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West Street Service Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(176 Reviews)
82
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
82
Net Promoter Score ®

Business Details

About

Looking for an auto repair shop you can count on to keep your vehicle running smoothly? Look no further than Absolute Auto Repair Center! Our team of highly skilled technicians is well-equipped to handle a wide range of services for all types of vehicles.



We understand that dealing with vehicle issues can be a frustrating and
Looking for an auto repair shop you can count on to keep your vehicle running smoothly? Look no further than Absolute Auto Repair Center! Our team of highly skilled technicians is well-equipped to handle a wide range of services for all types of vehicles.



We understand that dealing with vehicle issues can be a frustrating and time-consuming experience, which is why we offer comprehensive diagnostic services. Our team will use their expertise and cutting-edge equipment to quickly and accurately diagnose any issues your vehicle may be experiencing, such as strange sounds, vibrations, or failure to start, and provide an effective solution.



At Absolute Auto Repair Center, our ultimate goal is to help you extend the lifespan of your vehicle through top-quality auto repair services. Whether you need routine maintenance, urgent repairs, or have any questions about your vehicle, our team is always here to assist you!
...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(978) 632-6400

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
240 West St Gardner, MA 01440
West Street Service Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(176 Reviews)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
9
Replace starter in Silverado
West St towed me in and got the job done in less than 2 days, impressed with the efficient service !
Bryan C. from West Street Service Center responded on 03/29/2025 09:37 AM

We appreciate your positive feedback regarding your recent experience with West Street Service Center. It is gratifying to hear that our efficient service met your expectations, especially in completing your vehicle's towing and repairs in a timely manner. Our team is dedicated to providing prompt and effective assistance to our customers, and we are pleased to know that you found the service to be commendable. Your satisfaction is important to us, and we value your business.


LK
Laura K.
MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
You can always trust West Street!
I was having an odd problem with my vehicle where the “safety neutral switch” decided one day to malfunction. I couldn’t drive my car for a couple of months due to funds. Well West Street was able to come pick my car right up on a tow truck and bring it to the shop!

Kelly was the Advisor overlooking the progress on my car while Ed Sr. worked on my car.

I got my car back in excellent shape and I am VERY thankful for their service as well as the affordable pricing! Thank you so much!
Bryan C. from West Street Service Center responded on 03/27/2025 09:36 AM

We appreciate your positive feedback regarding your experience at West Street Service Center. It is gratifying to learn that you encountered a swift resolution to the issues with your vehicle, particularly with the malfunctioning safety neutral switch. Our team is committed to providing reliable service, and we are pleased to hear that our towing service met your needs effectively.We are glad that Kelly and Ed Sr. were able to assist you throughout the repair process and ensure that your vehicle was returned to you in excellent condition. Your satisfaction with both the quality of our service and our pricing is highly valued, and it motivates us to maintain our high standards.If there are any further questions or additional assistance needed, please do not hesitate to reach out.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
8
Replaced alternator
Quick service. Omar was excellent when car was towed.
Bryan C. from West Street Service Center responded on 03/27/2025 09:36 AM

We appreciate your feedback regarding your experience with West Street Service Center. It is gratifying to know that you received quick service during your visit and that Omar provided excellent assistance with your vehicle's towing needs. Your recognition of our staff's efforts contributes greatly to our commitment to quality service. Thank you for choosing us, and we look forward to serving you in the future.


Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2025
verified customerVerified Customer
9
Good work
The work was quick and done superbly was a little pricy but I understand for front back breaks rotors pads and exhaust leak and inspection I paid about 1500 but they did good work and gave my car back in a speedy fashion thanks west street I’ll be doing business again
Bryan C. from West Street Service Center responded on 03/20/2025 09:38 AM

We appreciate your feedback regarding your recent experience at West Street Service Center. It is gratifying to hear that you found our work to be efficient and of high quality. We strive to deliver excellent service, especially when it comes to important repairs such as brakes and exhaust systems.We understand your concerns regarding the pricing, and we always aim to provide transparent quotes that reflect the quality of parts and labor involved in our services. Your acknowledgment of the work performed is valued, and we are pleased that we could complete everything in a timely manner.Your continued patronage is important to us, and we look forward to assisting you with any future automotive needs.


