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Whalen's Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,665 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

Whalen's Auto Repair has been around since 1948, Ed Whalen, the current owner took over in 1995. Ed is an ASE Certified Technician and works as a technician in the shop. His service advisor and 2 other technicians are very experienced, with over 50 years of industry experience. The staff has completed recent training in customer service, Whalen's Auto Repair has been around since 1948, Ed Whalen, the current owner took over in 1995. Ed is an ASE Certified Technician and works as a technician in the shop. His service advisor and 2 other technicians are very experienced, with over 50 years of industry experience. The staff has completed recent training in customer service, diesel injection, and advance driveablity concerns. These types of classes provide the foundational knowledge that is so critical in the service and repair of late model computer controlled vehicles. Ed has put together a shop that fits nicely into our Certified Shop Network, they are experienced, trained, have the tools needed, and are committed to customer service. ...more

Categories
Tire Sales and Repair, Auto Repair, Smog
Contact
(609) 463-4700
Closing in 41 minutes
Business Hours

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1171 U.S. 9 Cape May Court House, NJ 08210
Whalen's Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,665 Reviews)

BO
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Brian O.
Pompton Plains, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
10
Emergency repair in record time!
I was 200 miles from home and my 2008 sprinter rv belt tensioner seized and did a lot of damage. Tow driver recommended Whalens. I called and Beth said bring it here and we will see what we can do. Within ten minutes of pulling in my van was being evaluated. Within an hour it was disassembled and parts were ordered. They had me back on the road early the next day. I cannot say enough about the quality of service and professionalism at a fair price! Thank you Ed, Phil and Beth for your kindness and professionalism.

MB
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MikElaine B.
Cape May Court House, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2024
10
THE BEST OF THE BEST
We have relocated & retired to CMCH from Norrth Jersey, owning & running our Own Business for 41 years in North Jersey. The 1/4 back of A business is the initial feeling you receive from the person who takes the call. Whalen's 1/4 back is "BETH" who is Professional, Knowledgeable, Courteous & Congenial.
We have 2 BMW'S & are very particular about who works on them.
Finding WHALENS was a gift & we have always been more than PLEASED with them Thank you BETH for making us feel Confident in working with WHALEN'S!!!

AG
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Alan G.
Sandusky, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2024
10
Tire repair during vacation
Whalen’s were fast friendly and efficient at repairing a flat tire during our vacation. Couldn’t have been happier.

CV
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C V.
Boalsburg, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2024
10
Flat tire
Can in with a flat tire. Fixed it in a few minutes and charged a more than reasonable price. Never tried to sale me tires. A very trustworthy company.

GT
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Gilbert T.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2024
10
Traveler in Need of Help
While on our way from Virginia to New Jersey for a 14 day cruise….our tire pressure light came on and would not go off. After reading positive reviews of this business, we stopped in to ask for help. A short time later, a young man diagnosed our problem as a nail in the tire. He applied a plug and the price was very reasonable. They could easily have told us we needed a new tire but that was not the case. We recommend them to anyone in that area.

MC
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Michael C.
Tobyhanna, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
10
Car won't Start !
Had car towed over to the shop. They diagnosed that it was a bad crankshaft sensor. And replaced with new one . Fast Courteous Service. ??

MC
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Michael C.
Tobyhanna, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2024
10
Car won't Start !
Had car towed over to the shop. They diagnosed that it was a bad crankshaft sensor. And replaced with new one . Fast Courteous Service. ??

NJ
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Nancy J.
Point Pleasant, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2023
10
Balancing
My car was driving/handling horribly on way to shore. Whalen’s got me right in, figured out the problem, fixed it same day. Very reasonably. I pestered Jen more than once or twice and she was the nicest!!!! Never was anything but professional, she went out of her way for me and was so pleasant!

JD
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John D.
Norman, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2023
10
. Couldn’t be happier!!!
Brought my car to Whalens during 4th of July week. Though I am from OK they worked me in quickly, serviced my car professionally and charged me an exceptionally reasonable rate. I couldn’t be happier

HM
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Harish M.
Merchantville, NJ
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2023
4
On vacation repair
While on vacation near this location (6/19/2023) in Wildwood/Cape May, NJ, the check engine light came on and other dashboard lights. I took to Whalen Repair shop based on customer reviews.

Upon completion, receipt showed I was charged $538 total ($101 was for diagnostic) and rest for the repairs (change 6 spark plugs). My shop always applies diagnostic heck to repairs if performmed.

Also, upon return home, took to my shop for after check and they said not all spark plugs possibly did not need to replaced as well as the overpriced diagnostic charge.

Would not recommned this service location due to the dual charge and the over-priced and addtioanl repairs done. I also felt the shop lead (Beth) was fake. Will not go back. Only positive was, they did check my vehicle approx 90 min after I arrived while waiting.

AC
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Alexandra C.
Wildwood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2023
10
Tire plugged
What an amazing experience! From the customer service at the front desk to detect that had me in an out in 20 minutes. Thank you so much you made my day.

JA
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J J A.
Wildwood, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2023
10
My new auto repair shop
Just a quick shout out to Whalens. Service Advisor Beth was amazing. Very friendly helpful and informative. Also mechanic Keith was very professional and was able to explain my issue. This will be my new go to shop for any future car repairs

NM
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Nancy M.
Ridgefield Park, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2023
10
Grateful!
I was lucky enough to come across the best service center possible. I was having an air pressure loss in a tire and it was stressing me out traveling over a hundred miles to my vacation getaway. From the phone call until I left I was treated by such a friendly, helpful, professional team. They got me in right away, gave me the bad news that my tire couldn’t be saved, but they ordered a new tire and got it that afternoon. They gave me piece of mind so I could enjoy the rest of my vacation and I didn’t need to worry about my long drive home, worrying if I’d be safe. I can’t thank them enough. I’m very grateful!
Nancy, Bergen County. ☘️✌?

DH
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DENNIS H.
Cape May Court House, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
Great People.
Its nice to deal with business people that treat you like a friend and neighbor.

AS
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ALICE S.
Avalon, NJ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
satisfied
As always service was fast ,efficient and friendly.
This has become my go to service provider for my car.
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