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Whitmore's Towing and Fleet Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(83 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
95
Net Promoter Score ®

Business Details

About

If you’re looking for auto repair in Waukegan, IL, you’ve found us. Here at Whitmore's Wrecker Services Inc we work hard to earn your trust and loyalty. We know how important it is to find a Waukegan car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you
If you’re looking for auto repair in Waukegan, IL, you’ve found us. Here at Whitmore's Wrecker Services Inc we work hard to earn your trust and loyalty. We know how important it is to find a Waukegan car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Waukegan, we are totally confident that Whitmore's Wrecker Services Inc is the best option in town!
...more

Categories
Auto Maintenance, Commercial Towing, Heavy Truck Repair
Contact
(847) 623-7080

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
600 W Greenwood Ave Waukegan, IL 60087
Whitmore's Towing and Fleet Service's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(83 Reviews)

JP
James P.
Winthrop Harbor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Transmission repair
I am a repeat customer, Julie, Anna and Tom and the entire staff have always been very helpful when I need a tow they are there quickly. I just had my 2019 Ford F150 in for a transmission separator plate. Project was on budget on time. Great job 100% satisfied would recommend to anyone.
Alanna W. from Whitmore's Towing and Fleet Service responded on 02/17/2025 09:33 AM

We appreciate you taking the time to share your experience with us. It's always a pleasure to assist a repeat customer like yourself! We're glad to hear that Julie, Anna, Tom, and the whole team could help get your Ford F150 back on track without breaking the bank. It sounds like they were able to catch that transmission separator plate before it decided to go on vacation. We’re grateful for your recommendation and look forward to keeping your truck running smoothly. Thanks for being part of the Whitmore's family!


CR
Cathy R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Five Star Service
I have had two occasions recently to receive services from Whitmores. On both occasions their response was exceptionally quick, service was great and the staff was professional and friendly.
Alanna W. from Whitmore's Towing and Fleet Service responded on 02/14/2025 09:37 AM

We’re glad to hear that you had such positive experiences with us. Quick response times? It’s sort of our unofficial superpower! Our team takes pride in delivering great service with a smile, and we’re happy to know that it made a difference for you. If you ever need us again, just give a shout—we’ll be ready to jump into action!


BB
Brandon B.
Beach Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
Category: Service
Brandon said they were great.
Recommended
Alanna W. from Whitmore's Towing and Fleet Service responded on 02/12/2025 09:35 AM

We're glad to hear you think we're great! It’s always nice to know that our efforts to provide excellent service are noticed. If our towing equipment had a pick for 'Best Breakdown Buddy,' we’d certainly be in the running! If there's anything else you need, don't hesitate to give us a call.


JR
Julie R.
Winthrop Harbor, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Best around!!
I broke down on the highway coming back from out of state, I had to have my car towed back to my house. I reached out to whitmores and they towed my car in to their shop, got it fixed in a very timely manner, and the prices were good. The staff is very efficient, friendly, professional, just overall exceptional! They kept me up to date with everything going on as it was happening. I would recommend them to anyone needing services.
Alanna W. from Whitmore's Towing and Fleet Service responded on 01/11/2025 09:36 AM

We’re really glad to hear that we could help turn your breakdown into a swift recovery! It’s great to know that our team was efficient, friendly, and kept you informed throughout the process. We like to think of ourselves as the pit crew for your everyday life, coming to the rescue when you need it most. Your recommendation means the world to us, and we're here anytime that road gets a little bumpy. Safe travels ahead!


AM
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Atavia M.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2025
verified customerVerified Customer
10
Great Machine Shop
This is the only Machine Shop I'll use in all of Waukegan, they're honest and fair with prices.?
Alanna W. from Whitmore's Towing and Fleet Service responded on 01/07/2025 09:33 AM

We're glad to hear that you found our machine shop to be honest and fair with prices — it’s music to our ears! It’s always our aim to provide top-notch service without the sneaky fees that can make your wallet feel a little too light. If you ever need anything else, you know where to find us in Waukegan. Keep that engine humming!


Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/27/2024
verified customerVerified Customer
4
Expensive.
Went in for two basic services and got charged almost double what I was expecting.
Alanna W. from Whitmore's Towing and Fleet Service responded on 12/30/2024 06:41 AM

We're sorry to hear that our service didn't meet your expectations and that your bill felt more like a surprise party than a routine check-up. We strive for transparency in our pricing, however, We're sorry to hear that our service pricing didn't meet your expectations and that your bill felt more like a surprise party than a routine check-up. We strive for transparency in our pricing, however, you recieved an oil change, inside tire patch and we replaced your valve stem for $137.81. Unfortunately, the increase in oil pricing has oil changes up everywhere right now.  Your experience is important to us, and we would appreciate the chance to discuss it further to ensure clearer communication in the future. Please reach out to us when you're able.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2024
verified customerVerified Customer
10
Oil Change
I was visiting Whitmore's for the first time, and I had a great customer service experience. Let's support our local businesses. 100% recommended.
Alanna W. from Whitmore's Towing and Fleet Service responded on 12/12/2024 09:35 AM

It's fantastic to hear you had such a positive experience during your first visit! We strive to keep our customer service as warm as your favorite cup of coffee. Supporting local businesses is the lifeblood of our community, so we appreciate you spreading the word. Here’s to more great experiences ahead!


