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Woody Smith Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(925 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
4
Total ReScores
4.0
ReScore Average
78
Net Promoter Score ®

Business Details

About

Woody Smith Hyundai is conveniently located in Idaho Falls, ID. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Woody Smith Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Woody Smith Hyundai is conveniently located in Idaho Falls, ID. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Woody Smith Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(208) 525-8326

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
1495 N Woodruff Avenue Idaho Falls, ID 83401
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(925 Reviews)

JJ
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Josh J.
Idaho Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2022
0
Category: Service
Terrible communication Within employees and customers
Very very very upset with how long my service has been taking. I brought my vehicle in for a new engine in February and they still have it in their shop and it’s now July I’ve had no updates no calls to let me know the status I’ve had to call every single time I will never ever ever recommend anyone get their vehicle fixed there.

DE
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David E.
Idaho Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/24/2022
0
Category: Service
Unable to service hybrid vehicles
This dealer is unable to service the hybrid vehicles they sell. They refer you to Stone’s Hyundai in Pocatello for service work.

MP
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Matthew P.
Afton, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great dealership
Highly recommend Woody Smith Hyundai.

Verified Customer
Idaho Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
5
Category: Service
Downhill
Friendly. But did not follow up when they said they would.

Verified Customer
Idaho Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Thank you
Thank you for always helping me with my car needs and always treating me like family.

GR
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Gregory R.
Ammon, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Blank
Blank

KB
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Kim B.
Idaho Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
great service experience
Great customer service friendly staff

Verified Customer
Idaho Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/29/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Service department was a disappointment.
Not a good experience with the service department. All the previous employees we had dealt with are gone. New personnel was less than helpful.

Verified Customer
Shelley, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/23/2021
Service Type: Maintenance
verified customerVerified Customer
2
Category: Service
Job half way done…
I was pretty disappointed that I was expected to put my donut tire back under my car when you guys just put 4 new tires on. I thought this was pretty sloppy.
Tanya M J. from Woody Smith Hyundai responded on 12/24/2021 07:38 AM

We are sorry about not getting the spare tire put away, when you called we did offer to have you stop by so we could do that. Please accept our apology. Have a Merry Christmas.


BH
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Brenda H.
Idaho Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Getting my vehicle serviced
The people in the service department are knowledgeable and friendly. Tonya does an excellent job at providing great customer service.
Tanya M J. from Woody Smith Hyundai responded on 12/20/2021 08:58 AM

Thank you Brenda. It was so nice to visit with you again. I really appreciate you and your kind words.


CB
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Cindy B.
Idaho Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Polite friendly people
I love this place. Hopefully my next car I will try them first
Tanya M J. from Woody Smith Hyundai responded on 12/06/2021 07:33 AM

Thank you for servicing with us!


Verified Customer
Thayne, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Professional & Friendly Service
I always look forward to seeing Tanya, when my car is scheduled for service. The whole process is quick, friendly and I leave with a clean car, as well. Who could ask for more?!
Tanya M J. from Woody Smith Hyundai responded on 12/06/2021 07:35 AM

Thank you Deb, it was nice to see you again, Happy Holidays!


DR
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Debra R.
Saint Anthony, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2021
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Excellent
Always friendly & convenient!
Tanya M J. from Woody Smith Hyundai responded on 11/19/2021 06:25 AM

We appreciate you servicing with us. I apologize for having to wait a little for an appointment, being short staffed is troubling for us all. But we really are thak ful for great customer like you Debra.


RP
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Rayna P.
Pocatello, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2021
0
Category: Service
Amazing awesome customer service and sales
The experience we had at Woody Smith Hyundai with Michael S. has been amazing! Michael the salesman was AMAZING!!! We walked in after visiting several car lots and dealing with several salesmen not listening to our requests and Michael was so honest, upfront and the funnest guy! We did leave to look at other cars and he encouraged us to look around!!! But we could not pass up the honesty, the deal they made with the kids, and the hospitality of the entire staff!!! Thank you Michael and Woody Smith Hyundai!!!
Tanya M J. from Woody Smith Hyundai responded on 10/07/2021 12:16 PM

Hey this is Michael! I really appreciate the review. You guys were amazing and there is no shortcuts in being honest. Thank you so much once again! Be sure to come in and visit!


SC
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Suzanne C.
Afton, WY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome
Always an enjoyable visit
Tanya M J. from Woody Smith Hyundai responded on 09/28/2021 07:14 AM

Sue it is always a pleasure when you come see us!! See you in a few weeks lol.


Displaying Review 1 - 15 of 925 in total
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