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Wilkins Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,005 Reviews)
63
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Score Details

5 stars
81%
4 stars
11%
3 stars
4%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
249
Total ReScores™
4.8
ReScore™ Average
63
Net Promoter Score ®

Business Details

About

Wilkins Hyundai is your Elmhurst, IL Hyundai Dealership! We are here to help with all of your vehicle service needs, from routine maintenance to major repairs. Call us today or visit us online with any questions you may have. Wilkins Hyundai is your Elmhurst, IL Hyundai Dealership! We are here to help with all of your vehicle service needs, from routine maintenance to major repairs. Call us today or visit us online with any questions you may have.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(630) 279-3000
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
750 N. York Street Elmhurst, IL 60126
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,005 Reviews)
Write a Review
Recent Reviews
JN
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John n.
Hillside, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2023
10
Category: Service
Auto purchases
I've been buying my vehicles from wilkins over 20 yrs. Even purchased for our Grand daughter. The vehicles were all Hyundai Santa Fe's & Tucson. We have had no complications with service department, or any wilkins staff. I have continued to purchase from wilkins to date....thx you...
RJ
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Robin J.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2022
0
Category: Service
Ruined my faith in humanity
DO NOT UNDER ANY CIRCUMSTANCES BUY A CAR HERE!!!!!!!!!!!!! They will royalty screw you over. I bought a new 2020 car from them and it has been nothing but problems that they are refusing to address or fix. The car sounds like a jack hammer and will suddenly die in traffic while I am driving it. I have brought the car in to be looked at twice and they keep telling me it is fine. Now I'm no mechanic, but any moderately sane person could figure out something is wrong with the car by listening to it. Both times I brought the car in they refused to give me a loaner. The first time I got my own rental that I was told I would be reimbursed for and never was. The most recent time they suggested for me to bring the car in, they once again said they couldn't supply me with a loaner, even though I am having to bring my car in again because they did not address the problem on my previous visit. The service department has handled the whole thing horribly. They do not have the slightest clue how to implement any sort of service recovery. I put 16,000 dollars down on the car in good faith, which was a big mistake on my part, but you live and learn. I am so disappointed in how they run their business. They got their money so my needs as a customer are no longer important. Please do not let this happen to you. SAVE YOURSELF THE HEADACHE AND DO NOT DO BUSINESS WITH WILKINS HYUNDAI!!!!!!!!!!!!!!!!!!
This is my second and final review because I care about the safety of the public unlike Wilkins Hyundai of Elmhurst. I had repeatedly taken my vehicle to them informing them that something was definitely wrong with my engine. My car had even shut off in traffic twice, just completely died mid commute. Mind you, it is a 2020 vehicle and it was 2021. My concerns were ignored at ever attempt at resolution. I decided to take my car to a different dealership. I went with Hyundai of Lincolnwood. TOTALLY DIFFERENT EXPERIENCE. They were reassuring and thorough. I explained what I had been through with Wilkins of Elmhurst and they wanted to make it right. They ended up diagnosing that I needed an engine replacement due to a recall that could have resulted in my car lighting on fire. Wilkins Hyundai of Elmhurst didn't have the time or the decency to deal with my legitimate concerns. Please don't give these careless and greedy people your money. They are con artists and they will screw you over any chance they get. They ruined my faith in humanity and my experience of buying my first new car, something that was well earned. I worked my ass off for it and it was nothing but a disaster because of their negligence.
IG
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Ivan G.
Westmont, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
10
Category: Service
Very Good Experience
Went in to purchase my first vehicle today, came out with my dream car at much better price than I expected. Service was second to none, Sarge in particular was incredibly helpful and transparent throughout the entire process. Speaking of, I was in and out of the dealership in a very timely manner. Highly recommend this dealership to all buyers, first and experienced alike. 10
BK
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Barbara K.
Chicago, IL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great!
I have no complaints, I love the fax I have the option to drop my car off in the morning an the dealership offers a courtesy shuttle to my office.
DANA D. from Wilkins Hyundai responded on 04/05/2022 12:13 PM