DW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
9
The tow truck driver was fantastic
Found the problem and fixed it nicely but only driven twice so far but it feels good
Bryan C. from West Street Service Center responded on 03/20/2025 09:38 AM

We appreciate your feedback and are pleased to hear that our team was able to identify and rectify the issue effectively. Your satisfaction with the repairs is important to us, and we are glad to know that your vehicle is performing well during your initial drives. Should you have any further questions or require additional assistance in the future, please do not hesitate to reach out to us.


JC
James C.
Gardner, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2025
verified customerVerified Customer
10
Problem solved
Good job and a quick turnaround
Bryan C. from West Street Service Center responded on 03/13/2025 09:36 AM

We appreciate your feedback regarding the efficient service you received. It is gratifying to know that our commitment to quality and timely service met your expectations. Your support is invaluable to our effort to continually improve and serve our customers effectively. Thank you for choosing West Street Service Center.


VB
Vanessa B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Vehicle check
Everyone was so nice and very proficient! Got my vehicle back way ahead of time. And the price was very reasonable. Definitely think I found my new mechanics!
Bryan C. from West Street Service Center responded on 03/08/2025 09:36 AM

We sincerely appreciate your positive feedback regarding your recent experience at West Street Service Center. It is gratifying to hear that our team’s professionalism and efficiency met your expectations and resulted in your vehicle being returned ahead of schedule. We strive to provide competitive pricing while ensuring high-quality service. Your satisfaction is important to us, and we are pleased to be considered your new mechanics. Thank you for choosing West Street Service Center for your automotive needs.


PN
Pat N.
CLINTON, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Quality service
I have been servicing my cars for many years at West St. because they have proven to be efficient, reliable, and honest.
Bryan C. from West Street Service Center responded on 03/03/2025 09:34 AM

Thank you for your positive review. We appreciate your continued trust in West Street Service Center over the years. It is gratifying to know that you have found our services to be efficient, reliable, and honest. We remain committed to maintaining these standards and ensuring that your experience with us is consistently positive. Your feedback is invaluable, and we look forward to continuing to serve your automotive needs.


PM
Paul M.
Gardner, MA
2014 Dodge C/V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2025
verified customerVerified Customer
10
Easy straightforward
Had a problem with my work van and they fix it quickly. No hassle.
Bryan C. from West Street Service Center responded on 02/24/2025 09:34 AM

We appreciate your positive feedback regarding your recent experience with our service center. It is gratifying to know that we were able to address the issue with your work van efficiently and without inconvenience. Ensuring that our customers receive prompt and hassle-free service is of utmost importance to us. Thank you for choosing us for your vehicle needs, and we look forward to continuing to provide you with exceptional service in the future.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
10
Honest people
professional and caring, will not try and over sell. Explains everything. Highly recommend
Bryan C. from West Street Service Center responded on 02/23/2025 09:35 AM

Thank you for taking the time to share your experience with West Street Service Center. We are pleased to learn that you found our team to be professional and caring. Providing clear explanations and ensuring our customers feel informed is a priority for us. Your recommendation is greatly appreciated, as it reflects our commitment to honest service. We value your support and look forward to continuing to serve you in the future.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Great to deal with
Fixed my belt for a great price and also fixed my front lip that was hanging free of charge. Higly recommend amd will be going back in the future.
Bryan C. from West Street Service Center responded on 02/21/2025 09:36 AM

We appreciate your feedback regarding your recent experience at West Street Service Center. It is gratifying to know that our team was able to effectively resolve the issue with your belt and address the front lip maintenance at no additional cost. Your recommendation is invaluable to us, and we look forward to continuing to provide you with quality service in the future. Thank you for choosing our center for your automotive needs.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
10/10 :)
Everyone was very kind, professional, and prompt. Always a very good experience. Thank you!
Bryan C. from West Street Service Center responded on 02/20/2025 09:37 AM