RB
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Roger B.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2024
verified customerVerified Customer
10
Excellent
Great service as always.
Alanna W. from Whitmore's Towing and Fleet Service responded on 12/10/2024 09:33 AM

We appreciate your feedback! It’s always a pleasure to provide the service you expect. If we could, we’d put a gold star sticker on our service just for you. Here’s to more great experiences ahead!


LW
Lavita W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2024
verified customerVerified Customer
10
Car Water Damage Rectified
They did a good job! I thank them. My car run better than before.
Alanna W. from Whitmore's Towing and Fleet Service responded on 10/04/2024 09:35 AM

We appreciate your feedback and are delighted to hear that your car is running better than ever! Our team takes pride in their work, and it sounds like we hit the mark this time. If you have any other automotive needs, don't hesitate to reach out—after all, we love to keep those engines purring!


MD
Mike D.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Major engine repair!!!!
Everyone did a fantastic job of researching and obtaining a engine for my car. Repair was done pretty quick. Car running great. Glad to get it back!!!!!

Thanks again for everyone's work. Very thorough job. A place you can count on. They do all types of service and repair.

Thanks!!!!
Alanna W. from Whitmore's Towing and Fleet Service responded on 09/16/2024 09:33 AM

We're glad to hear your car is running great and that the repair process was quick! It sounds like our team really hit the ground running. With our research skills rivaling those of a detective, we're here to tackle all types of service and repairs. If you ever need us again (hopefully not too soon), we'll be ready to assist. Safe driving ahead!


JR
Joe R.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
10
GREAT SERVICE!
I use Whitmore's for all my auto repairs and they always do a great job.. Alanna and her crew have always taken good care of me and are prompt, professional and personable. I highly recommend Whitmores for all your towing needs and automotive repairs!
Alanna W. from Whitmore's Towing and Fleet Service responded on 09/15/2024 09:34 AM

We're really glad to hear that Whitmore's has become your go-to for auto repairs! It sounds like Alanna and the team have hit the sweet spot of promptness, professionalism, and just the right amount of personality. We're all in the business of keeping folks on the road and happy, so your high recommendation means the world to us. We promise to keep delivering that great service you've come to expect—after all, we thrive on keeping your rides in tip-top shape!


TL
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Tona L.
North Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2024
10
Towing awesomeness
I can not say enough about this company's towing service. The experience was the best I've ever had. Drive was prompt, polite, professional and friendly. He also had a since of humor which is great since my Dad is a laugh riot in his own mind. This was the absolute best experience I've ever had hands down. The dispatcher was also extremely nice and super helpful and friendly. I know understand the sound of a smile over the phone. Thank you all so much for coming to my rescue in my time of need. Would definitely be a repeat customer if needed.
Alanna W. from Whitmore's Towing and Fleet Service responded on 08/25/2024 09:33 AM

We're thrilled to hear about your wonderful experience with our towing service! It's fantastic to know that our team provided prompt, polite, and professional assistance, along with a touch of humor. We greatly appreciate your kind words about our dispatcher, and we'll be sure to pass on your praises to the team. Thank you for choosing us, and we're here for you whenever you need us again!


AM
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Atavia M.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2024
verified customerVerified Customer
10
Great Machine. Shop
Excellent shop
Alanna W. from Whitmore's Towing and Fleet Service responded on 07/11/2024 10:44 AM

We're thrilled to hear that you found our shop to be excellent! We strive to provide top-notch service to all of our customers. Thank you for taking the time to leave us a positive review. We appreciate your support and look forward to serving you again in the future!


MS
Matt S.
Waukegan, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2024
verified customerVerified Customer
Category: Service
Matt said they always do what they are supposed to and identify other opportunities for work.
Recommended
Alanna W. from Whitmore's Towing and Fleet Service responded on 06/29/2024 09:34 AM

Thank you for sharing your experience, Matt! It's great to hear that you've found us reliable and thorough in our service. We always aim to go above and beyond for our customers. We appreciate your kind words and look forward to serving you again in the future.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2024
verified customerVerified Customer
10
Quick and friendly!
Just popped in and got immediate service, they were very welcoming and what you’d like for a quick repair.
Alanna W. from Whitmore's Towing and Fleet Service responded on 05/11/2024 09:34 AM

We're thrilled to have been able to provide you with immediate and welcoming service! At Whitmore's Towing and Fleet Service, we strive to make every customer's experience as smooth and efficient as possible. Thank you for taking the time to share your positive feedback, and we look forward to assisting you with any future repair needs.


