An excellent first compact SUV that is let down in terms of quality control and dealership experience
This vehicle is absolutely beautiful inside and out. You feel like you paid for something significantly more expensive than what you actually did pay for it. The quality of the materials used inside the cabin is exquisite and the infotainment ease of use is great. The audio could definitely use a bit more bass but clarity is miles ahead of what I was used to in my 2019 G70. The exterior however was a let down in terms of quality. The paint was uneven on the passenger door (you can literally see the line where it looks like it was spray painted) and the trim pieces around the door were all scratched up. How this left the factory, I will never know.
The vehicle itself is great, but it's let down by the worst dealership experiences you can get. I initially drove it off the lot without test driving this specific vehicle because i had test driven another one twice and didn't need to do it again. Unfortunately, that was a mistake because there were tire vibrations that were absolutely nauseating to drive above 30 mph. They fixed that problem after a week because i simply refused to drive that vehicle like that. The dealership made me come back a second time because they did not know what was causing it and just let me go on my way. DO NOT EVER GO TO GENESIS/HYUNDAI OF WESLEY CHAPEL- AWFUL DEALERSHIP. They lost their Genesis accreditation for a reason. When i went back to get the window trim replaced, they said they ordered the parts and they never called me back to let me know if they got the parts in. That was in November, it is now January and I've called them back to no response or call backs. If Genesis is to survive in the luxury field, they will need to bring sole dealerships with a proper service and customer service department.
Overall, I love the vehicle in-spite of its flaws but the dealership experience, being so bad, may not make me return for a third vehicle.
Verified Owner