We sincerely appreciate your positive feedback regarding your experience at West Street Service Center. It is gratifying to hear that our staff's professionalism and promptness contributed to your overall satisfaction. We strive to maintain an environment that is both welcoming and efficient, and it is encouraging to know that we have succeeded in this regard. Your support is invaluable to us, and we look forward to continuing to provide you with excellent service.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2025
verified customerVerified Customer
10
Quality convenience!
Excellent customer service! I just started to use their services after a great recommendation and I have no regrets! They made my car feel brand new, I even added a last minute request to check my tire and they were happy to help, not only they found the issue and it was less than $25 to fix!!! Best services I have had in a long time. Extremely thorough they even tightened a plate under my car that just the rivets are always needing to be replaced, I left with no rattling under their from the shield! Thank you for such a great experience.
Bryan C. from West Street Service Center responded on 02/18/2025 09:39 AM

We appreciate your positive feedback regarding your recent experience at West Street Service Center. It is pleasing to know that our customer service met your expectations and that you found our team both helpful and accommodating. Ensuring that your vehicle receives thorough attention is a priority for us, and we are glad that the additional tire inspection and minor repairs contributed to your overall satisfaction. Your recognition of our detailed work in resolving issues is invaluable, as we strive to provide top-notch service for our customers. Thank you for choosing us for your automotive needs.


RB
Ryann B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
9
Great service
Work done quickly and efficiently
Bryan C. from West Street Service Center responded on 02/17/2025 09:34 AM

We appreciate your feedback regarding the efficiency and speed of our services. It is our commitment to provide high-quality service while respecting our customers' time, and we are pleased to hear that we met your expectations. Your support is invaluable to us, and we look forward to continuing to serve you in the future.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Fast service
Fast and courteous service. I brought my suv in for 8 am and it was done by 9:55 am. I had an alignment done.
Bryan C. from West Street Service Center responded on 02/17/2025 09:34 AM

Thank you for taking the time to share your experience at West Street Service Center. We are glad to hear that you were pleased with the speed and courtesy of our service staff. We understand the importance of efficient service, especially when it comes to vehicle maintenance, and it is encouraging to know that we met your expectations in completing your SUV's alignment in a timely manner. Your satisfaction is important to us, and we appreciate your business. Should you require further assistance or services in the future, we are here to help.