THANK YOU FOR THE GREAT SURVEY. LOOK FORWARD TO YOUR NEXT SERVICE VISIT. ENJOY THE REST OF YOUR WEEK

BT
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Betty T.
Broadview, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service.
I was in and out at a timely manner.
DANA D. from Wilkins Hyundai responded on 04/02/2022 11:07 AM

THANK YOU FOR THE GREAT SURVEY. HAVE A WONDERFUL WEEKEND. LOOK FORWARD TO SEEING YOU THE NEXT SERVICE VISIT

BO
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Barbara O.
Franklin Park, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Customer Service & Service department exceptional!
DANA D. from Wilkins Hyundai responded on 04/01/2022 07:27 AM

THANK YOU FOR SURVEY AND ENJOY YOUR WEEKEND

Verified Customer
Lombard, IL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Experience
Always professional and fantastic service.
DANA D. from Wilkins Hyundai responded on 04/01/2022 07:26 AM

THANK YOU FOR SURVEY AND ENJOY YOUR WEEKEND

MA
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Mohammad A.
Bensenville, IL
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
6
Category: Service
They need to take the customer’s complaints more seriously!
I was positive about my complaints of the issues I have in my car but they just answered me that nothing wrong with my car despite that another dealership confirmed the issue I have.
IL
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Ivette L.
Bensenville, IL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
My go to dealership
Hands down one of the best dealerships to go to. They have friendly staff, always professional, understanding of how important your time is and they make you feel at home. Someone is always there to answer any questions and it does feel like a ghost town.
DANA D. from Wilkins Hyundai responded on 03/26/2022 06:14 AM

THANK YOU FOR THE GREAT SURVEY. ENJOY YOUR WEEKEND AND SEE YOU ON THE NEXT SERVICE VISIT ;)

JE
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Joyce E.
Broadview, IL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Thank you Dana Dennis you're the best ? ?
This is the best dealership and service department in Illinois. Thank you Dana Dennis.
DANA D. from Wilkins Hyundai responded on 03/26/2022 06:13 AM

THANK YOU FOR THE GREAT SURVEY. ENJOY YOUR WEEKEND AND SEE YOU ON THE NEXT SERVICE VISIT ;). P.S. YOU ARE THE BEST!!

JR
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Joseph R.
Lombard, IL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service issue
Andrew, Drew and Steve went out of their way to address my service issue.
DANA D. from Wilkins Hyundai responded on 03/22/2022 07:18 AM

THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY. WE LOOK FORWARD TO SEEING YOU FOR THE NEXT SERVICE VISIT. HAVE A GREAT WEEKEND

Verified Customer
River Forest, IL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Service personnel and work performed were exceptional
DANA D. from Wilkins Hyundai responded on 03/16/2022 01:59 PM

THANK YOU FOR TAKING THE TIME FOR FILL OUT THE SURVEY ENJOY THIS BEAUTIFUL WEATHER WE ARE HAVING

SS
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Siara S.
Elmwood Park, IL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintence
Everyone at Wilkins has been extremely kind and helpful each visit !
DANA D. from Wilkins Hyundai responded on 03/15/2022 05:34 AM

THANK YOU FOR THE SURVEY. LOOK FORWARD TO SEEING YOU ON THE NEXT SERVICE VISIT. ENJOY THE WEATHER THIS WEEK

KK
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Karen K.
Lombard, IL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fast and courteous
Went in for oil change and they washed my car. The time was under an hour what they told me it would be. Thanks for a great job.
DANA D. from Wilkins Hyundai responded on 03/15/2022 05:33 AM

THANK YOU FOR THE SURVEY. LOOK FORWARD TO SEEING YOU ON THE NEXT SERVICE VISIT. ENJOY THE WEATHER THIS WEEK

Verified Customer
Elmhurst, IL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Brought my Kona in for a recall along with an oil change and tire rotation. The work was completed quickly, and the staff were friendly and professional. I liked the fact the staff took images of my car before work was conducted.
DANA D. from Wilkins Hyundai responded on 03/14/2022 02:07 PM

THANK YOU FOR THE GREAT SURVEY. LOOK FORWARD TO SEEING YOU ON THE NEXT SERVICE VISIT. ENJOY THE BEAUTIOUS WEATHER WE ARE GOING TO HAVE THIS WEEK

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