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SureCritic / Hyundai Dealer / Zimbrick Hyundai West
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Zimbrick Hyundai West

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,074 Reviews)
70
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Score Details

5 stars
79%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
102
Total ReScores™
4.6
ReScore™ Average
70
Net Promoter Score ®

Business Details

About

Get the answers you need to feel comfortable working with us at Zimbrick Hyundai West. Get the answers you need to feel comfortable working with us at Zimbrick Hyundai West.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(608) 230-0600
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1809 West Beltline Hwy Madison, WI 53713
Get Directions
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(2,074 Reviews)
Write a Review
Recent Reviews
JV
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Juliet V.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2024
10
Category: Service
Thorough communication, easy buying experience
Big thanks to Kevin Havey and the team! Being a single woman can be intimidating when car shopping. I was pretty anxious after a horrible experience at a different local dealership (not Zimbrick). Kevin was really easy going, very knowledgeable and communicated each step of the process. The team made me feel more comfortable than any dealership I've gone to before. Thanks Kevin!
RM
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Robert M.
Mauston, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2023
10
Category: Service
2023 toscon
We stopped in to check out new tuscon and were very happy with the salesman he wasn't pressuring but very helpful.. the salesman answered all questions and was very efficient. Would recommend to anyone.
JF
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John F.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/16/2023
0
Category: Service
Check engine light on.
My wife has a 2019 Kona with 32,600 miles and a year of bumper to bumper warranty left. I stopped in to ask when they can run a diagnostic test. The service writer said the soonest would be iover a month. They have 180 cars ahead of us. We could leave it there until they can get to. They made absolutely no effort to help us. I sold European cars for 13 years and we found a way. Why are they still selling cars since they can't take care of the current ones. Are there so many bad engines being replaced? They push so much unnecessary service that their shop is swamped. Time to buy something else. We have had too much of this from this dealership. Now I have to pay to fix a warranty item. This place socks. Unbelievable
DJ
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Desiree J.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2023
10
Category: Service
2nd vehicle purchase
Kevin is literally the best car guru I’ve ever met. He is knowledgeable and honest. This is our 2nd vehicle purchase from him (1st was in December,) and I would recommend him to anyone and everyone. Thanks again Kevin!!!
SH
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Stephen H.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/31/2023
0
Category: Service
Terrible service
I bought my Hyundai here and have received the worst service for any product that I have purchased anywhere.
Here's the background: My one year old Hyundai Tucson Hybrid with 12,000 miles (under warranty) didn't work this morning. It had a warning light "check hybrid system" and wouldn't go over 15 mph. I called Zimbrick and said the car was under warranty and I told them the problem and I also had 24 hour roadside assistance with the car. They said I could schedule an appointment which wouldn't be available under March. For roadside assistance I'd have to call Hyundai but they still couldn't get me in until March. So I am without use of the car until March even though it's under warranty. They said they had a lot of people with problems with their Hyundais and couldn't get me in any sooner.
HO
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Hyundai O.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/26/2022
0
Category: Service
Rip Offs!!!
Horrible experience! They are over priced ie., diagnostic $175!!!, Outragious! They suggest a bunch of other things that I did not ask about, leading to a hefty price of over $3,300! I only went there to have sensors checked?? I will have to break my rule of thumb by taking my vehicles to dealerships only. I will now take my vehicle to the mom & pop auto repair shops....at least they are honest. I have heard many horror stories in the past about how they were ripping people off, but I had a Toyota. I guess I will go back to purchasing Toyota's again, cause Zimbrick has lost me as a Hyundai owner because of their deceptive practices!
HO
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HYUNDAI O.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/23/2022
0
Category: Service
Attempted Rip Off!!!
This will be my final visit to my vehicle dealership!
I wanted to get a second opinon on my vehicle tire sensors and did get a hefty price, amost double than a non dealership! Plus, was charged over $170 dollars just for that, no repairs, just a diagnostic!
What really burns me up is that I was given a copy of the cost of the sensor replacement, but in addition to that there were a whole host of other things they claim that either are in need of immediate repair or replacement ie., such as, air filters(engine and cabin)highligted in Red, meaning immediate attention needed. They had the audacity to show a picture of an dirty air filter!! This is definitely "padding" a bill! I know for a fact that the filters do not need replacement for at least 15,000 miles, why, because I just changed them 2 weeks ago and I do not drive my vehicle even 50 miles perr month. So ladies if you're looking for "honesty" when seeking service for your Hyundai.....DON'T TAKE YOUR VEHICLE TO HYUNDAI WEST FOR ANYTHING!! THEY WILL RIP YOU OFF!!!!
LS
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Lia S.
Mazomanie, WI
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very good service
Happy with the service for my elantra hybrid. Would recommend.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/13/2022 05:19 AM

Hi Lia,

Thanks for taking the time to complete the review for Bill. Also thanks for your patience in waiting for our availability of appointment times.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Verified Customer
Madison, WI
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Top shelf service!
Always professional.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:11 AM

Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
TN
TOM M NGUYEN
BS
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Barry S.
Madison, WI
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
16
For 16 years and 180,000 miles, all service has been provided by Zimbrick Hyundai in Madison. I know I’ll get the car back on time and the service done right.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:10 AM

Hi Barry,


Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit. Thanks for you loyalty.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
avatar
JEFFREY WINCHEL
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Scheduled oil change
Stopped for an oil change. Everything went fine. My car was ready in an half hour.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:05 AM

Hi Robert,

Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
AL
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Allen L.
Middleton, WI
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
concern about ease of theft
Only concern is story about all of the theft of Sonata in Milwaukee, makes you afraid to go there
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 10:49 AM

Hi Allen,

Thank you for sending in a review for Doug, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
DK
DOUG KING
Verified Customer
Rock Springs, WI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Outstanding service department!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM

Hi Daniel,

Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM



Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
avatar
JEFFREY WINCHEL
KH
gravatar
Kathleen H.
Stoughton, WI
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Best service
They are always very attentive to your needs.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/22/2022 05:26 AM

Hi Kathleen,

Thanks for taking the time to complete the review for Tom, the five stars are appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
TN
TOM M NGUYEN
JD
gravatar
Jorge D.
Madison, WI
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service.
The process to request maintenance was easy and effortless. The service was excellent and efficient.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/17/2022 03:05 PM

Hi Jorge,

Thank you for taking the time to complete the 5 star review for Tom, I will pass it on to him.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
TN
TOM M NGUYEN
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