oil changes, brakes, a/c repair, all auto repair except paint and body. oil changes, brakes, a/c repair, all auto repair except paint and body.
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Our family has a very long history in the automotive industry, but at times, we too want to take our vehicles in and expect professionalism in the field when it comes to our personal vehicles.
This being said, we're proud of our vehicles, and maintain them to an almost perfect state, we know ever scratch, ding, and dent, and generally don't stop fretting over it until it's fixed.
My father purchased a new to him 1995 K2500 Suburban in a near Mint state, Have photos of all four sides, up to and including the night prior to the truck being dropped off. Now. The passenger side of the vehicle had NO DAMAGE, as a matter of fact, the only damage to the vehicle was a small touched up dent the size of a pea on the hood, and a small imperfection near the filler door.
First issue is that the truck sat without the work being done for an extended period of time. You're doing brakes, cap and rotor, and exhaust manifold gaskets...really? And your mechanics couldn't get a brake drum off of what is known across the industry to be one of the Simplest vehicles to work on? It's called muscle and a five pound sledge.
Second problem is how the work was being performed when the truck entered the shop, How is it sensible to do cap, rotor and plugs BEFORE you pull the exhaust manifolds to do gaskets...you've effectively doubled your work and dwell time working on the vehicle, Straight stupidity.
Finally, When my father comes in with a pretty renowned local mechanic, Greg then approaches my father with a statement to the effect of "We take pictures of vehicles before they come into the shop, especially like this one," when it wasn't even asked, suspicious? Yeah, you're trying to cover your rear because you know someone screwed up, and made it a bigger deal than it needed to be. No one asked you, and you decided to shove your foot in your mouth and give yourself away to a Retired police officer, Detective, and Narcotics Interdiction Officer of over 20 years in the counties surrounding griffin, and a pretty damned good one at that.
Not only this, my father called you, Greg, and you constantly made condescending smart aleck remarks instead of taking the matter seriously, I know, I was on the phone when he called, and guess what, Mine record.
So, you screwed up, then lied, became dismissive and condescending and are now refusing to make it right, I'd hate to see what you do to other customers that can't or do not have the knowledge to stand up for themselves. You make the profession seem more of a joke than it already is thanks to worthless 'mechanics' like yourselves. Grow a pair, Own up, and take care of business as it should have been in the first place.