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Winner Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,593 Reviews)
86
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Score Details

5 stars
84%
4 stars
9%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5Overall Rating 1.9/5
25
Total ReScores™
4.0
ReScore™ Average
86
Net Promoter Score ®

Business Details

About

Winner Hyundai is your one stop service department for all of your repair and service needs. Winner Hyundai is your one stop service department for all of your repair and service needs.

Categories
Auto Maintenance, Auto Repair, Hyundai Dealer
Contact
(302) 734-0444
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
591 S Dupont Highway Dover, DE 19901
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,593 Reviews)
Write a Review
Recent Reviews
NS
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Nancy S.
Middletown, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
10
Category: Service
Great service department
This was my first visit to this location. I have been to another Hyundai dealership in the past. What I can say is this dealership by far is the best. From purchasing to service I would definitely refer my friends and family to this location!
Winner Hyundai Dover
KM
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Kathy M.
Lewes, DE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2022
10
Category: Service
Great sales experience, ecstatic with my purchase
Aaron was an awesome sales person. No pressure sale and very knowledgeable.
I wouldn't hesitate to recommend him and this dealership. Truly a good experience.
Verified Customer
Smyrna, DE
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
service was great
great experience every time I drop off my vehicle
MELISSA D. from Winner Hyundai responded on 03/28/2022 11:36 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

NM
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Nancy M.
Townsend, DE
2020 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Bad service department
Even if you make an appt, they don’t get it done on time. It’s hard to schedule in the first place because they are booked out so far. They don’t do what they say they will do when you purchase the vehicle.
MELISSA D. from Winner Hyundai responded on 03/22/2022 04:06 AM

Thank you for taking the time to fill out our survey and give us your feedback. We appreicate your business and will have someone reach out to you

LM
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Lisa M.
Milton, DE
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Very pleasant experience. I was greeted by a friendly and knowledgeable representative. All work was done promptly and I was kept informed throughout the process.
MELISSA D. from Winner Hyundai responded on 03/18/2022 03:56 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

RS
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Robert S.
Hartly, DE
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service department. Melissa the service manager and the service technicians are well trained and knowledgeable
Starting from Melissa at the service desk with her friendly smile..who is always accommodating to the techs who service my vehicle and make suggestions..they are awesome. When I leave I feel confident that my vehicle has been attended to and gone over thoroughly.
MELISSA D. from Winner Hyundai responded on 03/15/2022 04:01 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

VP
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Vivian P.
Magnolia, DE
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service ?
The service girls are always great and the service is great and fast.
MELISSA D. from Winner Hyundai responded on 03/03/2022 03:58 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

SH
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Sarah H.
DE
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great customer service!
The service staff was exceptionally polite, and even made sure I was able to pick up my car on time...even though I had mistakenly scheduled an all day service. They were kind, and super polite!
MELISSA D. from Winner Hyundai responded on 03/02/2022 04:01 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

DW
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dermaih w.
Church Hill, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
0
Category: Service
horrible no call back service department very unprofessional
my car has been in the service department since Jan 28th still no ETA or a Loaner Car. Chris the service manager is never avaiable I have left 3 voice mails and still no call back.I have went from being fifth to second and as of today March 1st seventh in line for a loaner. Im still waiting for a call back from Chris the service manager
MS
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Michael S.
Dover, DE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2022
0
Category: Service
Complimentary Maintenance denied due to 2 month wait for maintenance
Early January 2022 I schedule my car for the Complimentary maintenance, oil change/tire rotation. The only date available was Feb 28th, Almost 2 months out from the day I scheduled. Went to Winner Hyundai Dover DE 2/28 and was told since my car went over the "mileage limit" for maintenance I was being charged for the service. They said I could have taken the car to another dealer to avoid this. The closest Hyundai dealer is at least 1 hour drive away and I never considered doing that, didn't even think of it. The service people said it's out of their hands that I need to bring it up to Hyundai Corp people. I am also ready to sell my 2019 Honda HRV and was going to buy from Winner, but now change my mind, and also about future services from them, all this because of one issue that I had no control over, so now no more complimentary service. All because of their website to schedule service, and won't bend the rules even though not my fault about the timeframe for maintenance. They will never see me again. It amazes me a business would deny this situation over a scheduled maintenance date I have no control over. Keep this in mind when buying a car or having maintenance done.
AM
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Aaron M.
Lewes, DE
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service appointment
Service completed on time every time by very knowledgeable service person from the service advisor to the technician. Never a bad experience! Thank you.
MELISSA D. from Winner Hyundai responded on 02/28/2022 05:34 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

JC
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Joseph C.
Magnolia, DE
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Better
Everything went great, only problem I have isto long of a wait to get in an appointment. No way it should take 4-6 weeks to schedule an oil change appointment.
MELISSA D. from Winner Hyundai responded on 02/24/2022 08:35 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

Verified Customer
Dover Afb, DE
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great work and costumer service
It was easy to schedule everything and my car was finished before expected. Customer service was helpful and kind. My car looks great and the work they did was exceptional.
MELISSA D. from Winner Hyundai responded on 02/24/2022 08:35 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

JG
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Janet G.
Camden, DE
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service as always
I have run out or words to describe how terrific this Hyundai service department is. Melissa and Amanda were as pleasant and friendly as always. Winner Hyundai will continue to get my business because of the way they treat their customers. Respect and kindness goes a long way. And the both of them are exactly that. They deserve 10 stars!
Sincerely,
Janet G
MELISSA D. from Winner Hyundai responded on 02/24/2022 04:00 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

PG
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Patricia G.
Dover, DE
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Top Notch
The autobody service on my vehicle was first rate. The work was done perfectly and in a timely manner.
MELISSA D. from Winner Hyundai responded on 02/17/2022 04:58 AM

Thank you for your 5 star rating! We appreciate your business and look forward to servicing you at your next visit

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