Offers and Posts
🚗⚡️ We're thrilled to hear you had a speedy battery swap! At West Street, we aim to keep you charged up and rolling in no time. Thank you for your kind words! Ready for your next pit stop? 🛠️ #QuickService #AutoCare
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We love hearing that our overnight key drop made your life easier! 🚗💨 Quick service? That's just how we roll at West Street Service Center! Thanks for trusting us with your ride! #CustomerSatisfaction #AutoCare 🌟
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Thanks for the kind words! 🚗💨 We're thrilled to hear you enjoyed our work and friendly vibes. Our team loves keeping your ride in top shape! See you next time for more excellent service! 😄 #WestStreetServiceCenter #AutoCareExperts
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We're thrilled to hear your Mustang is back in top shape! 🚗💨 Our team loves turning 'oops' into 'woo-hoo!' Your happiness is our fuel! Thanks for trusting us with your ride. #CarCare #MustangMagic
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We’re revving with excitement over your kind words! 🚗💨 Thank you for your recommendation and for being part of the West Street family. We promise to keep your ride in tip-top shape! 🛠️ #CustomerAppreciation #WestStreetServiceCenter
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💥 We're all about going the extra mile here! 🚗 Ed and our fantastic team are dedicated to your safety and satisfaction. Thanks for the kind words! Together, we're driving to excellence! 🏆 #CustomerCare #WestStreetServiceCenter
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Happy to turn your car troubles into a quick fix! 🚗✨ A broken CV axle sounds much better than a pricey clutch issue. Thanks for trusting us to get you back on the road! We're here for all your auto woes! #WestStreetServiceCenter #AutoMagic
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Thanks for the glowing review! 🌟 We're thrilled to be one of the best in your book! Kelly and Sophie are always here to help without breaking the bank. Come on down and let us get you back on the road! 🚗💨 #WestStreetServiceCenter #TrustYourMechanic
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We're thrilled to hear you've been with us for over 20 years! 🎉 Your trust means the world to us, and we promise to keep your ride comfy and safe. Here’s to many more years together! 🚗💨 #CustomerAppreciation #WestStreetServiceCenter
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Thank you for the fantastic review! We're thrilled to know our team is making car troubles a little less troublesome ??. Our goal is to keep you on the road and smiling! Let's keep those wheels turning! #CustomerLove #WestStreetService ?
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Thanks for keeping us in the driver's seat for 20 years! ?✨ We’re thrilled to be your go-to for honest pricing and top-notch service. Here’s to many more miles together! ?️ #CustomerAppreciation #WestStreetServiceCenter
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We're thrilled to be your go-to mechanics! ?✨ Efficiency and honesty are our middle names—sort of! Thanks for trusting West Street Service Center with your auto needs. We promise to keep your ride in tip-top shape! #CarCare #TrustThePros
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We're thrilled to hear that you always have a pleasant experience with us! ? Our team aims to make auto maintenance as enjoyable as possible—who says car care can't be fun? ?? Thanks for your support! #CustomerJoy #WestStreetServiceCenter
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Thanks for the fantastic review! We're thrilled to hear your Buick's brakes are in tip-top shape. Remember, brakes are like superheroes—always there when you need them! ?? Enjoy safe travels! #BrakeOnIt #WestStreetServiceCenter
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We're thrilled to hear you had a speedy visit! ?? At West Street Service Center, we strive to make your experience as quick and painless as a pit stop. Thanks for trusting us with your ride! ?️? #CustomerSatisfaction #WestStreetService
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We're revved up about your kind words! ?✨ At West Street Service Center, honesty and friendliness are part of our engine oil! Thanks for trusting us to keep your ride running smoothly! #CustomerLove #AutoCare
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?✨ Emergency brake issues? No problem! We're thrilled you had a quick and budget-friendly experience with us. Your wheels deserve the best! We'll be here, ready to help you again. Thanks for the love! ? #CarCare #ServiceWithASmile
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We always aim for a top-notch pit stop ??! Thank you for recognizing our friendly team and great service! We love helping you hit the road with a smile. See you again soon for more "rev-views"! ? #CustomerAppreciation #WestStreetServiceCenter
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We're all about honesty—just like your Tacoma's brakes! ?️ Thanks for trusting us with your ride. Sometimes rust takes the wheel, but we’re here to steer you right. ?? #WestStreetService #AutoCare
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Thank you for the awesome review! ?? We're thrilled to hear your ride feels brand new! Ed Sr knows how to keep things running smoothly. Trust is our middle name! Your family is always welcome at West Street Service Center! ?️ #CustomerCare #BrakeTime
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?✨Wow, 20 years of trust? That’s no small feat! We’re thrilled to be your go-to spot in Gardner. Thanks for keeping us in your tire rotation! Here’s to many more years of smooth rides together! ?️? #WestStreetService #CustomerForLife
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We're thrilled to hear that you found our staff pleasant and informative! ?? Timely service is our jam! Thanks for the kind words – they're like fuel for our engines! ? #CustomerAppreciation #WestStreetServiceCenter
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We're thrilled you found our team so friendly and our work so awesome! ? We pride ourselves on making every installation look top-notch. Thanks for the shout-out! ?✨ Come see us again for more magic! #AutoLove #WestStreetServiceCenter
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We're blushing! ? Thank you for trusting us with your vehicles for over 40 years! We're thrilled to know we've been your go-to service station. Kelly sends a big wave! ?? #CustomerLove #WestStreetServiceCenter
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Thanks for recognizing our team! ? At West Street Service Center, going above and beyond is just our way of getting your engine purring! ?? We appreciate your support! #CustomerService #GoingTheExtraMile
