Service Department's Reviews

4.8

(1,360 Reviews)

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Recent Reviews

Geoff L.

Palm Desert, CA

05/25/2024

Category: Service

Recall update

Having failed to find a Hyundai dealer in my home area who could carry out the required recall update on my old Elantra, I was very pleased to find that Winn Hyundai had the necessary tool and could handle the work while I was in the Santa Maria area for a few days. Nothing was too much trouble for Lemmy who not only tracked down the tool but also rearranged my appointment at short notice when I had a schedule change. Very impressive service indeed.

Katherine B.

Santa Maria, CA

2021 Hyundai Sonata

03/24/2022

Service Type: Maintenance

Verified Customer

Category: Service

Frank is the best

I cannot say enough about the service I have gotten at Hyundai of Santa Maria, been a customer for over 15 years and have always received quality service, and would gladly recommend them to all my friends and family
Frank is on top of things and any questions or concerns I have had he has the knowledge to take care of it
Thanks Frank for all that you do
you are appreciated

RAFAEL R. from Winn Hyundai of Santa Maria responded on 03/25/2022 10:56 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Maurice A.

Santa Maria, CA

2019 Hyundai Sonata Plugin Hybrid

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

For 15 years (and counting), the very best in vehicle service

Ever since 2007 I have relied on Winn Hyundai to service my Sonata sedans on scores of occasions, and always received prompt, quality service at reasonable prices. All the people who work there -- from front office to sales to service -- are very personable and helpful. It's hard to imagine how I could be more please getting my vehicles serviced elsewhere.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 03/25/2022 10:56 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Dianna V.

Nipomo, CA

2014 Hyundai Elantra

03/12/2022

Service Type: Maintenance

Verified Customer

Category: Service

Frank is awesome

any issue that comes up, Frank always makes it right and acceptable for the final outcome, he is an excellent service manager and is the main reason i keep coming back.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 03/25/2022 10:57 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Joseph S.

Oceano, CA

2018 Hyundai Sonata Hev

03/03/2022

Service Type: Repair

Verified Customer

Category: Service

Great Work

All service and communications done well.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 03/25/2022 10:57 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Verified Customer

Santa Maria, CA

2021 Hyundai Palisade

03/02/2022

Service Type: Maintenance

Verified Customer

Category: Service

One year service

Oil/filter change, multi point inspection and tire rotation in under an hour! How can you beat it! Thank you Winn Hyundai!

RAFAEL R. from Winn Hyundai of Santa Maria responded on 03/03/2022 07:43 AM

Thank you for coming, and we will hope to see you on your next visit.

William M.

Nipomo, CA

2021 Hyundai Veloster N

ReScore Review™

02/21/2022

Verified Customer

Category: Service

correcting a previously-submitted survey

The problem I reported was due to Hyundai's lack of clarity as regards its oil change program, NOT with my service writer, who has been exemplary.

Original Review

02/21/2022

Service Type: Maintenance

Category: Service

conflicting service rep information

More clarity as to when service is at no charge is required. I drive but 5000 miles per year, so when do I get my oil changed?

RAFAEL R. from Winn Hyundai of Santa Maria responded on 02/21/2022 01:16 PM

I thank you for your support, and I will be here for any questions, or concern. I know the free oil changes are confusing, and I will relay this to HMA to better this program.

Thomas J.

Lompoc, CA

2021 Hyundai Kona

01/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service!

RAFAEL R. from Winn Hyundai of Santa Maria responded on 02/01/2022 07:34 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Sheryl F.

Santa Maria, CA

2019 Hyundai Santa Fe

12/22/2021

Service Type: Maintenance

Verified Customer

Category: Service

Always fast, friendly, and professional service.

Went in for a regular oil change. Offered me a few suggestions on car care. No pressure just helpful.
Quick, friendly, professional service.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/28/2021 07:23 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Rosa C.

Lompoc, CA

2017 Hyundai Sonata

12/21/2021

Service Type: Repair

Verified Customer

Category: Service

Good customer service

I like to take my car service because I feel confident that the do it right and by professionals.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/28/2021 07:23 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Mahesh P.

Nipomo, CA

2020 Hyundai Ioniq Phev

12/17/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Experience at Winn Hyundai

Such a pleasure to drop my car in for its service. Staff and personnel are all so polite and helpful.
Would not go anywhere else.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/28/2021 07:24 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Verified Customer

Avila Beach, CA

2006 Hyundai Elantra

12/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

Not so sure anymore

I have a story to tell about the service history of my car at Winn Hyundai. I’m looking at my first service bill from Winn going back to 2011. I’ve been coming here ever since then to service my car. Recently though I’ve had service that cause me concern. Three services in fact. Though it was the most recent that caused me really reconsider Winn service is the same reliable service place that I came to over 11 years ago. I began hearing an unusual noise on the right side of the engine compartment. I brought it into service and after they looked into it said they found the noise was coming from a timing belt pulley bearing. The same timing belt tensioner pulley that had been replaced as part of the more extensive timing belt service done at Winn Hyundai service two years, eight months earlier. The service that should be done no sooner than every four years. In so many words they said because it was the part that failed and not their service and they weren’t responsible. In order to fix the problem since it was so close to the next timing belt service (a year and 4 months) I could choose to just replace the one part that failed for $600 plus or do the extensive timing belt service for $800. I opted for the extensive service but asked them to be fair. The part they would not take responsibility for was in fact part of the service which they ordered and for which they should take responsibility for. The service manager agreed and the bill was lowered to $713. When I went to pick up the car after service was done I started the car and an advisor noticed a chirping sound coming from the engine. I want to say this advisor, who has always gone out of his way to be professional and provide the best service possible, pointed this out to me and had the service technician who did the service amend the issue. The service technician said it was a loose timing belt. Since the most recent service I too have continued to hear an unusual noise from the timing belt area of the engine. I also compared the recent extensive timing belt service bill with the earlier one done at Winn service two years, eight months ago. I don’t see half the part replaced as in the earlier service. I called the service and manager and explained the noise who said to bring the car in. He, myself, and the service technician that performed the service looked and listened and concurred there was a chirping noise. They thought it may be a bearing in a timing belt part. The service technician took the car for a short drive for more evaluation. When the service manager returned with my key to the car he said, “It’s under warranty”, as a way of consoling me. I don’t feel consoled.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/15/2021 12:30 PM

We at Winn Hyundai service team strive to give the absolute best experince, and customer service to our loyal clients.
I do appolagize if we dropped the ball on this service. We bend over backwards to give the best of our abilty to serve
and satisfy your service in anyway possible. Please feel free to contact me, or email me on what we can do better to meet
your expectations

Verified Customer

Santa Maria, CA

2007 Hyundai Accent

12/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

15 years taking care of my Hyundais

I've been taking my Hyundai cars to the Santa Maria location for 15 years now. Their service has always been quality, affordable, and friendly. Frank, Ryan, and others are always helpful and know their brand well. I really don't have anything negative to say.

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/15/2021 12:30 PM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Yesica R.

Guadalupe, CA

2013 Hyundai Tucson

11/28/2021

Service Type: Maintenance

Verified Customer

Category: Service

EXCELLENT SERVICE

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/02/2021 10:08 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

Verified Customer

Santa Maria, CA

2015 Hyundai Santa Fe

11/23/2021

Service Type: Repair

Verified Customer

Category: Service

Very happy

Excellent service

RAFAEL R. from Winn Hyundai of Santa Maria responded on 12/02/2021 10:09 AM

Thank you for your loyalty, and trust for the care of your vehicle. Our service team really appricates your feed back.
please contact me for any assitance needed, or questions you may have.

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