Displaying Review 1 - 15 of 83 in total
Service Coupons and Posts
Thanks for the glowing review! 🚗💨 We're thrilled to be your trusty pit crew! Julie, Anna, Tom, and the whole team are here to make every tow and service feel like a breeze. Your truck is in good hands! 💪 #WhitmoresTowing #CustomerAppreciation
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We're thrilled to hear that our quick response and friendly staff made your experience exceptional! 🚗💨 At Whitmore's, we believe in serving you with a smile (and maybe a wink)! Thank you for trusting us! 🌟 #TowingDoneRight #CustomerCare
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? Thank you for the glowing review! We're thrilled to hear we could turn your breakdown into a quick fix. Our team loves keeping you informed—like your personal pit crew! ? We appreciate your recommendation! #CustomerCare #TowingWithASmile
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We're thrilled to be your go-to machine shop in Waukegan! Honesty and fair prices are our fuel! ?? Thanks for the trust—let's keep those engines running smoothly together! ? #WhitmoresTowing #WaukeganWonders
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Thanks for the kind words! We're thrilled to hear our great service keeps rolling in! ?? Your satisfaction fuels our passion for towing and fleet service. We promise to keep hitting those high notes! ? #CustomerAppreciation #TowingExperts
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Thanks for the love! We're thrilled your car is now running better than ever ??. Our team loves to keep you cruising smoothly! If your car has any more erratic thoughts, just give us a jingle! ? #HappyCustomers #WhitmoresTowing
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Thank you for the fantastic review! ?✨ We're thrilled to hear your car is back on the road and running great! Our team puts in the work, so you can drive with peace of mind. Need help again? We're just a call away! #Towing #CarCare
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Thanks for the 5-star review, Atavia! ? We're thrilled to have provided you with excellent service. We're here for all your towing and fleet needs. ?? #CustomerAppreciation #WhitmoresTowing
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Thank you for the stellar review! We're over the moon ? to hear you think we're the best in Waukegan! ? Our team is grateful for your support! #BestAutoMechanic #WhitmoresTowing
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Hey there! ? We're thrilled to hear that you had a great experience with us. Thank you for your support and for recommending us to others! We truly appreciate it. #WhitmoresTowing #CustomerAppreciation
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? Thank you for your ongoing support, Judy! We're thrilled to be your go-to for quality, honest service. Your 5-star review brightened our day! ? #CustomerAppreciation #QualityService
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Hey there Ron! Thanks for the 5-star review! We're thrilled to have left such a positive impression. We're glad we could help with the repairs while you were out of town. We hope your kids enjoyed the surprise! ??️ #BestTowService #CustomerSatisfaction
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Thanks for the fantastic review, Daniel! We're thrilled to hear that our team at Whitmore's Towing and Fleet Service provided you with top-notch service. Here's to many more trouble-free miles ahead! ?? #CustomerSatisfaction #ProfessionalService
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Thanks for the awesome review! ? We're thrilled to hear that you felt like family with us and that our service was quick and fairly priced. We aim to keep it that way! #CustomerSatisfaction #FamilyFriendly
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? We're thrilled to hear about your awesome experience with us, Ray! Our team, especially Tom, is over the moon knowing they could help! ?✨ #CustomerSatisfaction #TopNotchService
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Thanks for the 5-star review, Savannah! We're delighted to hear that you had a positive experience with our team. We're here to help anytime! ?? #CustomerSatisfaction #TowingService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sonya! We're thrilled we could help you out and get you back on the road in time. We appreciate your kind words and look forward to helping you out again. #CustomerAppreciation #FiveStarService
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Thanks for the 5-star review, Mike! ? We're thrilled we could get your power steering back on track. Quick and courteous service is our middle name! ? #CustomerSatisfaction #CarCare
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? Thanks for the glowing review, Nathaniel! We're thrilled to have earned your trust and appreciation over the years. We're all about going the extra mile – even when it comes to rejecting lunch offers ?. #CustomerAppreciation #WhitmoresTowing ?
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? Big thanks for the amazing review, Jack! We're thrilled to be your go-to for all your mechanical needs. Your continued trust means the world to us! ?? #CustomerAppreciation #WhitmoresTowing
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????? Thank you for the awesome review! We're thrilled you're happy with your brake job on your 1994 Mercedes. We appreciate your support! ?✨ #WhitmoresTowing #AutoMaintenance #Waukegan
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? Thank you for the kind words! ? We're thrilled to be your reliable service station. Our friendly team is always here to help. ⏰ Fast service is our priority! #CustomerAppreciation #ReliableService #Waukegan
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Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you found our service professional and road dependable! Your kind words have brightened our day! #WhitmoresTowing
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