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We’re revved up to hear you love our service every time! ?✨ Your satisfaction fuels our passion for what we do. Here’s to many more smooth rides! ?️ #GreatService #WestStreetServiceCenter
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Thanks for the feedback! We're thrilled to hear everything went smoothly. Timeliness is key—just like your favorite car running on time! ?✨ Keep cruising with us! #AutoService #CustomerSatisfaction
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We’re thrilled to keep you on the road! ?? Quality work and excellent service are our fuel! Thanks for trusting West Street Service Center—your gratitude keeps our engines running smoothly! ? #CustomerAppreciation #RoadReady
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We're blushing! ? Thank you for trusting us with your rides for over 20 years! ?? We promise to keep the wheels turning fast and your wallet happy. Here’s to many more trouble-free years ahead! #Grateful #LoyalCustomers
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Hey there, Steve! Thanks for the stellar review! We're thrilled to hear you've had such a positive experience with us. ?✨ Your trust means the world to us! #CustomerSatisfaction #AutoMaintenance
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Thanks for the bright review, Greg! Our team's commitment shows and we're thrilled to keep you in the loop with a smile ?. Thank you for choosing us! #CustomerSatisfaction #AutoCare
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Thanks for the stellar review, Dave! ? We're thrilled to hear that our service met all your expectations. Fast, friendly, and fair is what we aim for! #CustomerSatisfaction #AutoCare
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Thanks for the ⭐⭐⭐⭐⭐! We're thrilled you found our service fast and our prices fair. See you next time! ??️ #HappyCustomers #FastAndFair
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? Thank you for the amazing review! We're thrilled to hear about your positive experiences with our team. We promise to continue providing top-notch service with honesty and care. #CustomerAppreciation #AutoMaintenance
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Thanks for the kind words! ? We're thrilled you had a great experience with Kelly. We look forward to seeing you again for all your vehicle needs! #CustomerSatisfaction #FiveStarService
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Thanks for the stellar review, Dr. Richard! ? We're glad we could get that tire fixed up for you in no time. Drop by anytime for top-notch service! #FlatTireRescue #CustomerSatisfaction
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? Thanks for sharing your experience! We're glad we could get your son's car back on the road. Ryan will be thrilled to hear your kind words. We can't wait to have you back! #CustomersFirst #AutoCare
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Thanks for the fantastic review, Kamden! ? We're thrilled to hear that you're satisfied with our service. Your recommendation means the world to us! ?? #CustomerSatisfaction #FiveStarService
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Thanks for choosing West Street Service Center, Dan! ? We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to serving you again! #BestService #CarMaintenance
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Thanks for the love, Ryan! We're glad you had a great experience. Our team is all about making sure everyone drives away with a smile. ? #CustomerSatisfaction #DriveHappy
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Thanks for the 5 stars, Chuck! We're delighted you found our service fast and the price right. Your trust means the world to us! ?? #HappyCustomers #AutoMaintenance
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Thanks for the ⭐⭐⭐⭐⭐ review, Debra! We're thrilled to have been helpful and courteous. Our team is always here to keep your wheels turning smoothly! ?? #CustomerAppreciation #FiveStarService
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Thanks for the love, Tyler! ? We're glad Kell made your visit special. Turtles, cats, and Pandas are cool, but our service is the real rockstar! ?? #CustomerAppreciation #FiveStars
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Hey there, Fran! ? Thanks for the 5 stars! We believe in no surprises when it comes to your car ?️. We'll always give you a heads up. #CustomerSatisfaction #WestStreetServiceCenter
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Thanks for the 5-star review, David! ? We're delighted to hear that you found our service professional and thorough. Looking forward to serving you again soon! #CustomerAppreciation #AutoMaintenance
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Thanks for the shoutout! ??️ Our team is always here to keep your ride in top shape. Your continued support means the world to us! #CustomerSatisfaction #CarCare
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Thanks for trusting us with your car, Nancy! ? We're thrilled to hear that we could help! ?️ #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Dale & Fred! ? We're thrilled you had an excellent experience with us. Your trust means the world to us! ? #CustomerAppreciation #WestStreetServiceCenter
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Thanks for the 5-star review, Jim! We're delighted to hear you had a quick and efficient visit. ?? We appreciate your support! #HappyCustomers #FastService
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Thanks for the 5-star review, Brian! ? We're thrilled to hear that you had a great experience with us. Your kind words are like fuel to our engines! #HappyCustomers #WestStreetServiceCenter
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Thanks for the 5-star review, Dave! ?? We're thrilled to hear that our exceptional service and friendly staff made your experience top-notch. We're always here to keep your wheels turning smoothly! #AutoCare #CustomerAppreciation
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?Thank you for the awesome review! We're thrilled to hear that Dan provided top-notch service and nailed the diagnosis. We appreciate the recommendation! ? #CustomerAppreciation #AutoCare
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? Thank you for the awesome feedback! We take pride in clear communication and accurate estimates. Let's keep the cars rolling smoothly. ? #CustomerSatisfaction #AutoMaintenance
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????? Thank you for your kind words! We're glad you enjoyed our customer service. We appreciate your 5-star review! ?✨ #WestStreetServiceCenter #Gardner
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