Business Solutions
English Español
SureCritic / Auto Maintenance / Western Auto
business image

Western Auto

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(970 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

Auto repair shop in Grafton, Virginia Auto repair shop in Grafton, Virginia

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(757) 898-5047
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5813 George Washington Memorial Hwy Yorktown, VA 23692
Get Directions
Western Auto's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(970 Reviews)
Write a Review
Recent Reviews
SG
SCOTT G.
Hampton, VA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Excellent.
Great service and great people.
EE
Elizabeth E.
Poquoson, VA
Buick Enclave
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
Love Western Auto
I have been using Western Auto for over 20 years and my experience is always wonderful! The team is friendly and my vehicles are well taken care of.
AJ
gravatar
ALAN J.
Newport News, VA
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2025
verified customerVerified Customer
10
State inspection/oil change
In 3 words "I TRUST THEM ". I own several different vehicles that Western Auto has worked on for me, from new tires, oil changes, replacing wheel bearings, brakes and a/c . Prices are always reasonable. The people that work here are very helpful and courteous.
JK
Joanne K.
Yorktown, VA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Always great and courteous service. Highly recommend Western Auto Grafton, VA.
Great
FF
Frank F.
Yorktown, VA
Toyota RAV4
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2025
verified customerVerified Customer
8
Great service from Western Auto
I have had break problems for over 2 years. They squeaked very loudly. My breaks were new so that wasn’t the problem. This was the 3rd time I had my breaks looked at and there was nothing found. Today Western Auto took the time to find the problem and fixed it. Thank you so much. Also the young girl that works at the counter deserves a shoot out for her wonderful customer service. The only problem is they are so busy make sure you give them a day to do something as simple as an oil change.
LO
LINDA O.
Yorktown, VA
Jeep Gladiator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
verified customerVerified Customer
10
Fast friendly service
Always very helpful and Western Auto is our go to place for most anything car related.
Verified Customer
Yorktown, VA
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Always anazing
A great place to take vehicles.
JF
gravatar
Jerry F.
Williamsburg, VA
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Best Around
The only place I take my vehicles for inspections and service.
HL
Hank L.
Chesapeake, VA
Toyota Avalon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Awesome job, as usual
I drive to Yorktown from Alexandria because I have friends who live in Yorktown. But I time my trips so that I can get service done by Western Auto on my Toyota, which has 230,000 miles. I have never found a repair shop I like better. Just this last visit, I told them the suspension seemed rough and maybe it needs some new struts after 230,000 miles. The mechanic inspected the car, and said the front ones were leaking. I said should I replace the rear ones as well? He says he didn't see a problem with them. They had the chance to get more money out of me but they chose to be straight instead. I told him to go ahead and replace the rear ones as well. I hope they stay around a long time!
PD
gravatar
Peter D.
Yorktown, VA
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Awesome
The terrific threesome team of Amy, Brandon & Marty continue the bring the best service for your vehicles.
I was again saved a bunch of money in parts for my Jeep Wrangler by their research in purchasing quantity parts for less!
And ALL the mechanics in their shop are top notch!!
JC
Jeremy C.
Newport News, VA
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Great work
Great work, great prices, excellent customer service!
Verified Customer
Yorktown, VA
Audi Q7
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Work done, fast and accurately as always.
As usual, when I have mechanical problems with one of my four vehicles, I go to Western Auto. They fix it promptly and accurately.
Verified Customer
Yorktown, VA
Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
Always professional and thorough!
Always professional and thorough! I’ve been coming to them for more than 25 years!
GK
GARION K.
Yorktown, VA
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Tire rotation/alignment and state inspection
Given the fact that they are always busy, they not only got my vehicle taken care of in a timely manner, they also knew the vehicle I had despite it being my first time with them.
Verified Customer
Yorktown, VA
INFINITI Q60 Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
Oil change
Always excellent service
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.