Quality work and excellent service are our fuel! Thanks for trusting West Street Service Center—your gratitude keeps our engines running smoothly! ? #CustomerAppreciation #RoadReady
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We're blushing! ? Thank you for trusting us with your rides for over 20 years! ?? We promise to keep the wheels turning fast and your wallet happy. Here’s to many more trouble-free years ahead! #Grateful #LoyalCustomers
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Hey there, Steve! Thanks for the stellar review! We're thrilled to hear you've had such a positive experience with us. ?✨ Your trust means the world to us! #CustomerSatisfaction #AutoMaintenance
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Thanks for the bright review, Greg! Our team's commitment shows and we're thrilled to keep you in the loop with a smile ?. Thank you for choosing us! #CustomerSatisfaction #AutoCare
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Thanks for the stellar review, Dave! ? We're thrilled to hear that our service met all your expectations. Fast, friendly, and fair is what we aim for! #CustomerSatisfaction #AutoCare
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Thanks for the ⭐⭐⭐⭐⭐! We're thrilled you found our service fast and our prices fair. See you next time! ??️ #HappyCustomers #FastAndFair
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? Thank you for the amazing review! We're thrilled to hear about your positive experiences with our team. We promise to continue providing top-notch service with honesty and care. #CustomerAppreciation #AutoMaintenance
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Thanks for the kind words! ? We're thrilled you had a great experience with Kelly. We look forward to seeing you again for all your vehicle needs! #CustomerSatisfaction #FiveStarService
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Thanks for the stellar review, Dr. Richard! ? We're glad we could get that tire fixed up for you in no time. Drop by anytime for top-notch service! #FlatTireRescue #CustomerSatisfaction
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? Thanks for sharing your experience! We're glad we could get your son's car back on the road. Ryan will be thrilled to hear your kind words. We can't wait to have you back! #CustomersFirst #AutoCare
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Thanks for the fantastic review, Kamden! ? We're thrilled to hear that you're satisfied with our service. Your recommendation means the world to us! ?? #CustomerSatisfaction #FiveStarService
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Thanks for choosing West Street Service Center, Dan! ? We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again! #BestService #CarMaintenance
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Thanks for the love, Ryan! We're glad you had a great experience. Our team is all about making sure everyone drives away with a smile. ? #CustomerSatisfaction #DriveHappy
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Thanks for the 5 stars, Chuck! We're delighted you found our service fast and the price right. Your trust means the world to us! ?? #HappyCustomers #AutoMaintenance
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Thanks for the ⭐⭐⭐⭐⭐ review, Debra! We're thrilled to have been helpful and courteous. Our team is always here to keep your wheels turning smoothly! ?? #CustomerAppreciation #FiveStarService
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Thanks for the love, Tyler! ? We're glad Kell made your visit special. Turtles, cats, and Pandas are cool, but our service is the real rockstar! ?? #CustomerAppreciation #FiveStars
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Hey there, Fran! ? Thanks for the 5 stars! We believe in no surprises when it comes to your car ?️. We'll always give you a heads up. #CustomerSatisfaction #WestStreetServiceCenter
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Thanks for the 5-star review, David! ? We're delighted to hear that you found our service professional and thorough. Looking forward to serving you again soon! #CustomerAppreciation #AutoMaintenance
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Thanks for the shoutout! ??️ Our team is always here to keep your ride in top shape. Your continued support means the world to us! #CustomerSatisfaction #CarCare
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Thanks for trusting us with your car, Nancy! ? We're thrilled to hear that we could help! ?️ #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Dale & Fred! ? We're thrilled you had an excellent experience with us. Your trust means the world to us! ? #CustomerAppreciation #WestStreetServiceCenter
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Thanks for the 5-star review, Jim! We're delighted to hear you had a quick and efficient visit. ?? We appreciate your support! #HappyCustomers #FastService
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Thanks for the 5-star review, Brian! ? We're thrilled to hear that you had a great experience with us. Your kind words are like fuel to our engines! #HappyCustomers #WestStreetServiceCenter
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Thanks for the 5-star review, Dave! ?? We're thrilled to hear that our exceptional service and friendly staff made your experience top-notch. We're always here to keep your wheels turning smoothly! #AutoCare #CustomerAppreciation
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?Thank you for the awesome review! We're thrilled to hear that Dan provided top-notch service and nailed the diagnosis. We appreciate the recommendation! ? #CustomerAppreciation #AutoCare
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? Thank you for the awesome feedback! We take pride in clear communication and accurate estimates. Let's keep the cars rolling smoothly. ? #CustomerSatisfaction #AutoMaintenance
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????? Thank you for your kind words! We're glad you enjoyed our customer service. We appreciate your 5-star review! ?✨ #WestStreetServiceCenter #Gardner
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