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Westside Automotive Inc

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,066 Reviews)
90
Write a Review
Schedule Appointment

Score Details

5 stars
86%
4 stars
8%
3 stars
1%
2 stars
1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores™
5.0
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

We perform engine diagnostics and perform all repairs from oil changes to engine replacements. We specialize in diagnostics, ac repair, and engine performance. We perform engine diagnostics and perform all repairs from oil changes to engine replacements. We specialize in diagnostics, ac repair, and engine performance.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(904) 783-8444
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1258 Cassat Ave Jacksonville, FL 32205-7086
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Westside Automotive Inc's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,066 Reviews)
Write a Review
Recent Reviews
TS
TACHYNA S.
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
100/10 Highly recommended
My car was worked on there the amazing people at Westside Automotive. Thank goodness the problem was caused on time it would have been life threatening. I highly recommend this shop for all your needs. A special thanks to the owner he made sure my car got back to me safely when I was busy working.
NC
NANCY C.
Chevrolet Aveo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
verified customerVerified Customer
10
Car in and out same day
Staff friendly and good work on my car
JT
JEFF T.
Jacksonville, FL
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
8
Did me right
Good job as always, thanks Chris
TB
TAMARA B.
Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Satisfied Customer
I am very appreciative for the hard work of the staff members at Westside Automotive Inc. They handled my car with care and treated me with respect. 😊😊😊
AW
Ardice W.
Jacksonville, FL
Kia Forte
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Ardice said her vehicle is still running. She has been satisfied with everything they have done.
Recommended
GW
GIBSON W.
Jacksonville, FL
Cadillac CTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Cadillac CTS
Westside did a awesome job on my Cadillac they also worked on my wife Jeep Grand Cherokee and everything is writing fine I'll always bring my vehicles to Westside automotive
LD
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LAKEISHA D.
Jacksonville, FL
INFINITI M37
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/27/2025
verified customerVerified Customer
0
Angry Customer
Complaint Details:
At the beginning of January, I brought my vehicle to Westside Automotive Repair Shop due to a persistent hesitation issue. The shop diagnosed the problem as requiring two ignition coils and other miscellaneous tune-up services, providing an initial estimate of approximately $1400. This estimate was deemed excessively high.
I authorized the shop to contact my warranty company for coverage approval. The warranty company covered approximately $700 of the expenses, and I negotiated the remaining balance down to $350, which included my $100 deductible.
Upon receiving my vehicle a week and a half later, I noticed a persistent shaking. Initially, I attributed this to the vehicle sitting idle for an extended period at the shop. However, within 3-4 weeks, the original hesitation issue resurfaced.
I promptly returned the vehicle to Westside Automotive Repair Shop. The following day, I was informed that a third ignition coil had failed within the short timeframe since the initial repairs. The owner, Chris, stated he had suspected an additional underlying issue during the initial service but could not definitively diagnose it.

Crucially, I contacted my warranty company who confirmed that the mechanic did indeed inform them of a potential additional issue during the initial service. However, because the issue was not definitively diagnosed, the warranty company did not authorize further repairs at that time. This information directly contradicts the shop's position that the second coil failure was an unrelated, unforeseen event. This admission by the shop to the warranty company indicates they were aware of a problem that was not resolved in the initial repair.
The shop provided a new estimate of approximately $300 for the subsequent repairs. My warranty company covered approximately $185, leaving me responsible for $121 plus taxes which included another $100 deductible.
My Grievances:
Suspected Pre-Existing Issue and Warranty Company Confirmation: The mechanic's admission of suspecting an unresolved issue during the initial service, and the confirmation of this information by my warranty company, raises serious concerns about the thoroughness and accuracy of the original diagnosis and repairs. The fact that they communicated this to the warranty company proves that they were aware of the possibility of further problems.
Recurring Coil Failure: The rapid failure of a third coil shortly after the initial replacement indicates potential issues with the quality of parts or the overall effectiveness of the repairs.
Unjustified Second Deductible: I strongly object to paying a second $100 deductible. Given the mechanic's admission of suspecting an unresolved issue, and the extremely short time frame between repairs, I believe the subsequent failure is directly related to the incomplete or inadequate initial service. It is unfair to require a second deductible when the initial repair was clearly not complete.
Lack of Documentation of Conversation: The mechanic stated the car was running like new and to return if issues persisted. I do not recall a conversation about an additional issue but the warranty company does. Additionally, it was not documented on any repair order.

I am extremely dissatisfied with the quality of service provided. The recurring issues and the demand for a second deductible, despite the mechanic's prior knowledge of a potential problem, are unacceptable. I will not be a customer of Westside Automotive Repair Shop in the future and will share my negative experience with my network.

This experience has severely eroded my trust in Westside Automotive Repair Shop.
SB
SAKINA B.
Jacksonville, FL
Cadillac XTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Mrs Bell
I would recommend this company for all automotive repairs very comfortable with the service and pricing. Thank you for your great service
DH
Dianne H.
Grand Island, FL
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
Category: Service
Dianne said that she appreciates their quality of work and they explain things very well. They do great work, and she is pleased with their service and everyone that works there.
Recommended
MW
Mikayla W.
Jacksonville, FL
Dodge Grand Caravan
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/11/2025
verified customerVerified Customer
Category: Service
Mikayla said the estimate that they gave her was fair but at the end it was $400 more and they did not fix the problem correctly. She had to take her vehicle to another place where she had to pay for everything all over again.
Not Recommended
RR
gravatar
ROBERT R.
Jacksonville, FL
Nissan Versa Note
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Fast turn around and reasonable price. Highly recommend.
Fast turn around and reasonable price. Highly recommend.
AT
Alex T.
Jacksonville, FL
Ford Pickup
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Alex said they had the vehicle and said it would be fixed in a day. They had it for over a week with no contact, he had to call them and had to walk to the business to get them to fix his vehicle. It was done 2 days later, they charged an additional fee for more products, he drove his vehicle and humming noises were coming from the front end.
Not Recommended
JJ
JAMAAL J.
Jacksonville, FL
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Great Experience
I spoke with Vlad. He was extremely professional, honest, and very knowledgeable. A tune up was done was on the car along with other repairs and the cost was reasonable. I would definitely go back to Westside Automotive if I need additional repairs.
SC
Shannon C.
Jacksonville, FL
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2025
verified customerVerified Customer
Category: Service
Shannon said they had good service.
Recommended
WM
WANDA M.
Jacksonville, FL
Lexus RX 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2025
verified customerVerified Customer
10
Honest auto repair
Just an oil change this time but I'll be back. Good, honest work.
Displaying Review 1 - 15 of 1066 in total
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