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Westside Genesis

Average Score
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(15 Reviews)
73
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
1
Total ReScores
5.0
ReScore Average
73
Net Promoter Score ®

Business Details

Contact
(904) 384-0050
No Business Hours Provided

Business Hours

* No Time Zone Provided
1672 Cassat Avenue Jacksonville, FL 32210
Sales Department's Reviews
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(15 Reviews)

TW
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Tyronda W.
Jacksonville, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2023
0
Category: Sales
Do not purchase their Roadside Hazard service
I purchased a G70 in Feb 2023. I was offered an option to be able to receive tire and or rim replacement due to damage. I was NOT provided additional in ie..who to contact when the service was needed. Naturally I contacted the dealership...the first couple of attempts no one understood what I was referring to. I was placed on hold, transferred and advised someone would be in contact with me. NO ONE called back, so I reached out again and a very nice lady Antoinette asked her manager for assistance and provided a telephone number and advised that I would need to contact the 3rd party road hazard company directly. So now I find out it's 3rd party. I called 800-327-5172 and spoke with an agent who verified my coverage and told me the dealership should be contacting them on my behalf. I called the dealership again asked for a manager, spoke with Vanessa who advised she isn't the manager who could assist but would give the information to the correct manager who would call. I have not received a call. What kind of customer service is this? Waste of my hard earned $$$$$

FD
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Frankie D.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Sales
Wonderfully Pleasant
Great Customer Service, knowledgeable staff.

KP
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Kamini P.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customerVerified Customer
10
Category: Sales
Excellent
Great product knowledge and customer service.

JH
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John H.
Boca Raton, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Outstanding Sales team and dealership
The team at Westside Genesis was outstanding from the first call to delivery. I would highly recommend this dealership.

VM
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Valerie M.
Valdosta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2021
verified customerVerified Customer
10
Category: Sales
Service
Excellent service

AA
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April A.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
verified customerVerified Customer
10
Category: Sales
Excellent overall
The entire process was overall excellent

DR
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Douglas R.
Hilton Head Island, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
verified customerVerified Customer
10
Category: Sales
I have already written a glowing review
Great people throughout the entire process. People make the difference. The cars are fabulous. The dealership worked very hard to please us. I’m a few hundred miles from them, but they worked hard to earn my business. Norberto in sales worked hard to make sure we were happy. Front office, finance, service on trade in (Equus) salespeople our sales rep (Norberto) and everyone there just pleasant to be around. All friendly, smiling, and having fun but working to please customers. I wish them all the best.

PT
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Peter T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
verified customerVerified Customer
10
Category: Sales
Excellent buying experience
Kyle worked out a great deal for my wife and I on our 2022 G70 3.3T. Kevaughn was a very personable and professional salesman. I would highly recommend working with them both.

CE
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Christy E.
Atlanta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customerVerified Customer
10
Category: Sales
You will not be disappointed here!
Wonderful staff and seamless transaction! They also have the best prices around. I drove 5hrs just to do business with this dealership! Awesome in person as well. The entire staff catered to my needs! Ari is a great sales person!

JH
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John H.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2021
verified customerVerified Customer
Category: Sales
Outstanding Sales team
I would highly recommend the sales team at Westside Genesis / Hyundai. The team was honest, courteous, and worth the drive from Jacksonville Beach.
Recommended

TC
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Thomas C.
Callahan, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
verified customerVerified Customer
Category: Sales
I am sooooo Pleased with West Side Genesis
I can in for used Genesis left with brand new Genesis g70. Ultra Happy
Recommended

SC
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Stephen C.
Saint Johns, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
verified customerVerified Customer
Category: Sales
No pressure approach to selling.
I enjoyed the no pressure approach Westside Genesis took in selling me their G70. The salesman was very informative, but let the car sell itself.
Recommended

JS
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Joyce S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Quick and Friendly
The staff was very proactive and friendly. They kept in contact with me once they knew what type of vehicle I was interested in and called me as soon as one came in. I was out the door by the next afternoon with the keys in my hand. The process was quick and smooth.
Recommended

JS
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Joyce S.
Jacksonville, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021
verified customerVerified Customer
Category: Sales
Quick
If you know what you are looking for it’s a quick experience
Recommended
JOSHUA A. from Westside Genesis responded on 01/12/2021 03:23 PM

Joyce, thank you so much for the review! We are actively looking to upgrade our facility, and that wouldn't be possible without the support of our customers. We thank you for your business and we look forward to the opportunity to impress you with a new facility one day! :-)


B
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B.
Loxahatchee, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Sales
The people! They were enthusiastic, knowledgeable and courteous. The car was excellent!
I have my own business and I know that it's the employees in my business that keep my customers coming back. My customers can shop anywhere but they keep coming back to us because of how we treat them. I expect the same from other businesses.
Excellent job! I would shop there in the future and recommend them to my friends.
Recommended

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